Airbnb: Vacation Rentals, Cabins, Beach Houses, Unique Homes & Experiences Help Center SearchSuggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page. Home Airbnb.org Privacy Policy Legal terms Airbnb.org Privacy Policy Last Updated: February 6, 2025 1. INTRODUCTION. Airbnb.org, Inc. ("Airbnb.org") is a non-profit organization that enables and facilitates the provision of housing to persons in need in times of crisis and engages in related efforts to increase emergency preparedness and provide relief and support to impacted communities. We will often partner with other nonprofit organizations in pursuit of such efforts. The information that’s shared with us helps us to execute our mission. Your trust is important to us and we’re committed to protecting the privacy and security of your personal information. This privacy policy ("Privacy Policy") describes how Airbnb.org collects, uses, processes, and discloses your personal information. Some of the programs we facilitate may require users to create an account on the Airbnb Platform or to make use of an existing account. When you use the Airbnb Platform as part of Airbnb.org's programs, the ways in which your information is collected, used, processed and disclosed is described in, and is subject to, the Airbnb Privacy Policy. 1.1 Definitions. Any undefined terms in this Privacy Policy (such as "Airbnb Platform"), have the same definition as under the Airbnb Privacy Policy. 1.2 Company/ies Responsible. Airbnb.org ("we", "us", "our") is responsible for the processing of your information in connection with your use of the Airbnb.org programs. To the extent that the processing of your information involves the use of the Airbnb Platform ("Joint Processing"), Airbnb.org and the relevant Airbnb company listed in Schedule 1 of the Airbnb Privacy Policy are responsible for your information under the Airbnb Privacy Policy. 1.3 Users Outside of the United States, Brazil, and China. If you reside outside of the United States, Brazil, or China, such as in the European Economic Area ("EEA") or the United Kingdom, Airbnb.org and Airbnb Ireland/Airbnb Global Services Limited ("AGSL") are the joint controllers for the Joint Processing. Airbnb.org and Airbnb Ireland/AGSL have an arrangement in place to determine respective responsibilities under applicable privacy laws for the Joint Processing. Airbnb.org is principally responsible for providing information on the use of your personal information for the Joint Processing, which is set out in this Privacy Policy. Airbnb Ireland/AGSL is responsible for responding to any requests regarding your rights, and Airbnb.org and Airbnb Ireland/AGSL will coordinate as necessary to respond to such requests. Please read section 5 of this Privacy Policy (Your Rights) for more information. You can contact us for more information on the joint control arrangement as set out in section 10 (Contact Us). 2. INFORMATION WE COLLECT. 2.1 Information You Give Us. 2.1.1 Airbnb Information. In order to book a stay supported by Airbnb.org, or to host a stay in support of Airbnb.org on the Airbnb Platform, users create an Airbnb account or use an existing Airbnb account. When you book or host an Airbnb.org supported stay, Airbnb will share certain information with us including your name, email address, date of birth, phone number, other Airbnb profile information, Airbnb usage information, Airbnb listing information, and the details of your booking. 2.1.2 Donations. When you make a donation to Airbnb.org using Paypal we receive information including your name, email address and the amount of your donation. When you donate using an Airbnb account, Airbnb will share certain information with us including your name, email address, details of your donation, Airbnb profile information, and Airbnb usage information. 2.1.3 Partners. In certain cases we may work with or fund non-profit partner organizations who provide services that align with our charitable purposes. In order to do this we may process grant applications and collect certain information such as names and email addresses. 2.1.4 Additional Information. You may choose to provide us with additional information, such as when you fill in a form, respond to surveys, participate in our charitable activities, communicate with our customer care team, or share your experience with us. 2.2 Information We Automatically Collect from Your Use of Airbnb.org. 2.2.1 Usage, Log Data and Device Information. We automatically collect and log information about your device and use of Airbnb.org. That information includes: IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages and features you’ve viewed or used. We may also collect this information from Airbnb as it relates to your Airbnb account. 2.2.2 Cookies and Similar Technologies. We use cookies and other similar technologies when you use Airbnb.org. To learn more, click here. 3. HOW WE USE INFORMATION WE COLLECT. We may use, store, and process personal information to (1) provide, understand, improve, and develop the Airbnb.org programs, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and policies) and (3) provide, personalize, measure, and improve our advertising and marketing. 3.1 Provide, Understand, Improve, and Develop the Airbnb.org Programs. We may use personal information such as to: enable you to access and use the Airbnb.org programs, operate, protect, improve, and optimize the Airbnb.org programs and experience, such as by performing analytics and conducting research, provide customer service, and send you service or support messages and updates. We process this personal information for these purposes given our legitimate interest in improving the Airbnb.org programs and your experience with it. 3.2 Create and Maintain a Trusted and Safer Environment. We may use the personal information to create and maintain a trusted and safer environment such as to: detect and prevent fraud, spam, abuse, security incidents, and other harmful activity, conduct security investigations and risk assessments, comply with our legal obligations, resolve any disputes with any of our users and enforce our agreements with third parties, and enforce our policies. We process this personal information for these purposes given our legitimate interest in protecting the Airbnb.org programs and to comply with applicable laws. 3.4 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to: send you a newsletter, send you promotional messages, marketing, advertising, and other information about Airbnb.org’s charitable programs and fundraising for those programs and social media advertising through social media platforms such as Facebook or Google, personalize, measure, and improve our advertising, and invite you to events. We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to alert you to charitable programs and activities that may be of interest to you. 3.5 SMS Terms for the United States. For text messaging in the United States, by requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, or otherwise consenting to receive one or more text messages ("Opt In") or using an arrangement in which Airbnb.org sends (or indicates that it may send, or receives a request that it send) one or more text messages ("Text Message Service"), you accept these SMS Terms for U.S. ("SMS Terms"), and consent to the handling of your personal information as described in the Airbnb.org Privacy Policy. Message and data rates may apply. Airbnb.org will use reasonable commercial efforts to deliver automated text messages to the mobile number you provide. Airbnb.org is not liable for delayed or undelivered messages. By Opting In to a Text Message Service, you expressly authorize Airbnb.org to use autodialer or non-autodialer technology to send text messages to the mobile phone number associated with your Opt In. You also authorize Airbnb.org to include marketing content in any such messages. You do not have to Opt In or agree to Opt In as a condition of purchase. You consent to the use of an electronic record to document your Opt In. To withdraw that consent, reply STOP, or contact us via the methods described in this Privacy Policy. If you withdraw your consent, certain features of our service may not be available to you. You confirm that you are the current subscriber to the Opted In mobile phone number or that you are the customary user of that number on a family or business plan and that you are authorized to Opt In. For additional help in relation to a text message, you may text HELP in response to a message or contact us. 3.6 Your Choices. You have choices on the promotional messages that you choose to receive. You can limit the information you provide to Airbnb.org. Participation in promotions and marketing programs is voluntary. To opt-out of marketing emails, simply click the link labeled “unsubscribe” at the bottom of any marketing email we send you. 4. SHARING AND DISCLOSURE. 4.1 Sharing With Your Consent or at Your Direction. Where you provide consent, we share your information as described at the time of consent. 4.2 Advertising and Social Media. Where permissible according to applicable law, we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote the Airbnb.org programs. These processing activities are based on our legitimate interest in undertaking marketing activities to alert you to charitable programs or activities that may be of interest to you. The social media platforms with which we may share your personal information are not controlled or supervised by Airbnb.org. Therefore, any questions regarding how your social media platform service provider processes your personal information should be directed to that provider. Please note that you may, at any time, ask Airbnb.org to cease processing your data for these direct marketing purposes by sending an email to [email protected]. 4.3 Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights. As we reasonably deem appropriate, Airbnb.org may disclose your information or communications, including personal information, to courts, law enforcement, governmental authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Airbnb.org, (iii) to respond to a valid legal request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (vi) investigate potential violations of applicable law, including emergency situations which may involve the risk of death or serious physical harm, (v) to enforce and administer our agreements with users, or (vi) to protect the safety, security, rights, or property of Airbnb.org, its employees, its users, or members of the public. These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's vital interests or for the purposes of our or a thi…