Privacy Policy | Vocus Skip to main content About us News and insights Customer stories Vocus Support English (Australia) Business Business For Australian small to medium sized businesses. Internet Internet From the city to the outback, business internet that helps connect your sites and employees. Fast Fibre Symmetric, dedicated business internet delivered over the Vocus high-performance fibre network. Business nbn Internet Our most affordable, unlimited business nbn plans that connect businesses in days. nbn Enterprise Ethernet Dedicated bandwidth delivering enterprise-grade fibre connectivity in even more locations. Vocus Satellite - Starlink High-speed, low-latency internet connectivity across Australia with managed support and install. Get up to $1000 rebate* on Fast Fibre plans *Avaliable on eligible 24+ months plans. T&Cs apply. 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From small teams to enterprise, get control, flexibility & support with Vocus. By need By need Tackle your toughest challenges with enterprise solutions built for business resilience, digitisation, security, and the modern workforce. Business Resilience Partner with us to build the foundation for sustained success, ensuring your business remains agile and ready for the future. Digitisation By embracing innovation, Australian businesses can drive growth, improve satisfaction, and lead in their industries. Modern Workforce Equip your organisation to meet the challenges of tomorrow with confidence. Security Controls Advanced solutions from Fortinet, Netskope, and trusted delivery partners to detect threats in real time, uncover vulnerabilities, and strengthen your cyber defence. By industry By industry Tailored enterprise solutions designed to meet the unique demands of industries like mining, emergency services, health, and public safety. 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Transform Your Network Operations with Vocus Next-Gen APIs For our Wholesale Customers Get started today Login Get a quote Login Get a quote search Menu Cancel Business Business Internet Internet Fast Fibre Business nbn Internet nbn Enterprise Ethernet Vocus Satellite - Starlink Voice & Unified Communications Voice & Unified Communications BizPhone Vocus Collaborate - Powered by Zoom Secure Networking Secure Networking Corporate Firewall DDoS Detect & Protect Mobile SIM Partner Network Commander Customer Hub Enterprise Enterprise By product Enterprise Internet Secure Networking Data Networks Voice & Unified Communications Space & Wireless Colocation & Hybrid Cloud Mobile SIM By need Business Resilience Digitisation Modern Workforce Security Controls By industry Financial Services Health and Care Mining and Resources Public Safety Organisations Partner Network Government Government Defence Federal Government State Government Public Safety Organisations Wholesale Wholesale Data Centres Internet and Networks Mobile Voice Services International Networks About us News and insights Customer stories Vocus Support Login Get a quote Privacy policy Privacy Policy Last updated 29 April 2026 About this Policy Vocus Group Limited (ABN 96 084 115 499) (“Vocus”, “we”, “us”, “our”) is the parent company of subsidiaries which supply telecommunications products and services (including data network, internet, data centre, cloud, and voice products and services to corporate, government, and residential customers), and energy (retailers of gas and electricity) products in Australia. Our group of companies (“Vocus Group”) includes companies trading under the names of: Amcom, Challenge Networks, Commander, Dodo, Engin, iPrimus, Nextgen Networks, Pipe Networks, Vision Network, and Vocus We recognise the importance of protecting the privacy of personal information that we collect and this privacy policy outlines how we do this. Privacy laws that apply to our business We are required to comply with the Privacy Act 1988 (Cth) and are bound by the Australian Privacy Principles (“APPs”) set out in this Act. The APPs establish minimum standards for the collection, use, disclosure and handling of personal information. They apply to personal information in any form; including written, verbal, and digital forms. The APPs can be accessed at the website of the office of the Australian Information Commissioner: www.oaic.gov.au. Other Australian laws protecting personal information which we need to comply with include the Telecommunications Act 1997 (Cth), Spam Act 2010 (Cth), Do Not Call Register Act 2006 (Cth), data retention laws and State legislation relating to health records. In this privacy policy, unless the context otherwise requires: Privacy law refers to any legislative or other legal requirement which applies to our collection, use, disclosure or handling of personal information. Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in material form or not. Personal information also includes sensitive information. Sensitive information means personal information about an individual’s racial or ethnic origin, political opinions or memberships, religious beliefs or affiliations, philosophical beliefs, professional or trade association/union memberships, sexual preferences and practices, or criminal record. customers refer to our prospective customers, current customers and past customers collectively. you or your refer to our current and prospective customers, current and prospective employees and commercial partners. Whose personal information do we collect? We collect personal information about individuals who are our: Prospective customers including people we think may be interested in our products and services as well as people who have expressed interest in obtaining or learning more about those products and services, and people who visit our webpages. Current customers including people who purchase our products or services or who hold an account with us. Past customers being people who have purchased our products or services but who do not currently have an active account with us. Current and prospective employees including people who enquire or apply for a prospective position within the Vocus Group, whether it is for permanent, part-time, temporary, contract or an internship opportunity with us. Commercial partners including our suppliers, service providers, contractors, sub-contractors, sales channel partners, agents and affiliates, and their staff. This privacy policy does not apply to any employee records of an individual (as defined in the Privacy Act 1988 (Cth)) as it relates to an individual’s current or former employment with us. Can you deal with us without identifying yourself? In some situations, customers and other individuals may be able to deal with us anonymously or using a pseudonym. For example, you can make a general inquiry to one of our call centres without providing any personal information. You may also make a complaint or log a service fault anonymously, unless the inquiry or complaint relates to a particular account. However, please note that if you do not wish to be identified, we may not be able to provide the information or assistance you require. What personal information do we collect? We only collect personal information where it is reasonably necessary for our functions or activities as required by law. This includes: Proof of identity information including name, date of birth, contact information, passport number, driver’s licence number, Medicare number, or other government identifiers. We need this information to ensure you are who you say you are, and to keep our customer records accurate and up-to-date. We also may be required to obtain proof of identity information by law. For example, the Telecommu…