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All languages Choose your language 中文 Deutsch English Español Français Italiano 한국어 Nederlands 日本語 Português Pусский Polski Get it free Products Featured Developers Product Managers IT professionals Business Teams Leadership Teams Featured Developers Product Managers IT professionals Business Teams Leadership Teams See all apps Featured FEATURED APPS Jira Flexible project management Confluence Collaborative knowledge workspace Jira Service Management High-velocity service delivery ATLASSIAN COLLECTIONS Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Optimize strategy and outcomes confidently Focus • Talent • Align Deliver service at high-velocity Jira Service Management • Customer Service Management • Assets • Rovo Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Build products with confidence Jira Product Discovery • Feedback • Rovo POWERED BY Rovo AI-powered apps – driven by your team's knowledge. 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Find Partners Consulting, training & product customization support Atlassian Ascend Resources and support for your transformation Community Learn, connect and grow with the Atlassian Community support General inquiries Product Advice Partner support Enterprise support Technical Support Pricing and Billing Developer support Purchasing & Licensing Resources Project Management Agile Atlassian Learning Get Started Project Collaboration Team Playbook Product Documentation Back Enterprise More + Less - Get it free Jira Flexible project management Jira Service Management High-velocity service delivery Confluence Knowledge, all in one place See all products Get it free Back Get it free Opsgenie’s alerting and on-call features are now available in Jira Service Management. Move existing Opsgenie data and configurations before April 5, 2027 using our automated process. Learn more → Migrate Opsgenie with no downtime Exploring your migration options? You’re in the right spot. Learn how easy it is to plan, schedule, and complete your Opsgenie migration today. Plan your migration Contact sales Migration journey overview When you migrate, there is no downtime. All of your Opsgenie data—on-call schedules, escalation policies, and incident workflows—are migrated into Jira Service Management via our automated migration tool. Your 4-step migration plan 1. Learn 2. Schedule 3. Try it 4. Migrate 1. Learn 2. Schedule 3. Try it 4. Migrate Explore how easy it is to move Learn about the Jira Service Management migration options and select the plan that fits your needs. All of your existing ops workflows and data are moved for you automatically. Learn more about the migration process No downtime, keep working Choose your plan and schedule your migration. Your migration is automatic, with 120 days of parallel access to Opsgenie to validate your setup before fully moving over. Read more about scheduling your move Plan your migration with a 14-day trial Try a 14-day demo of the migration workflow before you move any of your own Opsgenie data. Learn more about testing your migration Migrate We’ll automatically move your Opsgenie data and configurations to Jira Service Management on the date you choose. You can continue using Opsgenie for 120 days in parallel to ensure you get set up correctly. Explore the migration guide Move to Jira Service Management One connected platform for Dev, Ops, and IT — from the first deployment to the last post-mortem. Elevate service resilience with AI-native IT Operations Explore AIOps features Detect incidents early with intelligent alert triage Spot critical issues faster with AI-powered alert grouping that clusters related alerts, reduces noise, and gives your team a unified, customizable view—so you can quickly triage, prioritize, and take action on what matters most. Read blog Diagnose and resolve incidents faster Use embedded root cause analysis to accelerate troubleshooting directly within an incident ticket. Access third-party observability data directly in Rovo Ops to enrich incident context for faster resolution. Prevent similar incidents from occurring Proactively detect patterns, surface early warning signals, and access AI-driven recommendations to address incidents before they impact your bottom line. Automatically summarize incidents with AI PIR generation to quickly capture and apply key learnings. See how Jumpstart your migration We’ve compiled the following resources to support you every step of the way. Get support on community Connect with other Opsgenie users and product experts to ask questions and get support. Join the group Read the documentation Access a comprehensive library of support documents to walk you through the moving process. Learn more about the moving process Watch the webinar Walk through everything you need to know to start your Opsgenie move. Watch now Frequently asked questions What’s happening with Opsgenie and when will it impact customers?    Since 2018, we have been working to embed Opsgenie’s functionality across the Atlassian platform and products so our customers can further accelerate the pace of work between their Dev and IT operations teams from one unified platform. Now, Opsgenie’s capabilities are being moved to Jira Service Management. Existing customers will be able to continue to use Opsgenie without interruption until April 5th, 2027. At that point, Opsgenie will be shut down, and the product will no longer be accessible; any customer data in Opsgenie that has not been moved will also be deleted. Opsgenie customers have until April 5th, 2027 to complete their move to Jira Service Management. All Opsgenie customers are impacted by this announcement. What are my migration options as an Opsgenie customer?    Existing Opsgenie customers will have the option to easily move their data to Jira Service Management. Owners can navigate to Settings > Plan your move to view the recommended migration path for your site, generated based on your team’s current usage of Opsgenie. The move to Jira Service Management is largely automated for most customers. How long does it take to migrate from Opsgenie to Jira Service Management?    Your data and configurations move from Opsgenie to Jira Service Management automatically once the move process has been started by an Opsgenie owner who is also a site admin of your account. Once the destination product and plan are finalized by your Opsgenie owner or site admin, and after your billing admin approves the new billing amount, Atlassian will automatically sync most of your Opsgenie data and configurations with your destination Jira Service Management instance on the date you select for your migration. Depending on your existing Opsgenie setup and usage, you may need to complete manual steps to finish the process, and you will be provided support documentation that walks you through these steps. Review the support documentation. How can I set up my Opsgenie move?    Opsgenie Owners can navigate to Settings > Plan your move to be guided through the migration process. In some cases, there are factors that could delay scheduling your move. Read more here. Can I try Jira Service Management before moving?    Yes. Before you schedule your move, you can start a trial of Jira Service Management from within Opsgenie. To view your recommended Jira Service Management plan, navigate in Opsgenie to Settings > Plan your move. After you schedule your Opsgenie move, you can start a temporary trial of the product you have selected to migrate to. Enterprise trials need to be requested via Atlassian Support.   How does Opsgenie compare to Jira Service Management?    Most of the features your team relies on in Opsgenie have been added to Jira Service Management. Jira Service Management also includes end-to-end incident management functionality. Opsgenie Jira Service Management Alerting & on-call management Opsgenie Jira Service Management Incident management Opsgenie Jira Service Management Change management Opsgenie Jira Service Management Problem management Opsgenie Jira Service Management You can download a detailed feature comparison of Jira Service Management and Opsgenie here. What will my cost be after moving?    Please go to Opsgenie, then navigate to Settings > Plan your move to review pricing for your recommended plan, or contact your account manager. From there, you can also compare the features in the recommended plan with other options, so you can select the best plan for your team’s needs. Additionally, in order to minimize potential price differences between Opsgenie and Jira Service Management, you may be eligible for a limited-time promotional discount. What happens to my existing Opsgenie subscription?    Your existing Opsgenie contract will be honored for your subscription term, or until the end of support effective date of Apr 5, 2027. As of the end of sale effective date of Jun 4, 2025, it is no longer possible upgrade or downgrade your Opsgenie edition (Essentials to Premium, or Premium to Enterprise) or add more sites. You will still be able to purchase additional seats of Opsgenie until the end of support effective date, Apr 5, 2027. What happens to the remainder of my Opsgenie subscription term if I move to Jira Service Management?    For customers who do not have Jira Service Management on the same site: If you choo…