Luma · Help Center Help Center Luma Welcome! How can we help? ​ Events Creating an Event Learn how to create and set up your first event on Luma Event Registration Process What happens when a guest registers for your event? Let’s walk through the flow. Collect Feedback from your Event Guests Send a feedback email after your event to collect feedback on how the event went. Share positive feedback on social media. Adding Hosts and Managers to Your Event Easily manage events with your friends and team. Event Referrals Let guests invite their friends to your event and see which guests are sharing the event. Check In Guests for In-Person Events Scan tickets at the door to verify registrations and track attendance for your in-person events. Hiding Your Event Location You can set up your event to only share the location with approved guests. Zoom Integration Luma can automatically create Zoom Meetings or Webinars. Event Insights Understand how people are finding your event and registering. Crypto Features in Luma Token gate your events, collect Ethereum + Solana addresses, and more. Multi-Session / Recurring Events Workarounds for multi-session events in Luma Updating Guest Information Change a guest’s status, tickets, name, or email Event Guest List Show or hide your event guest list on the event page Featuring Your Event on Luma We feature great events to boost their reach. Updating Event Information Keep your guests informed with changes to your event Hybrid Events Host events with both a physical and online location Canceling an Event You can cancel an event to delete the event and refund guests Cloning Events Quickly duplicate an event with all its settings Contacting Event Hosts How the Contact Host feature works for both guests and organizers Download Guest List as CSV Export your event’s guest list data for analysis, printing badges, or integration with external tools Event Cover Images Guidelines and tips for creating great event cover images. Event Themes and Customization Personalize your event with beautiful themes and visual effects Expanded Guest Table Manage your guests efficiently with the expanded table view and actions menu Integrating External Check-In Systems Understanding QR code formats for third-party check-in applications Google Meet Integration Host virtual events seamlessly with automatic Google Meet link generation Managing Your Guest List View, search, filter, and take actions on your event guests Mobile Wallet Passes Add your event tickets to Apple Wallet or Google Wallet for quick access and offline availability Searching for Events on Luma How to find events near you, and how search and discovery work Waitlist Manage overflow demand when your event reaches capacity Why Luma Doesn’t Require Specific Email Types Understanding Luma’s approach to email requirements for event registration Getting Receipts for Your Tickets Learn how to generate receipts or invoices for your paid Luma tickets. Setting your Event Visibility Learn more about your event’s Visibility settings and how you can set it for your event. Update to Reminders on Luma Moving from Reminders → Event Blasts Sending or Scheduling Event Blasts Learn how to send or schedule Blasts to communicate to guest more about your event. Event Terms Learn how to create Terms question type, and optionally collect signature. Setting Up Ticket Types Create multiple ticket types for paid, free, sliding scale, require approval and more Collect Registration Questions We collect name and email for all guests, you can collect more information Unlock Codes Create special codes that unlock special tickets or discounts for your event Calendars Luma Calendar Overview Luma Calendar lets you easily share and manage your events. Every event on Luma is part of a calendar. Inviting and Adding Guests to Your Event Learn how to easily send invites and the difference between adding and inviting guests. Understanding Calendar Permissions Learn how calendar admin permissions work and how to transfer events between calendars. Event Tags for Calendar Filtering Create and assign tags to events so visitors can filter them on your calendar page Calendar Status Set a calendar to active, coming soon, or archived Collaborating Calendars Allow multiple calendars to manage the same event together. Deleting a Calendar What to know before you say goodbye Download Calendar People as CSV Export your calendar’s people list with follower data, membership information, and engagement metrics Import Limits How many people you can add to your calendar’s contacts, and how to add more. Importing Contacts Learn how to import contacts from your phone or Google account to easily invite guests to your events. Managing Events with Calendars How calendars work and how to move events between them Managing Subscriptions How to view, update, or cancel your active subscriptions on Luma Sending Newsletters Keep your community engaged with email newsletters Submitting Events to Calendars How to submit your event to another calendar and what happens next Taking Over an Account or Calendar What you can do when an admin leaves, loses access, or passes away. Managing Calendar Contacts See the list of your calendar contacts on the Calendar > People tab Calendar Memberships Create free and paid memberships for your calendar Use Cases Tech Weeks Bring independently hosted events together in one calendar and public schedule Making Money Creating a Paid Event Sell tickets to your event. How to set up your Stripe Account Set up your Stripe account and collecting money for your events Create Coupons for Paid Events Give people free or discounted access to paid events. Refunding a Guest You can refund a guest’s payment for an event. Group Registration Allow guests to register or purchase multiple tickets Taxes and VAT You can set a tax rate for all events under your calendar Accepting Crypto Payments Learn how to accept payments with Solana (SOL) and USDC for your events Payment Methods Learn how to accept credit card, Apple Pay, Google Pay and other payment methods. Canceling an Event You can cancel an event to delete the event and refund guests Fee Invoices Generate a monthly invoice for the platform fees Luma deducted from your sales. Getting Receipts for Your Tickets Learn how to generate receipts or invoices for your paid Luma tickets. Disputed Payments If someone disputes a payment, you can contest it or reach out to them. Selling In-Person Tickets You may want to accept tickets at the door or box office of your event Setting Up Ticket Types Create multiple ticket types for paid, free, sliding scale, require approval and more Payment + Require Approval Luma supports collecting payment for tickets that require approval Customize Invoices / Receipts As an event host you can add your billing or tax info to receipts Unlock Codes Create special codes that unlock special tickets or discounts for your event Understanding Payouts and Event Proceeds Monitor your event proceeds and manage payouts. FAQ How does Zoom attendance work? We track event attendance in two ways — based on people who click the join link and pulling data from Zoom. What countries can I accept payments from? We support receiving payments from all countries and can pay hosts in 40+ countries. Languages Use Luma in other languages on web and iOS. What do we do with the data we collect? We don’t sell or share your data. We store only what’s needed for the Luma application and our internal analytics. Accessibility How we think about making Luma work for everyone Contacting Event Hosts How the Contact Host feature works for both guests and organizers Integrations Integrate using our API or Zapier Live Activities on iPhone How Luma uses your Dynamic Island and Lock Screen to show real-time event info Managing Subscriptions How to view, update, or cancel your active subscriptions on Luma Managing Your Profile Update your name, profile picture, bio, and social links Notification Types What notifications Luma sends, who receives them, and how to manage your preferences Signing In to Luma All the ways you can sign in to your Luma account. Understanding Timezones on Luma How Luma handles timezones for events and calendars Unfollowing a Host How to stop emails from a specific host or calendar on Luma Why Luma Doesn’t Require Specific Email Types Understanding Luma’s approach to email requirements for event registration GDPR / Security Luma is GDPR compliant. Learn more about our security practices. Disabling or Enabling Notifications and Reminders Learn how to manage your notifications and reminders on Luma Integrations Embed Luma on Your Website Embed a checkout button or the full event page on your site so visitors can register without leaving. Single Sign-On (SSO) Enterprise identity management and SSO integration Zapier Integration Use our Zapier integration to sync your event data with our tools you use: AirTable, Google Sheets, Mailchimp, and more Integrating External Check-In Systems Understanding QR code formats for third-party check-in applications HubSpot Integration Sync your event guests to HubSpot as contacts, with registrations and attendance tracked on marketing events iCal Syncing Sync your Luma events to Google Calendar, Apple Calendar, or Outlook. Luma API Build custom integrations and automate your event management with the Luma API Salesforce Integration Sync Luma guests into Salesforce to empower your marketing and sales teams. Webhooks Get real-time notifications when activities happen on your calendar Helpful Tips Creating an Event Learn how to create and set up your first event on Luma Case Studies Tens of thousands of event hosts use Luma to bring their community together. Rich Text on Luma We’ve built a powerful, easy-to-use rich text editor that you can use for your newsletters, community library, and event descriptions. Merging Luma Accounts You can add multiple emails to your Luma account. Email Consent and Cold Emailing We do not allow emailing people without their consent. Printing Event Badges How to create and print badges for your event guests Luma for Non-Profits If you are a non-profit, we’d like to support you with a discount for Luma Plus. Featuring Your Event on Luma We feature great events to boost their reach. Chat on Luma Message other users, create group chats, and connect with event attendees Cloning Events Quickly duplicate an event with all its settings Discovering Events How to find events you’ll love and personalize your Luma experience Download Calendar People as CSV Export your calendar’s people list with follower data, membership information, and engagement metrics Download Guest List as CSV Export your event’s guest list data for analysis, printing badges, or integration with external tools Event Cover Images Guidelines and tips for creating great event cover images. Event Themes and Customization Personalize your event with beautiful themes and visual effects Expanded Guest Table Manage your guests efficiently with the expanded table view and actions menu Luma Android App Create and manage events on your Android device Luma iOS App The complete Luma experience on your iPhone Mobile Wallet Passes Add your event tickets to Apple Wallet or Google Wallet for quick access and offline availability How to Promote Your Event and Grow Attendance Practical strategies to get more people to your Luma events. Searching for Events on Luma How to find events near you, and how search and discovery work Scheduling a Demo You can try out Luma for free on our site SMS / WhatsApp Messages We send invites, reminders, and blasts with SMS / WhatsApp Event Chat Allow your event guests to chat with each other via event chat Security Two Factor Authentication Secure your account with Two-Factor Authentication. Active Devices See where you’re signed in and sign out of other devices. Single Sign-On (SSO) Enterprise identity management and SSO…