Contact us | National Bank Go to page content Go to main menu Sign in to my account Personal Business Wealth Management About Us Search Find us Help Fr Become a clientPersonal Business Sign inOnline transactionsPersonal Business Direct Brokerage National Bank Financial Natbank Group Retirement Plans Private Banking 1859 Sign inOnline transactionsPersonal Business Direct Brokerage National Bank Financial Natbank Group Retirement Plans Private Banking 1859 Close Contact us Find the answers to all your questions I’m looking for more information on: Digital banking solutions (personal) Business Mastercard credit cards Mortgages Savings and investments Loans and lines of credit National Bank subsidiaries Digital banking solutions (personal) Common questions Why do I have to enter my PIN for a contactless purchase under $250? Where can I find my account number? How do I get a void cheque? I’ve lost my debit card. What now? What is the maximum amount I can send per transfer? Find the answers to your questions Consult our Help centre Browse our most frequently asked questions about our online banking solutions. You might just find the answers you’re looking for! Access our Help centre Chat with our virtual assistant Get rapid responses to your questions with our virtual assistant, available 24/7. Ask a question Personalized support Make an appointment Schedule an appointment with an advisor in the language of your choice. Service is available in English, French, Spanish, Cantonese, Mandarin, Hindi, Punjabi and Arabic. Make an appointment Call us For technical support call us:   Monday to Friday from 7 a.m. to 10 p.m. (ET) Saturday and Sunday from 8 a.m. to 8 p.m. (ET) 1-888-835-6281 Business Find the answers to your questions Consult our Help Centre Browse our most frequently asked questions regarding our services for businesses. You might just find the answers you’re looking for! Access our Business help centre Personalized support Make an appointment Schedule a meeting with a business advisor for support and advice tailored to your needs. Make an appointment Chat with us Get quick help when you contact us through Facebook Messenger. Send us a message Call us Need immediate help? Contact us from Monday to Friday, 7 a.m. to 8 p.m. (ET). 1-844-394-4494 Mastercard® credit cards Common questions How do I redeem my credit card rewards points? How to activate my new credit card? My National Bank Mastercard credit card is lost or has been stolen. What now? How to activate my new credit card? How do I pay for my trip with my rewards points? Find the answers to your questions Consult our Help centre Browse our most frequently asked questions about regarding credit cards. You might just find the answers you’re looking for! Access our Help centre Chat with our virtual assistant Get rapid responses to your questions with our virtual assistant, available 24/7. Ask a question Personalized support Make an appointment Schedule a meeting with an advisor for support and advice tailored to your needs. Make an appointment Chat with us Get quick help when you contact us through Facebook Messenger. Send us a message Call us We’re available 24/7 to help you get a credit card, report a lost or stolen card, technical support, and more. 1-888-622-2783 Mortgages Common questions What happens to my mortgage if I separate from or divorce my spouse? How do I view my annual mortgage document online? How do I manage my municipal and school tax payments? What mortgage rates are offered by National Bank? How does a down payment work? Find the answers to your questions Consult our Help centre Browse our most frequently asked questions regarding mortgages. You might just find the answers you’re looking for! Access our Help centre Chat with our virtual assistant Get rapid responses to your questions with our virtual assistant, available 24/7. Ask a question Personalized support Make an appointment Schedule a meeting with an advisor for support and advice tailored to your needs. Make an appointment Chat with us Get quick help when you contact us through Facebook Messenger. Send us a message Call us You can also call us to get personalized advice for each stage of your project. 1-855-755-9533 Savings and investments Common questions FHSA: What do I need to know to buy my first home? How to withdraw money from my TFSA? What is a T5 tax slip? When will I receive my tax slips? When can I withdraw funds from my RRSP? Find the answers to your questions Consult our Help centre Browse our most frequently asked questions about savings and investments. You might just find the answers you’re looking for! Access our Help centre Chat with our virtual assistant Get rapid responses to your questions with our virtual assistant, available 24/7. Ask a question Personalized support Make an appointment Schedule a meeting with an advisor for support and advice tailored to your needs. Make an appointment Chat with us Get quick help when you contact us through Facebook Messenger. Send us a message Call us We’re available Monday to Thursday, 8 a.m. to 6 p.m. (ET), and Friday, 8 a.m. to 5 p.m. (ET). 1-888-270-3941 Loans and lines of credit Common questions How do I check my credit score? What rates does the Bank offer on personal loans? How does paying off my line of credit work? How do I pay back my loan in full? How do I see my loan balance? Find the answers to your questions Consult our Help centre Browse our most frequently asked questions about loans and lines of credit. You might just find the answers you’re looking for! Access our Help centre Chat with our virtual assistant Get rapid responses to your questions with our virtual assistant, available 24/7. Ask a question Personalized support Make an appointment Schedule a meeting with an advisor for support and advice tailored to your needs. Make an appointment Chat with us Get quick help when you contact us through Facebook Messenger. Send us a message Call us Call us at 1-888-835-6281, weekdays from 8 a.m. to 9 p.m., and Saturdays from 9 a.m. to 5 p.m. (ET) National Bank subsidiaries National Bank Direct Brokerage is our online brokerage firm. They’ve been providing investors with accessible and reliable services and products since 1987. National Bank Financial - Wealth Management has a network of more than 850 experts spread out over nearly 100 branches all across Canada. They offer personalized support to clients to aid them on their wealth management journeys. National Bank Private Banking 1859 offers customized personal wealth management services and advice. They’re committed to building successful relationships with its clients and helping them make their projects a reality. National Bank Investments develops and distributes mutual funds, Exchange-Traded Funds (ETFs), investment solutions and other services designed to help investors achieve their financial goals. National Bank Trust has been a trust and asset management services specialist since 1927. Its mission is to ensure the consolidation, protection and transmission of assets for institutions and individuals. Natbank is our wholly-owned subsidiary with operations in Florida since 1994. It offers a full range of banking products to individuals and businesses based in the U.S. state. Our branches See all the National Bank branches and ABMs around the country. Find a branch Other resources Change of address Are you moving? Make sure your documents will not be sent to your old address. You can change your contact information by signing in to your online bank: Click the profile icon at the top of the screen Under My contact information, update your address and phone number Click Save Prefer to contact us directly? Call us at 1-888-835-6281 Visit a branch to speak to one of our representatives Complaint settlement Did you have an experience that didn't meet your expectations? We’re dedicated to providing you with a service that meets your needs. Your satisfaction is our priority. Follow our 3-step process to make a complaint and quickly resolve your dissatisfaction. Designated offices (support orders and support provisions) In compliance with the Support Orders and Support Provisions (banks and Authorized Foreign Banks) Regulations and Support Orders and Support Provisions (Trust and Loan Companies) regulations, the following offices have been designated by National Bank of Canada for the service of enforcement notices in the below noted provinces. Alberta, Northwest Territories, Nunavut, Yukon Calgary Branch 301 - 6th Avenue South West Calgary (Alberta) T2P 4M9 British Columbia Vancouver Branch 805 West Pender Street Vancouver (British Columbia) V6C 1K6 Manitoba Winnipeg Main Branch 179 Provencher Blvd. Winnipeg (Manitoba) R2H 0G4 New Brunswick, Newfoundland, Nova Scotia 800 Saint-Jacques Street Montreal, QC H3C 1A3 Ontario 800 Saint-Jacques Street Montreal, QC H3C 1A3 Prince Edward Island  Charlottetown Branch  NBC Tower  132Kent Street  Charlottetown (PEI) C1A 7L1 Québec  800 Saint-Jacques Street Montreal, QC H3C 1A3 Saskatchewan  Saskatoon Branch  116 2nd Avenue South  Saskatoon (Saskatchewan) S7K 1K5 NATCAN Trust Company designates the following office for all provinces :  800 Saint-Jacques Street Montreal, QC H3C 1A3 Services to employees and retirees The Human resources service center (HRSC) The Human resources service center (HRSC) is strictly reserved for the use of present or past employees, as well as retirees of the National Bank who do not have access to the National Bank intranet site and wish to ask or transmit information related to their professional life at National Bank. For example: To obtain a letter confirming employment. To contact us As a security measure, please provide the following information in your email: Last name First name Date of birth (dd/mm/yyyy) Status : employee, retiree, ex-employee You can contact the Human resources service center by clicking on the following link: [email protected] Response time Requests are treated between one and three business days following reception. Read the FAQ   Employee Ombudsman The Employee Ombudsman is a neutral, impartial entity that reports directly to the President and Chief Executive Officer of National Bank.   The services offered by the Employee Ombudsman are reserved strictly for employees, retirees and former employees seeking assistance in resolving problems they are experiencing in their lives at work or to report a case. Note that the anonymity of employees is preserved, if desired.   For dissatisfaction with banking products or services, customers or employee customers are invited to click on the following link to find the solution that will meet their needs: Submit my complaint to the department concerned   Contact Employee Ombudsman 514‑394‑6666 or 1‑844‑928‑1228 Email Secure form Internal mail to transit 4640-1 Opening hours Monday to Friday: 8 a.m. to 8 p.m.  (by appointment from 5 p.m. to 8 p.m.)   Response time Requests will be acknowledged within 24 hours. Solicitation Solicitation At National Bank, client satisfaction is at the heart of our concerns. We like to know that you hold the products that best suit your needs. That’s why, from time to time, the Bank could contact you to tell you about a special targeted offer or advise you regarding a product that would need to be renewed soon. The phone numbers we use are:  514-394-8497 514-871-7174 If you no longer wish to be solicited by the Bank, please contact Customer Service or visit your branch to speak with a representative. Clients may also receive automated calls or text messages from National Bank's Perception department. Fees apply, based on your service provider. The numbers used for these communications are 1-877-985-4202 or 262-898 (BNC-TXT). National Bank also communicates with its clientele through its business partner Datanat. The numbers used for these communications ar…