Overview | Vocoll Engagement Platform Overview Home Our Product Healthcare COVID-19 Maternity CAMHS Patient Advice & Liaison Service (PALS) Appointments Social Housing Pricing Customer Success Stories Northamptonshire Healthcare NHS Foundation Trust Severn Vale Housing News & Events Subscribe to our Newsletter Campaigns Contact Skip the small talk Secure digital collaboration to help you get things done! Vocoll has powered more than 1.7 million digital interactions, and counting, across a vast range of organisations dedicated to providing the very best for their customers and teams. Join us, and get more done! Access on any device Live Support Connected Teams AI-driven Knowledge Bot Trusted by hundreds of users, driving 1.7m+ interactions: Vocoll has proved to be a fantastic, easy to use and reliable system, enabling our Customer Service Advisors to deal with multiple conversations at the same time... —Katie Taylor, Communications & Marketing Manager, Cross Keys Homes If you're not using a chatbot now, you should do within the next year because that is what everyone else will be using... —Communications Manager, Barts Health NHS Trust Per interaction, we receive better value for money by using Vocoll. —Jon Thurlow, Resident involvement Officer, First Garden Cities Homes Previous Pause Next Vocoll in action Healthcare Our Healthcare Hub illustrates how NHS organisations are using Vocoll to increase productivity, save money, and provide better patient outcomes. COVID-19 Maternity CAMHS Patient Advice & Liaison Service (PALS) Appointments Social Housing Our Social Housing Hub demonstrates how RSLs are using Vocoll to deliver better, more efficient customer service. Vocoll Interaction Features Headline features for digital interaction Streams Give your teams the ability to handle multiple chat streams at once. Groups Create groups of people and set privacy to keep communications secure. Teams Create and customise as many teams as you require. Media library Share rich media from a secure shared library. Add to your library simply by dragging and dropping images onto your Live Interactions. Omni-device Any device, anywhere. Your visitors and teams are mobile, so your Live Interactions should too. Accessible on desktop, tablet or smartphone—and omni-device synchronisation means conversations are never lost. Security & privacy Conversations are securely encrypted with the same security protocol as online banks—and all data is stored within the UK. Reports Create reports on how your teams and staff are doing. View stats on timeouts, abandoned calls, resolutions, closure times, closed interactions, interactions by category and more. Categories Create and set categories for calls so that you can understand what people are calling for in reports. Re-organise mid-call, or at the end if required. AI-driven Knowledge Bot Features Headline features of our AI-driven Knowledge Bot Always on Knowledge Bot will auto-activate when outside of available hours or if no one is available, making sure service users can always get what they need. If they can't, then it sends a callback request and log to the team to pick up when they are next available. Forwarding If Knowledge Bot can't answer the question, it will either send the call to a support agent or send a callback request to the support team. Intelligent response When a customer asks a question the Knowledge Bot retrieves the relevant answers. If those are not quite right, it will deliver new answers and will never repeat itself. It learns which answers are the best and uses those. Interject If a support officer comes online when Knowledge Bot is responding, they can interject and take over to provide 1-2-1 support. Digital interactions to help you get things done Vocoll is your communication and collaboration hub, designed for the needs of your organisation. Vocoll is not just another feed or social media aggregator. Vocoll is a productivity tool that can be integrated with the applications that you use every day, whether that is Office 365 or your business critical systems - designed by people with a deep knowledge of your sector. Live Support Secure, fluid communication for collaborative work Vocoll enables productive interactions through 1-2-1s and private project groups, helping you to get things done. Vocoll enables you to connect to your internal teams and provides a direct channel to your customers through its Live Support functionality. With the ability to share images, documents, videos and other rich media from your library, Vocoll is the ultimate in transactional conversations. You have the control to craft templated responses that allow you to maintain brand voice and save time. Find out how Vocoll can help your organisation Knowledge Bot Be in when you're out with the AI-driven Knowledge Bot Vocoll's AI-driven Knowledge Bot is your first line of support - 24/7. Building your knowledge base is easy, with automated tagging that allows your customers to ask their questions in plain English. And don't worry you can view and take on a conversation at any time. Or, if their query is out of hours, your customer can simply arrange a callback. Find out how Vocoll can help your organisation Let us show you how Vocoll can help you work smarter Vocoll is a modular, integrated suite of applications that can make your teams more productive and provide your customers with even better service - for one simple price. If you are in Healthcare or Social Housing, why not explore our sector hubs, filled with case studies and organisation-specific sections. Just answer a couple of questions below, to identify the areas where you would like help, so that we can tailor the right Vocoll package for you. Your organisation Note: Questions marked by * are mandatory *This is a mandatory field. Organisation Type Please Select An Option HousingHealthcareLocal GovernmentCommercialOther Areas Vocoll can add value Your solution Vocoll solutions Vocoll Live Support and Connected Groups Vocoll AI driven KnowledgeBot *This is a mandatory field. Anticipated number of users Contact details *This is a mandatory field. Name *This is a mandatory field. Email address Phone number By submitting this form, you are giving permission for VerseOne to store your details for the purposes of fulfilling your query. For further information, please see our Privacy Policy. Back to top of page Contact Us Print this page Email this page Site map Key Pages Home Our Product Healthcare Social Housing Pricing Customer Success Stories News & Events Contact Useful Pages About VerseOne Group Ltd Vocoll Terms of Service Privacy Policy Request a feature Site map Search Customer Success Stories Northamptonshire Healthcare NHS Foundation Trust Severn Vale Housing Vocoll NHS in action COVID-19 Maternity CAMHS Patient Advice & Liaison Service (PALS) Appointments Subscribe to our Newsletter Keep up to date with everything happening with Vocoll & VerseOne and get tailored news and events sent straight to your inbox. Sign up! 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