With the ING Help Hub you can help yourself: with simple steps to set up your ING service, handy hints to get a better handle on money and helpful tools to DIY your banking so you can get back to doing your thing, fast.
Home - ING Help Hub Home Setup and FeaturesSetup and Features Overview Orange Everyday Savings Booster Savings Maximiser Savings Accelerator Orange One Low Rate Orange One Low Rate Platinum Orange One Platinum Orange Everyday and ING Home Loan Tips and HintsTips and Hints Overview First Home Truths Bank and save Home loans Tips, tools and support Self ServiceSelf Service Overview Mobile banking How-to guides New app updates Tools and calculators Forms and documents Financial HealthFinancial Health Overview Savings hacks Budgeting Saving for a goal Saving for a home Parents & Carers Tax Time Scams Insurance Property Investment Refinance to ING Other stuff About ING ING Help Hub Go to ing.com.au Search Clear ING Help Hub. We’re rolling out a new app. We’ve introduced a new mobile banking app! We’re rolling it out in stages as additional products and features become available. You may need to manage any ING products or features not currently available in the new app by logging into online banking. If you havent been invited to start using the new app yet, dont worry well let you know when its ready for you. Learn more Help yourself to ING When it comes to getting help at ING waiting on the phone isn’t your only option. With the ING Help Hub you can help yourself: with simple steps to set up your ING service, handy hints to get a better handle on money and helpful tools to DIY your banking. So you can get back to doing your thing, fast. No wonder we’re Australia’s most recommended bank. About ING A roaring good savings rate Get your lion’s share with our additional variable rate. Set up Savings Maximiser Get the most out of your home loan Discover smart ways for getting ahead on your home and loan. Home loan tips and hints Self-service couldn’t be simpler Find the quickest ways to get your banking working your way. Self-service centre Set up and features Orange Everyday Ways to make your banking even better Enjoying your Orange Everyday so far? Here are some features that can make your everyday banking even better! Show me how Tips and hints First Home Truths Saving for your first home? Discover the truth about the best route to first home success. See articles Financial health Financial Health Start your journey to better ING believes financially healthy people contribute to a healthy economy and drive social progress. See articles Search for more topics Search Clear Seven years running as Canstar Bank of the Year Any advice on this website does not take into account your objectives, financial situation or needs and you should consider whether it is appropriate for you. Before making any decision in relation to any of our products you should read the relevant Terms and Conditions booklet and Fees and Limits Schedule available under our Documents & Forms page. To view these documents you may need Adobe Acrobat. Eligibility and credit criteria apply. Products are issued by ING, a business name of ING Bank (Australia) Limited ABN 24 000 893 292, AFSL and Australian Credit Licence 229823. Australia’s #1 Most Recommended Bank — RFI Global Consumer Atlas Survey ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, July – December 2025 (n = 29,246) when compared to customers of the 10 largest ADIs operating in Australia amongst Any Financial Relationship (AFR) customers. ING is Australia’s fifth largest main financial institution (MFI) with 5% market share according to RFI Global’s Consumer Atlas Survey, July – December 2025 (n = 29,246). AFR customers is defined as those who hold any product with the bank, even if the bank is not their MFI. MFI is defined as the bank that the consumer says is their main financial institution. Canstar Bank of the Year 2020 – 2026: Canstar has awarded ING Bank of the Year 2026 for the seventh year in a row, recognising the outstanding value ING offers across all our products and services. Apple, the Apple App Store, iPhone and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Pay and Google Play are trademarks of Google LLC. The Google Pay Terms and Conditions for ING customers are available for your consideration in the Google Pay app. More from ING: Savings Credit Cards Home Loans Insurance Super We've introduced a new mobile app! We're rolling it out in stages as additional products and features become available. You may need to manage your products and features via online banking if they're not yet available in the new app. If you're using the new app, the ING Help Hub has all the latest guides and information. If you haven't been invited to start using the new ING app yet, don't worry we'll let you know when it's ready for you. On the new ING app and can't find a feature? You may notice some products and features are not available yet. If you're looking for something on the new ING app, you can search guides and FAQs right in the app. You can also visit the Help Hub for all the updates coming soon and how to manage your accounts in the meantime. Learn more Do not show this pop up for a day XS SM MD LG XL XXL