Support : Customer Support Customer Support Welcome Login Sign up Home Solutions Back to QuoteMedia How can we help you today? Enter your search term here... Search New support ticket Check ticket status 1-877-367-5970 Knowledge base Streamer Desktop FAQ 6 DDE Not Supported by Microsoft Excel Accessing the Product Help Page Windows 10: Accessing Internet Explorer How can I check that the Quotestream service is up and running? Stuck at "Connecting to Server" on a Mac View all 6 Getting Started 8 Step 1 - Registration Step 2 - Installing Java (Windows Computer) Step 2 - Installing Java (Apple Computer) Step 3 - Starting the Live Streamer Desktop Application Troubleshooting loading the Streamer on Mac OS X View all 8 Using the Streamer 30 Creating, Selecting and Modifying Workspaces Add the Live Streamer Desktop icon to your Desktop (Apple Computer) Installing Quotestream Mobile (Apple Device) Edit Your Stock Portfolio Using the 'Symbol Lookup' Tool View all 30 Java Issues 19 How to Uninstall Java How to clear your Java cache (Windows Computer) How to clear your Java cache (Apple Computer) How to verify which version of Java you are using How to Add Java Security Exceptions View all 19 Real-Time Data Packages 9 Real-Time Data Packages - US Data Real-Time Data Packages - Canadian Data Real-Time Data Packages - United Kingdom Data Real-Time Data Packages - Options and Chains Real-Time Data Packages - Futures and Commodities View all 9 RTD Data 6 Setting up RTD Mode (Windows) Setting up DDE Mode (Windows) Troubleshooting RTD Issues Troubleshooting RTD Issues Seeing Delayed Data instead of Live Data View all 6 Anti-Virus Configurations 4 Kaspersky Firewall Configuration General Anti-Virus & Firewall Information Trouble Loading the Desktop Application Trouble Loading the Streamer from the Web Portal Technical Assistance 10 Remote Support Running the Desktop Application on Linux How to Generate a Screenshot Clearing your browser Cache (Windows) Clearing your browser Cache (Apple Computer) View all 10 Charting Indicators 3 Overlay Indicators Moving Averages Lower Indicators Streamer Mobile Streamer Mobile Web FAQ 2 Why do I receive a “Portfolio data polling paused” message on my mobile? How can I install an icon on my Blackberry mobile desktop? Streamer Mobile Native App for Android and iPhone 1 Troubleshooting the "There has been an Undetermined Problem..." Error Message QMod Components Introduction to QMod 2 QMod - The Future of Financial Web Content QMod Watchlists and Portfolios QMod Developer Kit 15 QMod Developer Document QMod Developer Utility QMod Versioning Control getChart Parameters QMod Options with tradeURL Function View all 15 Request API Services V3 Financials Templates and Examples 24 FinancialsEnhanced_Example_Template_Banking.xml FinancialsEnhanced_Example_Template_Banking.json FinancialsEnhanced_Example_Template_Insurance.json FinancialsEnhanced_Example_Template_Insurance.xml FinancialsEnhanced_Example_Template_Mining.xml View all 24 Authentication Services JSON Authentication 3 Creating a User SID (session Id) Using the JSON Authentication Service Ending the User’s QuoteMedia Session upon Logout Checking if the User’s QuoteMedia Session is Valid/Active Data General QuoteMedia Symbology 9 QuoteMedia Symbol Help Guide QuoteMedia Symbology Document What .H means at the end of a Canadian symbol QuoteMedia LSE Symbology Guide Quick Start Symbol Guide View all 9 Data Resources 59 ISO CFI Code Composer Trade Indicators Split Ratio Calculation Proportional Dividend Adjustment Explained Calculations View all 59 Exchange Code Documentation 1 Exchange Code/Group List Smart Lookup FAQs 2 How Can I Configure the Results for Smart Lookup? How can I check that the Smart Lookup service is up and running? Data Feed Services 1 QuoteMedia Data Feed Overview Data Legacy Articles 1 Greeks Data Calculation and Implied Volatility News Services Premium News - Service Providers Overview 10 Dow Jones News Service GlobeNewswire Market News Publishing The Fly Benzinga Pro News View all 10 News Topics 1 News Topics News in Other Languages 2 French News German News Real Time Market Data Info Real Time Market Data Info 3 How to Access Real Time Market Data What is a Vendor of Record and Service Facilitator? Quotestream Connect User Management Process Flows Home Solutions