Our Work Our Impact About Us Blog ENG ENG FRA DEU ITA ESP NLD POL Existing User Start New Dispute Our Work Our Impact About Us Blog New EU Digital Right Challenge Decisions on Social Media That Matter to You Challenge Decisions on Social Media That Matter to You Was your content or account unfairly removed or suspended, or is content you reported still visible on Facebook, Instagram, TikTok, YouTube, Threads, Google Maps or Pinterest? If so, get a free certified review of that decision. Start Your Own Dispute Learn your Rights All EU Countries Independent from platforms Human Review Certified dispute settlement body under the European Digital Services Act. Expert and independent review The Independent Appeal You Never Knew You Had We are a certified dispute settlement body under the European Digital Services Act. We ensure you get a fair and expert review of your case. Featured in What Platforms Are Not Telling You Every day, content is removed, accounts are banned unfairly and harmful content is left up. Under the new EU Digital Services Act, you now have the right to an independent appeal outside of social media platforms. Learn Your Rights Expert and independent review Think Social Media Made a Mistake? Request a free human review of social media content moderation decisions. Human Review Your case will be reviewed by our expert team of policy and content specialists who will provide a decision. Fair & Independent Grounded in EU law, our redress service is independent from platforms. We review your case with care and fairness. Free of Charge Our service is free of charge to everyone in the EU. Costs to provide the service are covered by the platforms, so you don’t have to pay any fees. Change starts here Appeal in 4 Simple Steps Submitting your appeal is easy. Weve designed a simple, user-friendly process so you can get started right away. Start New Dispute Existing User 01 Set up an account Create an account on our portal. 02 Submit Your Appeal Submit the necessary information about your appeal online. Appeals Centre will collect information from the social media platform and will reach out to you for more details if necessary. 03 Human Review Our team of experts carefully reviews your case. 04 Decision We send our decision to you and the platform. The platform will then review our decision and decide whether to reverse their original ruling. USE YOUR EU DIGITAL RIGHTS Think Social Media Got It Wrong? We help you fight platform mistakes and reclaim your voice. Start New Dispute WE’RE HERE TO HELP FAQs Browse our frequently asked questions to find answers about our services and case review process. View All FAQS How do I submit a dispute? Click Start Dispute in the header of this page to dispute a content moderation decision by Facebook, Instagram, TikTok, Pinterest, Threads or YouTube. How do I track my case? You can manage and track your case through our online case management portal here. How does the Appeals Centre select its case reviewers? The Appeals Centre is staffed by full-time, professional case reviewers with experience of applying platforms content policies. We also have reviewers with linguistic and subject-matter expertise. The compensation of our case reviewers is not linked to how they decide cases. How long will it take to make a decision on my dispute? We aim to make our decision available to you and the platform within 90 calendar days of you submitting your dispute. In most cases, however, we expect to make our decision more quickly. If we encounter unexpected delays, we will send a message to the email address provided when you submitted your appeal. For complex disputes, we may extend the timeframe for making our decision to up to 180 calendar days. How much does it cost to submit a dispute? There is currently no user fee to submit a dispute. How recently does the content in question need to have been posted? For content, accounts, Pages or Groups which have been removed or suspended, the platform must have made its decision in the last six months. For disputes about potentially harmful content still visible on the platform, there is no time limit on when the user reported the content to the platform. What can I do if Im unhappy with this service? If you are unhappy about your experience with the Appeals Centre you can send us feedback. We review complaints if they are made within 21 days of the incident about which you have concerns. When contacting us, please provide examples of any potential issues. We will use your feedback to make improvements to our service, and complaints are regularly reviewed by our leadership. What does the Appeals Centre do when it receives my dispute? See our Dispute Process page for more information on how we review and decide disputes. What kind of content does the Appeals Centre cover? We currently accept disputes about individual pieces of content which have been removed or left up by Facebook, Instagram, TikTok, Pinterest, Threads, Google Maps and YouTube. This includes videos, photos, text posts and comments. We also review decisions by these platforms to suspend or disable a user’s account, as well as removals of a Page or Group (Facebook and Instagram), or Channel (YouTube). What language does the content need to be in to submit a dispute to the Appeals Centre? Content can be submitted in most languages commonly spoken in the EU. However, the dispute must be communicated to us in one of our seven operating languages of the Appeals Centre: English, French, German, Spanish, Italian, Polish and Dutch, so you must use one of those languages when submitting a dispute. What platforms does the Appeals Centre cover? We currently accept disputes about content on Facebook, Instagram, TikTok, Pinterest, Threads, YouTube and Google Maps. We intend to expand to other social media platforms over time. What rules does the Appeals Centre apply when deciding a dispute? Our case reviewers apply platforms content policies (terms and conditions) when deciding disputes. When making these decisions, we will apply our normative framework which includes a human rights analysis. Who can submit a dispute to the Appeals Centre? Anyone located in the European Union can submit a dispute. Do platforms have to implement the Appeals Centres decisions? While the Appeals Centres decisions are non-binding, platforms must engage in good faith and our decision may result in the platform overturning its previous decision on the content in question. Will I get my account/content back? Even if our decision is in your favour, we cannot guarantee that the platform will restore your content or account. The final decision lies with the platform. We can guarantee that, for eligible cases where the platform provides the content, an expert from our team will independently review your case and we will inform you of the decision. Why is my dispute out of scope? Decisions about how your account behaved (not what you posted) We can review decisions about content, for example, a post, photo or video that was removed or left up. We cannot review decisions the platform made about your accounts behaviour. This includes decisions where the platform believes an account: is fake or created by a bot pretends to be someone or something it is not (a deceptive persona) uses automation, bots or scripts is part of a coordinated network of accounts was created to get around a previous ban or restriction These decisions are based on account activity patterns, not on a specific piece of content, and they fall outside the scope of the law we operate under (the EU Digital Services Act). Hacked or compromised accounts If you have lost access to your account because it was hacked or compromised, this is a security issue. Only the platform can help you recover your account, please use the platforms account recovery process. Accounts suspended because they are linked to another suspended account If your account was suspended only because the platform linked it to a different account that was already suspended, we cannot review this decision. Impersonation Decisions about accounts impersonating a person, brand or organisation are handled through the platforms own impersonation reporting process, and we cannot review them. Copyright and intellectual property If your content was removed because of a copyright claim (or another intellectual property issue), this is covered by separate legal processes. Please follow the platforms copyright dispute or counter-notice process instead. Accounts removed for being under the minimum age If the platform removed an account because it believes the account holder is below the minimum age required, we cannot review this decision. Decisions made more than 6 months ago We can only review platform decisions made against you as the person who posted the content within the last 6 months (180 days). If the decision is older than this, it is outside our time limit and we cannot accept the appeal. Identity verification We cannot review decisions where the platform requires you to verify your identity (for example, by providing ID documents) or outcomes of that verification process. Located outside of the EU We can only review decisions for users that are based in an EU member state. Child Sexual Abuse Material If the platform removed an account because it believes the account holder has shared child sexual abuse material, we cannot review this decision. Spam decisions related to technical or automated systems If your account was restricted or suspended due to spam related to technical or automated systems we cannot review this decision. Examples of this include: Posting the same content repeatedly across multiple channels, as we lack access to all of the content Mass uploading content that you scraped from other creators. We would have no way to verify if the content has been scraped. A full list of areas we cover (and do not cover) is available in our Rules of Procedure (“Is My Dispute Eligible For Review?”, Section 8). CHANGE STARTS HERE Stay In Touch Your data is safe with us. Unsubscribe any time. Get Our Newsletter Be the first to get regular updates regarding our services, news, and developments in the field of out-of-court dispute resolution. Subscribe Checkboxes * By selecting this tickbox and entering your email you consent to Appeals Centre Europe adding you to our mailing list for receipt of our newsletter. 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