Digital Evolution | BPER Banca Navigation Skip to Content BPER Group BPER Group - Overview Business Plan Organizational Structure Top Management Business Models Mission and values History Digital Evolution Indietro Indietro Sustainability Sustainability - Overview Sustainability Report ESG Rating Partecipation in international initiatives Policy and Code of Ethics Responsibilities in the controversial areas Information on the financial services sector Environment Community Culture Diversity e Inclusion People Financial Education Customers and ESG offering Contacts Whistleblowing Membership in networks Indietro Indietro Governance Governance - Overview Shareholders Shareholders - Overview Shareholders' Meetings Shareholders' agreements Corporate Bodies Corporate Bodies - Overview Board of Directors Board of Auditors Advisory Committees Auditing Firm Supervisory Body Remuneration Operations Documents Internal Dealing Indietro Indietro Investor Relations Investor Relations - Overview Stock performance BPER Banca Group Results Group Results - Overview Financial statements and reports Pillar 3 BPER ID Financial Calendar Presentations Press Releases Ratings Shareholding and dividends Analyst coverage Business Plan Prospectuses Prospectuses - Overview Private Investors Institutional Investors Contacts Indietro Indietro Media & Events Media & Events - Overview News and alerts Press Releases Events Calendar Sponsorships and Liberal Donations Podcast Webinar Contacts Newsletter Due punti Indietro Indietro Careers Careers - Overview People A Pari Merito Work with us Indietro Indietro Contacts IT EN EN Search Bar Search Bar BPER Group Business Plan Organizational Structure Top Management Business Models Mission and values History Digital Evolution Sustainability Sustainability Report ESG Rating Partecipation in international initiatives Policy and Code of Ethics Responsibilities in the controversial areas Information on the financial services sector Environment Community Culture Diversity e Inclusion People Financial Education Customers and ESG offering Contacts Whistleblowing Membership in networks Governance Shareholders Shareholders' Meetings Shareholders' agreements Corporate Bodies Board of Directors Board of Auditors Advisory Committees Auditing Firm Supervisory Body Remuneration Operations Documents Internal Dealing Investor Relations Stock performance BPER Banca Group Results Financial statements and reports Pillar 3 BPER ID Financial Calendar Presentations Press Releases Ratings Shareholding and dividends Analyst coverage Business Plan Prospectuses Private Investors Institutional Investors Contacts Media & Events News and alerts Press Releases Events Calendar Sponsorships and Liberal Donations Podcast Webinar Contacts Newsletter Due punti Careers People A Pari Merito Work with us Contacts italiano English EN Indietro Indietro    Breadcrumb BPER Istituzionale Homepage BPER Group Digitalizzazione Digital evolution We remain faithful to what makes us special: valuing relationships with people. Human digital The human dimension is at the heart of our vision of digital transformation, because technology can strengthen, but not replace, relationships with people. For this reason, we offer our customers constant, qualified support, guaranteed by our consultants, who are always available via online chat, telephone or video call. BPER's omnichannel model allows you to operate independently, at any time and from anywhere, without ever losing the value of authentic contact. Innovation, in fact, only has value if it is accessible and close to people. The evolution of the BPER app: a designer’s perspective The smartphone has now become the go-to device for accessing digital services, making it essential to design the banking experience with the user in mind. Over the last few years, BPER has redesigned its services to be more customer-focused, placing people’s needs at the heart of everything it does and translating these into intuitive, accessible and constantly evolving solutions. We discuss this with Riccardo Cambò, known as Breccia, a UX designer, who shares his perspective with us. Omnichannel approach that unites rather than divides BPER's omnichannel model allows customers to operate independently, anytime and anywhere. We have built a solid customer experience process whereby customers can switch from a physical channel to a digital one and vice versa, confident that their information will be transferred between the different points of contact and that their interaction will therefore be facilitated and complete, even when using different channels during the course of the relationship. Hidden Products and Services BPER Banca Privacy Policy Cookie Policy Preferenze Cookie Information and regulations Accessibility Our branches Contacts © 2023, BPER Banca All rights reserved. P.I. 03830780361