Consumer Support Skip to Main Content CA.gov Share via Facebook Share via Twitter Share via LinkedIn Share via Email Contact Us Translate Settings Default High Contrast Reset Increase Font Size Increase Font Size Decrease Font Size Decrease Font Size Translate this website: California Public Utilities Commission Site Search Home Consumer Support Consumer Support We support California residents through complaint resolution, late bill assistance, disconnection information, and financial assistance. CEP TEST 4.18 File a Complaint Let us know about public safety issues, public utility misconduct, or a transportation service problem. Late Bill Assistance If you have fallen behind on your utility bills, we can assist you to negotiate a payment plan. Financial Assistance You might be eligible for energy, phone, or water service assistance that will reduce your monthly bills. Public Safety Power Shutoffs (PSPS) Learn what we are doing to minimize impacts of utility PSPS events. Power Outage Maps Locate outages in your area to see if your household is affected. Cooling Centers A Cooling Center provides a place for you and your family to go to cool down during hot summer days. All Consumer Programs & Services Apart from services like filing a complaint, resolving a billing problem, or seeking financial assistance, there are other programs and services that may offer help to you. Explore all Programs and Services How can we help? Emergency? Call 911 File a Complaint Late Bill Assistance Power Outage Map Are you in a high fire-threat area? Financial Assistance Consumer Programs and Services Electric Rate Comparison Website Website Feedback More Information Consumer Support Regulatory Services Industries and Topics News and Updates Events and Meetings Proceedings and Rulemaking Public Advocates Office Office of the Tribal Advisor About CPUC Careers California State Campaigns Register to Vote Save our Water Flex Alert Back to Top Conditions of Use Privacy Policy Accessibility Contact us Employees X Facebook Instagram YouTube Linked In Copyright © 2026 State of California