Jobs by role: Customer Service | Pagina 1 - Trovolavoro Home Offerte di lavoro Corsi di formazione* Carica CV Pubblica annuncio Accedi it en Home Offerte di lavoro Customer Service Che lavoro? * Nazione * Dove? Da 0 km a: 30 km Trova Mettere il cliente al centro: questa è la missione degli operatori call center, addetti al front-office e specialisti del supporto tecnico che trovi qui. La ricerca si estende a qualsiasi ruolo legato all'assistenza e alla customer care, offrendo opportunità in e-commerce, società di servizi e contact center moderni che puntano sulla soddisfazione dell'utente finale. Jobs by role: Customer Service | Pagina 1 - Trovolavoro Trova migliaia di nuove offerte di lavoro in tutto il mondo, offerte in il Mondo, Customer Service - Trovolavoro Trova lavoro per Customer Service:238 14/08/2026 Nuovo! Rotating Receptionist M/F - Experimental Roma - Experimental Italia, Lazio, Rome - Hosco ABOUT US Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds. Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon. ABOUT EXPERIMENTAL ROMA Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental. Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian. The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome. Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene. ABOUT THE JOB As a rotating receptionist, you will cover various shifts, including both day and night. You will be the first point of contact and the lasting impression for our guests, ensuring a warm welcome and impeccable service throughout their stay. In this role, your main responsibilities will include: - Welcoming and assisting guests from arrival through to departure, - Answering phone calls and managing reservations accurately, - Informing guests about stay conditions, services, and local activities, - Handling billing, payments, and various administrative tasks, - Promoting the property and contributing to guest satisfaction and loyalty, - Helping achieve the department's qualitative and quantitative objectives, - Carrying out any additional tasks assigned by management.   ABOUT YOU - Well-groomed appearance, strong service mindset, and excellent interpersonal skills, - Attention to detail, team spirit, and initiative, - Experience in hotel reception, ideally within a high-end establishment, - Proficiency in Microsoft Office; knowledge of Opera software is an advantage, - Fluent in Italian and English; a third language is a plus, - Availability, flexibility, and motivation to thrive in a demanding environment. Experience Hospitality, the Experimental Way ! Throughout your journey with us, you'll be immersed in a stimulating and innovative environment. You'll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts. Whether it's your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets. Here's what we offer: - Training and career development opportunities, - Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more, - Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants). 14/08/2026 Nuovo! NIGHT AUDITOR - Nicolaus Italia, Valle d'Aosta, Breuil-Cervinia - Hosco Per il Valtur Cervinia Cristallo Ski Resort, 'icona di ospitalità di lusso struttura a 5 stelle con il calore e l'autenticità della tradizione alpina, per completare il nostro team di Front Office, siamo alla ricerca di un Night Auditor preciso, professionale e orientato all'eccellenza. Il Ruolo Il Night Auditor è il punto di riferimento per l'hotel durante le ore notturne. Sarai responsabile della chiusura contabile giornaliera, garantendo al contempo un servizio di accoglienza impeccabile per gli ospiti e assicurando la massima sicurezza e tranquillità all'interno della struttura. Di cosa ti occuperai - Gestione Amministrativa e Contabile (Night Audit): Controllo, quadratura e chiusura delle casse giornaliere di tutti i reparti. Rilevamento di eventuali incongruenze e produzione della reportistica direzionale (Daily Report). - Accoglienza e Customer Service: Gestione dei check-in in tarda serata e dei check-out anticipati. Risposta tempestiva e cortese alle richieste degli ospiti durante la notte (richieste in camera, servizio sveglia, prenotazione transfer, ecc.). - Centralino: Gestione delle chiamate interne ed esterne, smistando le comunicazioni in modo professionale. - Sicurezza e Controllo: Supervisione delle aree comuni e monitoraggio della sicurezza dell'hotel tramite i sistemi di videosorveglianza e periodiche ronde interne, agendo prontamente in caso di emergenza o anomalie. - Passaggio Consegne: Preparazione della documentazione per il turno mattutino, assicurando una comunicazione chiara ed efficace con il team diurno e la Direzione. Il Profilo Ideale (Requisiti) - Esperienza: Almeno 1-2 anni di esperienza nel ruolo di Night Auditor o Turnante di Ricevimento in strutture alberghiere di lusso 5* affiliate a standard internazionali. - Lingue: Ottima padronanza (scritta e parlata) della lingua Italiana e della lingua Inglese. La conoscenza di una terza lingua (Francese, Tedesco o Russo) rappresenta un forte plus. - Competenze Informatiche: Ottima conoscenza dei principali software gestionali alberghieri (PMS), preferibilmente Opera o Protel, e ottima padronanza del Pacchetto Office (in particolare Excel). - Soft Skills: Massima precisione, affidabilità, spiccate doti di problem-solving e capacità di mantenere la calma in situazioni di stress. Ottimo standing e propensione naturale al servizio di lusso. - Attitudine: Piena disponibilità a lavorare esclusivamente su turni notturni 6 su 7 giorni lavorativi. Cosa Offriamo - Inquadramento: Contratto a norma di legge (CCNL Turismo), con livello e retribuzione commisurati alla reale esperienza del candidato. - RAL 27.000 a 29.000 - Alloggio e Vitto: Offriamo possibilità di vitto e alloggio - Crescita Professionale: Possibilità di lavorare in un ambiente di alto livello, internazionale e stimolante. 14/08/2026 Nuovo! Revenue & Reservation Supervisor - Borgo Pignano Volterra Tuscany Italia, Toscana, Florence - Hosco Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle colline fiorentine, a pochi minuti dal centro storico di Firenze. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti e suggestivi spazi per eventi. Un'oasi di relax e raffinatezza nel cuore della Toscana. PURPOSE OF THE JOB For the opening of our Borgo Pignano Florence, a luxury urban retreat affiliated with Relais & Châteaux, located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue & Reservation Supervisor. The candidate must be able to ensure the effective implementation of Revenue & Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market. REPORTS TO: Cluster Sales & Marketing Director MAIN DUTIES & RESPONSIBILITIES Work side by side with the Reservation Manager in the following: Reservations: - Receive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website, and agencies, corporate accounts and business partners ensuring compliance with company standards - Ensure timely management of correspondence in accordance with company timelines and standards. - Accurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments, payment methods and cancellation policy and with other departments for special requests - Verify booking conditions, payment methods, and correct sales rates. - Monitor incoming reservations and coordinate with the Front Office for room assignments and with other departments for special requests - Control and manage the "daily trace" on a daily base - Apply upselling and cross selling techniques, promoting higher room categories, dining, Spa Services, transfers, experiences and when appropriate the sister property Borgo Pignano Tuscany Revenue Management: - Operationally manage revenue management activities for Borgo Pignano Florence and Borgo Pignano Tuscany, implementing approved pricing strategies and contributing to achieving pricing strategies and financial goals for both properties - Monitor daily occupancy pick up, booking pace, lead time, cancellation, segmentation, ADR, RevPAR, channel mix and production by channel, identifying variances and opportunities for improvement - Update rates availability restrictions, minimum length of stay (MLOS), allotments, group blocks, rate codes and packages across systems and distribution channels - Optimize inventory during high and low demand periods, maintaining the most appropriate business mix while monitoring rate parity, competitive positioning and market performance - Prepare periodic reports and forecasts for both properties supporting management budget preparation and proposing corrective actions when necessary. - Maintain relationships with OTAs, tour operators, travel agencies, corporate partners and distribution vendors, contributing the onboarding of new channels, interfaces and rate products System, Distribution and Data quality: - Ensure the correct use and update of PMS, CRS, CRM, GDS, channel manager, RMS, and Business Intelligence systems, verifying data consistency and interface functionality. - Create and maintain rate categories, rate codes, packages, promotions, and sales conditions in compliance with brand and company standards. - Guarantee that availability, pricing, descriptions, amenities, and terms are always up to date and accurate across all channels, promptly reporting errors, discrepancies, or technical issues. - Maintain high standards of data quality, completeness, and confidentiality in compliance with GDPR and internal procedures. Operational Coordination and Guest Experience: - Proactively collaborate with Front Office, Housekeeping, Food & Beverage, Spa, and other departments to deliver a seamless, personalized guest stay. - Handle requests regarding celebrations, transfers, dietary requirements, room setups, Spa treatments, dining, and experiences, ensuring timely follow-up. - Maintain comprehensive knowledge of both properties, including room types and names, features, rates, outlets, menus, operating hours, meeting rooms, capacities, amenities, experiences, VIP standards, and loyalty programs (if applicable). - Stay informed about key attractions, activities, events, and local institutions in Florence and Volterra, sharing updated information with the Reservations and Front Office teams. - Ensure elegant, accurate, and consistent communication aligned with Borgo …