Privacy Products Products Resource & Service Delivery LibGuides LibSites New LibAnswers LibCal LibMaps New LibWizard Careershift E-Reserves Patron Verify & Renew Marketing & Engagement LibConnect Pro New LibConnect Patron Point LibPost Internal Productivity Tools Incident & Issue Tracking New LibStaffer LibInsight Library TypePublic Libraries Academic Libraries K-12 School Libraries Special Libraries ServicesPersonalized HelpWeb Design Private Training SVG Maps 24/7 Chat Cooperative AboutCompany Careers Compliance Partnerships NewsBlog Press Releases Email Sign-Up More results Request Info Request Info Products Resource & Service Delivery LibGuides LibSites LibAnswers LibCal LibMaps LibWizard Careershift E-Reserves Patron Verify & Renew Marketing & Engagment LibConnect Pro LibConnect Patron Point LibPost Internal Productivity Tools Incident & Issue Tracking LibStaffer LibInsight Library Type Public Libraries Academic Libraries K-12 School Libraries Special Libraries Services Personalized Help Web Design Private Training SVG Maps 24/7 Chat Cooperative About Company Careers Compliance Partnerships News Blog Press Releases Email Sign-Up Request Info Privacy Policy Privacy Policy DPF Program Springshare LLC ("Springshare", "we," "our," or "us") is a cloud-based software and services provider (LibGuides, LibAnswers, LibCal, LibInsight, LibStaffer, and other tools, collectively referred to as "Springshare Services" or "Springshare Services and websites") to libraries, educational institutions, non-profits, and corporations worldwide ( "Customers"). The Springshare Services and websites are used by library staff, faculty and teachers, Customers' employees, library patrons, students, and other individuals ("You"). This Privacy Policy describes how we collect, use, store, disclose and transfer the information (a) you provide when you interact with Springshare Services and websites, and (b) provided by your institution when they license our Services. Please note that our Customers may also collect, use, and disclose data that they obtain in connection with licensing Springshare Services. This policy covers only how Springshare handles your information. For information about how our Customers handle your information, please refer to the privacy policy of the library or institution with whom you are dealing directly. By using the Springshare Services and websites, you agree to the terms of this policy. Data Controller or Data Processor Springshare is the data processor with respect to personal data submitted to and stored on the Springshare Services for hosting and processing purposes as further described below under Springshare Services-Customer Data. Types of Information We Collect About You Information you or your Institution may provide When you use Springshare Services or are in contact with Springshare via other means, we may collect information such as: Contact details, for example your full name, institutional affiliations, phone number, email address, social media handle, and postal address Information about educational and professional background Login information used to access Springshare Services Professional interests and communication preferences Your status with Springshare (e.g., customer, prospect, vendor, partner, etc.) The Springshare products you use Comments and questions about Springshare or Springshare Services Any other information you choose to provide while using Springshare Services Information collected automatically While using Springshare Services and websites, we may also automatically collect information that does not directly identify you. This information may include your IP address, your computer & device identifiers, your general geographic location, browser cookies, and information about the devices or software you use to access Springshare Services and websites. Such information is only collected to the extent that it is necessary for us to provide Springshare Services, to optimize your user experience, and/or to make improvements to the Springshare Services and websites. Springshare does not serve third party advertising and does not share the information collected automatically with any third parties. You may opt out of use of your personal information as outlined below under Access, Correction, and Erasure. How We Collect Information About You We collect information about you in three main ways: Information Directly Provided by You or Your Institution: When you register for services, sign up for alerts, request products or services, respond to surveys, fill out registration forms on Springshare Services and websites, register for or view webinars; create a profile, publicly post or share content, contact us, and/or otherwise interact with Springshare and Springshare Services. We may also receive and store information about you provided by your institution to the extent required to perform a contracted service. Information Collected Automatically Using Technological Means: As described above under Information Collected Automatically, we collect certain information automatically using technological means. We use cookies to perform and provide Springshare Services as further described below under Our Use Cookies and Similar Technologies. Information Collected Through Third Parties: We may receive information about you from customers and business partners for referral and reference purposes. Our Use of Cookies and Similar Technologies The use of browser cookies is required for successful use of Springshare Services. A cookie is a small text document that resides on your computer which usually includes certain information about the user. Springshare does not use cookies to serve advertising and we do not provide any cookie data to third parties. You can set your browser to not accept Springshare's cookies, but you may be unable to use most Springshare Services in this case. How We Use Information About You We may use information about you for a variety of purposes, as described below: To perform and deliver Springshare Services. We use information you provide us or your institution (our Customer) provides to us to deliver Services, fulfill the terms of any agreement with our Customers, or to complete a transaction you initiate with us. To be clear, we do not access or use Customer Data (as defined below) processed through the Springshare Services except for the purposes set forth in our agreement with the Customers. To market our products and services. We may inform you about our products, services or events and otherwise perform marketing activities. Further, we may use this information for analytics purposes. To respond to your questions or comments, or to provide you with requested information regarding Springshare Services. If you specifically signed up for it, to send you updates, newsletters, or marketing communications about topics that may interest you, including about our products and services. To engage in analysis and research about Springshare Services and websites. To support and improve our existing Services or create new Services. For any of the "Legal Purposes" described below in the section entitled How We Share Information with Third Parties. We may retain this information for as long as the customer account is active or as needed to provide the Springshare Services, to comply with our legal obligations, resolve disputes, and as needed to comply with or enforce our licenses and other agreements. How We Share Your Information With Third Parties We may share your information with third parties for a variety of purposes, as described below. Affiliates. We may share your information with our corporate affiliates for any of the purposes described in this Policy. Third-party service providers. We use third-party service providers to help us deliver and perform Springshare Services. These service providers may use information about you to assist us in achieving the purposes discussed in this Policy. For example, we use a vendor to manage our email newsletters and other communications. Business partners. We may share your information with our business partners to fulfill your requests for services, complete a transaction that you initiate, or meet the terms of any agreement that you have with us or our business partners. Third-party plugins. Springshare Services may integrate certain third-party plug-ins. Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the third-party providing them. Legal Purposes. We may disclose your information to cooperate with law enforcement, government or regulatory bodies, content protection organizations, or judicial processes as required by the applicable laws and regulations. We may also use or disclose information to enforce or protect the rights or safety of Springshare Services users, us, or others. We will provide notice to individuals prior to such disclosures, to the extent it is practicable to do so and allowed by law. To facilitate the financing, securitization, insuring, merger, acquisition, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets. When we transfer your information to third party companies, we will ensure they maintain the same level of security as us. Keep in mind that any information you disclose publicly – either in a public profile or through message boards or other public areas – may be collected and used by others, may be indexable by search engines, and might not be able to be erased from public view to the extent they have been copied to external sites. Please be careful when disclosing personal information in these public areas. Security Springshare takes the security of your information and the security of Springshare Services very seriously. We take commercially reasonable measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, data that you share and that we collect and store. These security measures may include practices such as keeping your data on a secured server behind a firewall, internal reviews of our data collection practices and platforms, and industry-standard encryption technologies. However, no website or service is completely secure and we cannot guarantee the absolute security of your information. If you have reason to believe that a third-party has gained unauthorized access to your information, please contact us immediately at [email protected]. If Springshare becomes aware of any data breach, we will notify affected individuals or, with respect to Springshare Services, affected institutions as soon as reasonably possible. Your Rights and Choices Communication Preferences and Opt-outs If you have subscribed to one or more of our email newsletters or are receiving marketing emails from us and you don’t want them anymore, you can unsubscribe. Follow the instructions contained in the email message to opt-out of receiving future messages of that type. However, you cannot unsubscribe from some service related messages ("operational emails") so long as you maintain an account with Springshare Services. Access, Correction, and Erasure, Right to limit use, and to limit disclosure You may request to review, correct or delete the personal information that you have previously provided to us through the Springshare Services. For requests to access, correct or delete your personal information, please send your request along with any details you may have regarding the method by which the information was submitted to [email protected]. Requests to access, change, or delete your information will be addressed within a reasonable timeframe. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a username or userID, or password, …