24/7 Chat Cooperative Products Products Resource & Service Delivery LibGuides LibSites New LibAnswers LibCal LibMaps New LibWizard Careershift E-Reserves Patron Verify & Renew Marketing & Engagement LibConnect Pro New LibConnect Patron Point LibPost Internal Productivity Tools Incident & Issue Tracking New LibStaffer LibInsight Library TypePublic Libraries Academic Libraries K-12 School Libraries Special Libraries ServicesPersonalized HelpWeb Design Private Training SVG Maps 24/7 Chat Cooperative AboutCompany Careers Compliance Partnerships NewsBlog Press Releases Email Sign-Up More results Request Info Request Info Products Resource & Service Delivery LibGuides LibSites LibAnswers LibCal LibMaps LibWizard Careershift E-Reserves Patron Verify & Renew Marketing & Engagment LibConnect Pro LibConnect Patron Point LibPost Internal Productivity Tools Incident & Issue Tracking LibStaffer LibInsight Library Type Public Libraries Academic Libraries K-12 School Libraries Special Libraries Services Personalized Help Web Design Private Training SVG Maps 24/7 Chat Cooperative About Company Careers Compliance Partnerships News Blog Press Releases Email Sign-Up Request Info 24/7 Chat Cooperative Our affordable 24/7 Chat Co-Op ensures your patrons have round-the-clock access to expert librarians. Millions of Answered Questions Our MLS-degreed librarians deliver nonstop online chat coverage to member libraries around the world. Co-Op librarians have responded to millions of reference chats that would have otherwise gone unanswered. 600+ Participating Libraries 600+ Participating Libraries 6M+ Answered Chats 6M+ Answered Chats 1500+ Participating Librarians 1500+ Participating Librarians Countless Satisfied Patrons Countless Satisfied Patrons Expert Help for Your Community Expert Help for Your Community Flexible Service Model Flexible Service Model ENSURE YOUR USERS HAVE 24/7 ACCESS TO EXPERT LIBRARIANS Your Virtual Reference Service Desk is Always Open Answer Local Chats First If you want guaranteed first dibs at answering your patrons' questions first, we've got you covered! Cascading Fallback Widgets Control how and when a chat cascades from in-library chatbots or chat departments to the Cooperative so patrons get help even when you're offline or busy. Custom Coverage Hours Not every library is in need of 24/7/365 coverage. You pick which days and hours you'd like coverage with flexible pricing. Post-Chat Follow-Up Automatically create a ticket in your library's LibAnswers system so you can follow-up with your patrons afterwards. 24/7 Staffing FAQ Group Create unique FAQs with your hours of operation, links to databases and catalogs, shortcuts to LibGuides, and more so global librarians can best serve your patrons. Rigorous Quality Control Springshare has a rigorous quality control process to ensure all chats receive the highest quality of answers. Flexible Service Models to Fit Your Needs and Requirements Local Contribution to Co-Op If your staff can contribute a few hours per week to the cooperative staffing, we provide discounted price for your annual co-op service license. No Contribution to Co-Op We understand that some libraries do not have any additional staff time to contribute to the co-op staffing, and that is okay. We will still ensure your chat queues are covered 24/7/365. Cooperative Features That Make Your Life Easier Global & Local Cooperatives We operate cooperatives for Academic Libraries and Public Libraries, and even provide support en español, so your patrons will always get targeted help. You can also form a local cooperative for priority access to each other's questions. Chat Statistics for Your Users The system provides actionable, in-depth statistics. View a breakdown of chat traffic, tickets, average wait times, patron ratings, and more. Review chats and provide feedback to the answering library for in-house improvement. Librarian Activity Dashboard Visit the Cooperative Dashboard to view your activity, co-op admins, member institutions, and other co-op librarians. Review your institution's schedules, top answerers, chat ratings, and other useful statistics. Ready for the Next Steps? Springshare's 24/7 Co-Op ensures your patrons have access to MLS-degreed librarians anytime. We'd love to demonstrate how it can help your library's virtual reference service. Request Info Since 2007 we've been developing affordable, standards-based software solutions for libraries, educational institutions, and non-profits. We love helping our customers provide great experiences for their users. 7,500 Institutions. 106 Countries. 250,000 Librarian Users. Quick Contacts Sales Inquiries - [email protected] General - [email protected] Support - [email protected] © 2007-2026 Springshare LLC. All rights reserved. Accessibility Statement GDPR Compliance Privacy Policy