AI software reliability platform | incident.io Investigations is now live! Learn more With great product, comes great reliability The software reliability platform built to investigate, respond and prevent incidents, powered by AI that deeply understands your organization. Get a demoStart a free trial Read case study Meet our customers Read case study Meet our customers Read case study Meet our customers Meet our customers Meet our customers Meet our customers Meet our customers Meet our customers Meet our customers Meet our customers Meet our customers Meet our customers Meet our customers × How Zendesk ditched 15 years of patchwork tooling, in 10 weeks With incident.io, Zendesk modernized incident response across 1,200+ engineers and strengthened reliability company-wide. “If you took incident.io away tomorrow, we'd really struggle. It's foundational to our incident response.” Anna Roussanova Engineering Manager Read their story Watch video 3:47 ProblemSolution Platform interfaces Core products incident.io agentDesktopSlackMCP Web MobileTeams On-callInvestigationsResponseStatus Pages IntegrationsPoliciesInsightsWorkflows TelemetryPull requestsLogsMetricsRunbooks CustomersYour dataCatalogYour docsYour knowledge CatalogIncidentsLogsMetricsRunbooks DeploymentsDataCatalogYour docsYour knowledge NexusProduction intelligence model incident.io agent Slack Teams Mobile Desktop Investigations Response On-call Status PagesOperational layerIntegrations, Policies, Insights and Workflows Integrations Insights Policies Workflows Has access to every piece of relevant context your team has ever produced Reasons across telemetry, deployments, code, and incident history Uses an adversarial agent to challenge its own conclusions before sharing Gets smarter with every incident, the model learns which patterns repeat On-call gets the right people in the room Route alerts to the right person every time, automatically. AI filters the noise, escalates what matters, and keeps your on-call rotation from burning out. Discover On-call Mobile appAlertingSchedulingTrends Investigations gets you a root cause in minutes Agentic root cause analysis that starts the moment you declare an incident. The agent scans thousands of signals, delivers a structured hypothesis in seconds, and keeps working alongside you until it's resolved. Discover Investigations ScanningHypothesisAgentPlugins Response lets you fix faster, with fewer people Resolve incidents directly from Slack and Microsoft Teams. Assign roles, automate workflows, and let AI transcribe calls and handle the admin while you focus on the fix. Discover Response SlackScribeWorkflowsCatalog Status Pages keep customers in the loop Automatically update customers as your incident progresses, reduce inbound support, and maintain trust when things go wrong. Discover Status Pages Built for teams where downtime isn't an option Read all customer stories Watch video How Zendesk ditched 15 years of patchwork tooling, in 10 weeks See how Zendesk uses incident.io With incident.io, Netflix has the incident management platform—and partner—it's always needed See how Netflix uses incident.io How incident.io’s pace of development helped Etsy turn incident response into a superpower See how Etsy uses incident.io How incident.io helped Skyscanner regain confidence in its incident response processes See how Skyscanner uses incident.io With incident.io, Vanta has reduced hours spent on manual processes See how Vanta uses incident.io Watch video How Fin migrated from PagerDuty and Atlassian Status Page to incident.io in a matter of weeks See how Fin uses incident.io Watch video How Zendesk ditched 15 years of patchwork tooling, in 10 weeks See how Zendesk uses incident.io With incident.io, Netflix has the incident management platform—and partner—it's always needed See how Netflix uses incident.io How incident.io’s pace of development helped Etsy turn incident response into a superpower See how Etsy uses incident.io How incident.io helped Skyscanner regain confidence in its incident response processes See how Skyscanner uses incident.io With incident.io, Vanta has reduced hours spent on manual processes See how Vanta uses incident.io Watch video How Fin migrated from PagerDuty and Atlassian Status Page to incident.io in a matter of weeks See how Fin uses incident.io So good, you’ll break things on purpose Ready to put AI to work on your incidents? Book a call with our team today. Talk to an expertStart a free trial