Privacy and security | National Bank Go to page content Go to main menu Sign in to my account Personal Business Wealth Management About Us Search Find us Help Fr Become a clientPersonal Business Sign inOnline transactionsPersonal Business Direct Brokerage National Bank Financial Natbank Group Retirement Plans Private Banking 1859 Sign inOnline transactionsPersonal Business Direct Brokerage National Bank Financial Natbank Group Retirement Plans Private Banking 1859 Close Privacy and security We are committed to ensuring the security and protection of your personal information Do you suspect you're a victim of fraud? Have you noticed any suspicious charges to your bank account? Or have you received a verification code without having requested it? These are only a couple of examples as fraud types are becoming increasingly varied. If you have any doubts, don't hesitate to call our advisors who are available every day from 6 a.m. to midnight (ET). 514-394-5555 or 1-888-835-6281 Learn how to prevent fraud At National Bank, we’ll help protect your privacy Here's what we're constantly doing to protect your personal information: Privacy policy Protecting your personal information is at the heart of everything we do. Our Code of Conduct, policies, procedures, and our Chief Privacy Officer ensure compliance with applicable rules. Read our Privacy policy Our commitment to privacy   Privacy settings Manage your privacy settings and information used by National Bank, its subsidiaries, and partners to personalize your experience. Sign in to your online bank, click your name in the top right corner to access your profile, then you can select the tab Privacy Settings, then click Manage my privacy settings, and follow the instructions.   Sign in Digital data policy We collect information about you when you use our online services, primarily through the use of cookies. You can consult our Digital data policy to find out how to refuse or personalize these cookies. See our Digital data policy Request access to your personal information You can request the relevant personal information we hold on you. Sign in to your online bank account, click your name in the top right corner to access your profile, then you can select the tab Privacy Settings, then select Request personal information and follow the instructions.   Sign in   Not a client? Make an appointment at a branch.   Making a privacy complaint When it comes to protecting personal information, our aim is to resolve your concerns quickly and efficiently.   Let us know if you have a complaint The security of your personal information is one of our top priorities Here are the tools and services we offer to ensure your security: Identity theft and fraud prevention SECURIZONE® is a service offered by NBC Assistance Inc. that includes tools and support to enhance identity protection. Discover SECURIZONE   Tips for avoiding fraud Whether you're a victim of fraud or want to prevent it, our fraud prevention page offers you a number of solutions to keep you safe online. Learn more   Our articles about security Are you concerned about your digital security? Read our articles about how to protect yourself against cyberthreats. 7 tips for better cyber hygiene How to create a secure password Common types of fraud and how to protect yourself No Result found Check out all our articles You’ve got questions, we’ve got answers. How will you use my personal information? Discover how we use your personal information, as part of our privacy policy. I received a text or email from National Bank. Could it be a scam? Learn how to check if the email or text you received from National Bank is a scam or not. Never click the links in these messages. My National Bank Mastercard credit card is lost or has been stolen. What now? Has your credit card been lost or stolen? Quickly lock and replace it, here or abroad, from your online bank or the National Bank app. We’re here for you Need to report a fraud? Our advisors are ready to help you every day from 6 a.m. to midnight (ET). 514-394-5555 or 1-888-835-6281 Still have questions? Check out our Help centre to find the answers to your questions. Find an answer Little details that matter Legal disclaimers ® SECURIZONE is a registered trademark of National Bank of Canada used by NBC Assistance inc. ® National Bank and the National Bank logo are registered trademarks of National Bank of Canada. Useful links Change of address Complaint settlement Exchange rates Interest rates Help and contact Contact us Find a branch Make an appointment Help Centre ABCs of security Privacy and security Fraud prevention Privacy policy Digital data policy Identity theft and fraud prevention Report wrongdoing Lost or stolen card Subsidiaries National Bank Trust National Bank Investments Natbank National Bank Financial Divisions of National Bank Financial National Bank Direct Brokerage Private Banking 1859 National Bank Independent Network News Press releases Financial news Important notices - Personal Important notices - Business Careers Life at National Bank All Jobs Students and Internships Terms of use | Accessibility plan | Accessibility Progress Report | Accessibility feedback process © NATIONAL BANK OF CANADA. All rights reserved 2026. ® NATIONAL BANK, the NATIONAL BANK logo and BUILD SOMETHING. are registered trademarks of National Bank of Canada. Useful links Change of address Complaint settlement Exchange rates Interest rates Help and contact Contact us Find a branch Make an appointment Help Centre ABCs of security Privacy and security Fraud prevention Privacy policy Digital data policy Identity theft and fraud prevention Report wrongdoing Lost or stolen card Subsidiaries National Bank Trust National Bank Investments Natbank National Bank Financial Divisions of National Bank Financial National Bank Direct Brokerage Private Banking 1859 National Bank Independent Network News Press releases Financial news Important notices - Personal Important notices - Business Careers Life at National Bank All Jobs Students and Internships Terms of use | Accessibility plan | Accessibility Progress Report | Accessibility feedback process © NATIONAL BANK OF CANADA. All rights reserved 2026. ® NATIONAL BANK, the NATIONAL BANK logo and BUILD SOMETHING. are registered trademarks of National Bank of Canada.