Consumer Hotline for Tourists EN 日本語 English 简体中文 繁體中文 한국어 ภาษาไทย Tiếng Việt Français Consumer Problems FAQ Helpful Information Video Helpful Links Consumer Hotline for Tourists The Consumer Hotline for Tourists offers telephone consultation that overseas visitors to Japan can use if they experience consumer issues while visiting Japan. Feel free to call this hotline if you encounter consumer issues involving stores, restaurants, bars, transportation, or hotels during your visit. 03-5449-0906 ★Standard call rates to the call center will apply. Hours: Mon.–Fri. 10:00 a.m.–12:00 p.m. 1:00 p.m.–4:00 p.m. （Closed weekends, national holidays, and Dec. 29 – Jan. 3） [Available languages] English, Chinese, Korean, Thai, Vietnamese, French, Japanese The Consumer Hotline for Tourists handles consumer issues only. It cannot provide tourist information or answer questions related to lost items, accidents, or illness or injury. The Consumer Hotline for Visitors provides advice by telephone to help callers negotiate with businesses on their own. Please note that this hotline does not have legal enforcement authority or supervisory powers over businesses. We ask for your understanding of this point when seeking consultation. Consumer Problems FAQ You can search for information on how to deal with typical consumer problems. FAQ Keyword Search Popular Keywords Return Counterfeit Charge FAQ Category Search Shopping Dining Staying Trans­portation Enter­tainment COVID-19 Tax-free Other Top FAQ's I found it cheaper somewhere else, so I want to return it. I bought a brand-name handbag, but I wonder if it is genuine. I was charged for food that I didn’t order. The room at the lodging was different from what was shown on the booking site. I was charged a huge amount for repairs to the rental car. Helpful Information Japanese Culture and Customs Dining Shopping Mobility / Transport Staying Video 　　 Helpful Links View All Japan Tourist Information Japan National Tourism Organization Tax exemption information Customs & Duty (Japan National Tourism Organization) 　 Healthcare Guide for Use of Healthcare Institutions Main Menu Consumer Problems FAQ Helpful Information Video Helpful Links Additional Menus What is the Consumer Hotline for Tourists? Terms of Use Cookie Policy Press Releases Consumer Hotline for Tourists 03-5449-0906 ★Standard call rates to the call center will apply. Hours: Mon.–Fri. 10:00 a.m.–12:00 p.m. 1:00 p.m.–4:00 p.m. （Closed weekends, national holidays, and Dec. 29 – Jan. 3） [Available languages] English, Chinese, Korean, Thai, Vietnamese, French, Japanese Chatbot Copyright © National Consumer Affairs Center of Japan. All rights reserved.