Jeremy Miller : Product Designer About Me My Process Highlights Resume Portfolio Get in Touch Jeremy Miller Product Designer Howdy My name is Jeremy. I design things. peep my process About Me You cant build great software without great relationships. 20+ years designing and leading. Dad • Author • Podcast host • Player • Coach Still learning Hungarian. See my work Hear the podcast $629M Marketplace revenue supported by the buyer experience my team owns 81K Active buyers on the platform we design for 20+ Years designing & leading product teams 3 mo. From Figma-first to shipping production code with AI Ive been designing software since the early 2000s. Ive been leading the teams that build it for the last several years. For most of my career, Ive been designing high stakes software for people like MRO technicians, aerospace engineers at places like Delta, FedEx, and more. Theyre working in high-stakes environments where bad UX can cost them Big time. These days, Im as focused on growing my design team as I am on the work itself. Building the conditions for great design to happen, like the team culture, stakeholder trust, and seamless cohesion between design and engineering. Thats the job. Were using new AI tools to move faster. But the human parts of the job arent going anywhere. Thats the part I wrote a book about. Jeremy is a lot more than an outstanding UX artist, he truly has this magical capability to create digital experiences that re-imagine how people work. Everywhere Jeremy goes, he has a huge impact on the business outcome. He is capable of learning the domain, has a genuine interest in helping End Users with improving their day, and immerses himself in his work with a passion and professionalism that is infectious. I will always learn from, aspire to become, and forever call upon for my toughest UX challenges. Magnus Akesson CIO & VP GE Power Manufacturing Division My Process Three months ago, my team opened Figma. Now were shipping code in Cursor. The process is being rewritten in real time. That doesnt mean process doesnt matter. It means the parts that are human matter more than ever. Heres how I think about the work, and where things stand right now. 01 Understand The real problem is almost never the stated one. I get into the environment. I watch people work and take it all in before trying to fix it. A prompt cant observe a technician squinting at a screen in the middle of the third shift. 02 Analyze Data without synthesis is just noise. AI is useful for pattern recognition across large research sets, but Ive watched it hallucinate themes that werent there. Verification against raw data is non-negotiable. 03 Design My team shifted from Figma to shipping code in Cursor. We move faster and explore more directions. Were still working on figuring out what we lose in this new normal. 04 Validate We are not our users. No amount of synthetic feedback changes that. Real users in real contexts will always surface things we didnt anticipate. 05 Learn The best teams treat failure like data, not embarrassment. Our job is to stay curious enough to use that learning, and humble enough to admit when we were wrong. That gets harder the more senior you get. Design & Research Figma Figma Make FigJam Maze Marvin Rally UXR Jira Google Drive Pen & paper Great relationships AI & Data Cursor Claude Claude Code Snowflake Looker Jeremy is amongst the most talented and dedicated professionals I’ve had the pleasure of working with. He has a unique creative vision coupled with an ability to understand business needs. His foundation is solid with deep technical and design skills. All of this helps him lead teams and build amazing products. Amith Nagarajan Founder at rasa.io | Conscious Entrepreneur | Investor Portfolio All 01. Product Design 02. Design Leadership 03. Mobile 08. Front End Dev Xometry Buyer Experience Redesign GE Aerospace — Future CX Vision myGEAerospace.com Portal Redesign SmartShop Digital Execution SmartShop Engineering Engagement SmartShop Overview BetterBookClub.com ASAE Small Steps Beyond the Work Outside the day job, Ive been building things. A book, a podcast, a weekly series on cognitive bias, and some prints for walls that should say something. The Book Published author · Available in print & digital Master Your Craft Beyond Pixels and Prototypes. The soft skills, relationships, and real-world thinking design school doesnt teach. The Podcast 115K+ downloads · Top 2.5% globally · 150+ episodes Weekly conversations with people actually moving the field forward. Consistently ranked in the top 100 design podcasts on Apple. Cognition Catalog Audio, video & written · New every other week A bi-weekly series breaking down cognitive biases for product teams. Real-world examples and practical takeaways for designers, PMs, and engineers. Art Prints Available in the Beyond UX DEsign shop Typographic prints built around design thinking and the ideas that shape how we work. Great Relationships, Vast and Endless Sea, and more. For walls that should say something. Highlights Im not just a product designer, you know. Im way deeper than that. I’m just a regular guy with a lovely wife, two crazy kids, an old dog, and an older house. I like to garden. I like to go camping. I like to build stuff. I also wear a Cubs baseball cap when I’m not at work. I’ve been happily married for eleven years. I have two rambunctious sons, Linus and Arlo. I have a pretty awesome dog, Buster. I co-host a pretty awesome podcast, Retro Time. My house was built in 1847. I started a t shirt company with my wife. I go camping as often as possible. I probably drink way too much coffee. I like to talk about product design. Im learning Hungarian. Overall, I’m a pretty swell guy. Man down. WFH This dude loves cake pops. Boys and their dog. Behold. The wild Buster in his natural habitat. Shout out to the love of my life, @cheekycherry504 Boys day out. Remember that time you had spare change in your po Looking pretty boss. Resume Download Resume Experience Xometry // Jan 25 Present Product Design Lead, Buyer Experience Leading the redesign of Xometrys buyer experience for a marketplace serving 81,000+ active buyers and $629M in annual marketplace revenue, shaping the future architecture, launching new tools, and embedding AI into the design process. Team Leadership: Lead a team of four (2 Product Designers, 1 UX Researcher, 1 Content Designer) to reimagine the end-to-end buyer journey across Xometrys marketplace. AI Workflow Transition: Led design team from canvas-based design to AI-assisted development in Cursor, shipping production-ready code within three months. Transformed how the team ideates, prototypes, and delivers. Executive Partnership: Collaborate directly with the VP of Product, CIO, and other executives to secure buy-in, align roadmap priorities, and unblock key deliverables. AI-Driven Configuration Discovery: Spearheaded discovery and prototyping of AI guidance in the part configurator, helping configure parts and better predict part configurations. Design Operations & Stakeholder Liaison: Run weekly stand-ups and liaise with Product, Engineering, and Marketing to keep deliverables on track and aligned. Design Critiques & Mentorship: Instituted a recurring critique ritual, coaching the team on feedback best practices and raising overall design quality. Edge Kase Design Co. // Dec 23 Dec 24 Design Partner Specialized in guiding founders and software teams through the entire design lifecycle, from shipping products to building robust, long-term design operations and processes. Strategic Alignment: Collaborated closely with founders and stakeholders to align design strategies with business goals, ensuring cohesive and impactful user experiences. Streamlined Design Operations: Developed and implemented streamlined design operations and processes, resulting in improved efficiency and consistency across client projects. GE Aerospace // May 21 Dec 23 Sr. Staff Experience Architect UX Domain lead over the External Presence team for the Commercial Engine Operations business, leading a team of a product designer, an interaction designer, and a researcher Unified GE Aerospaces Legacy Tools: Transformed disparate legacy tools into a cohesive experience for major customers like Delta and FedEx, resulting in enhanced usability. Strategic Vision Development: Defined and implemented the strategic vision for GE Aerospaces customer-facing software, leading to a more aligned product roadmap. User Research and Insights: Conducted comprehensive user research through interviews, observational research, and ethnography, uncovering critical pain points and opportunities that informed product improvements and increased user engagement. Empathy Building and Leadership Alignment: Crafted compelling stories of user pain points, fostering empathy among software leadership and aligning the team towards a shared product vision, enhancing collaboration and innovation. Stakeholder Collaboration: Built strong relationships with diverse stakeholders, including executives, product teams, and engineers, achieving consensus and driving project success through effective communication and collaboration. Complex Process Simplification: Created detailed service blueprints to clarify complex processes, identifying connections between front stage interactions and back stage systems, leading to more efficient workflows and streamlined operations. GE Aerospace // Dec 18 May 21 Staff Experience Architect UX Domain lead over Core Services teams for the Commercial Engine Operations business, unifying shared services like global search, notifications and navigation. Defined shared features like global search, notifications, and global navigation Worked with a cross-functional team of visual designers, researches, engineering, and product to build consistent interactions, reduce redundancy and drive reuse across teams Identified opportunities for the business to improve adoption and increase user efficiency while executing complex business processes GE Digital // May 17 Dec 18 Staff UX Interaction Designer // UX Lead SmartShop UX Lead for SmartShop, an enterprise MRO SaaS app for GE Aviation and GE Power Lead a multidisciplinary team of four UX designers across US and Europe to support four teams of developers working on SmartShop Helped to define the product vision by working closely with stakeholders to establish feature road map, priorities, and timelines Established and lead the execution of SmartShops UX strategy. Including planning & executing research efforts, workshops, and coordinating UX resources to effectively execute the plan Coordinated and lead all research efforts at GE service shops globally, including on-site ethnographic research studies, user interviews, and usability studies Helped engineering teams to quickly implement user stories by developing and maintaining the SmartShop UI design system. This includes Sketch libraries, all design system docs, and maintaining the SmartShop UI living style guide using Storybook Established consistent functionality and interactions by facilitating design critiques Coordinated UX resources to support the engineering teams on a two week sprint schedule Delivered user insights to engineering teams by presenting the ShopTalk series, which explores learnings from user research GE Power // May 16 May 17 UX Interaction Design Lead UX Lead for Brilliant Repair Services, an MRO solution for the Greenville Service Center Understood user needs by conducting user research, testing and interviews with shop users Translated user stories into intuitive user interfaces for GE Power Services apps Crafted high fidelity, interactive prototypes using Axure Quickly iterated and evolved prototypes using Agile development methodologies Peter Mayer Advertising // Sep 15 May 16 Web Developer Worked with a multi faceted team to develop an array of digital advertising solutions Mentored tra…