Studio Connectivity Requirements Studio Connectivity Requirements Most companies have firewalls, proxy servers, intrusion detection and/or web filtering devices in place. These mechanisms may require modifications to ensure a quality user experience for the rich media and interactive features of the platform. The list below includes hostnames and ports used by the platform as well as the corresponding application functions they provide. If you are having issues with the interactive and/or rich media features of the platform, this information can be used by a network administrator to help resolve them. This page is updated when necessary, so please bookmark it for future reference. Function Host Name(s) Protocols/Ports Viewer Connection Information Adaptive Bitrate Video Streaming Delivery (Live & VOD) Host Name(s) MEDIA-LIVE.ONLINEXPERIENCES.COM MEDIA-VOD.ONLINEXPERIENCES.COM LEGACY.ONLINEXPERIENCES.COM Protocols/Ports HTTPS 443 Static Content Delivery (Images, PPT Slide Content, etc)-PRIMARY Host Name(s) PRESENTATIONS.ONLINEXPERIENCES.COM MEDIA-ASSETS.ONLINEXPERIENCES.COM STATIC.ONLINEXPERIENCES.COM Protocols/Ports HTTPS 443 General Platform Logon/HTML Wrapper (HTML, JS, Data Calls) Host Name(s) ONLINEXPERIENCES.COM Protocols/Ports HTTPS 443 Websockets Host Name(s) VC.ONLINEXPERIENCES.COM WEBSOC.ONLINEXPERIENCES.COM Protocols/Ports HTTPS 443 Static Content Delivery (Images, PPT Slide Content, etc)-BACKUP Host Name(s) CONTENT.ONLINEXPERIENCES.COM Protocols/Ports HTTPS 443 Uploading Content & Assets Host Name(s) UPLOAD.ONLINEXPERIENCES.COM Protocols/Ports HTTPS 443 Akamai Time Server Host Name(s) TIME.AKAMAI.COM Protocols/Ports HTTPS 443 Presenter / Producer Connection Information WebRTC STUN binding - Presenter candidate gathering WebRTC DATA - Presenter Real-time Streaming WebRTC FALLBACK over Tunneled TCP Host Name(s) *ING.ONLINEXPERIENCES.COM Protocols/Ports UDP 3478 (STUN) UDP 49152-65535 (DATA) TCP 80, 443 (FALLBACK) Encoder and Other Connection Information Encoders "RTMP Based" Host Name(s) VC.ONLINEXPERIENCES.COM Protocols/Ports TCP 1935 VCU over SIP Host Name(s) VC.ONLINEXPERIENCES.COM Protocols/Ports HTTPS 443 SIP(TCP) 5060,5061 SIP(UDP) 5060,5061 Studio API Access Host Name(s) ONLINEXPERIENCES.COM Protocols/Ports HTTPS 443 As Needed Mail Relay (only if email sender is custom and not @theonlinexpo.com) Protocols/Ports SMTP 25 For additional information that may assist your IT department with understanding the WebRTC protocol and how to successfully allow WebRTC streaming through a highly secure network, please consult this WebRTC knowledge base article: https://blog.addpipe.com/troubleshooting-webrtc-connection-issues/ Also, it is possible to restrict the range of local UDP ports used for WebRTC in the Chrome browser with a registry setting: https://chromeenterprise.google/policies/ Here is an overview of the network requirements for using Studio as a presenter. In this document you will learn more about the technology the platform uses to support real-time communications: https://support.notified.com/hc/en-us/articles/115004317583-WebRTC-FAQ- NOTE: The domain changes will occur on Sept 9, 2017. All areas will redirect to the new domain - ONLINEXPERIENCES.COM