YouView SupportCareers News Contact Careers News Contact How can we help you? Search Or see our site map Select your product YouView Box YouView on Sony YouView Box Error Messages Error Messages Fix for YVM302 Fix for YVM502 Fix for YVM607 Fix for YVM912 Fix for IPC6024 See all Set up Set up Box too far from router to connect Changing HDMI resolution Setting up your box Box installation Changing Broadband Provider See all Box and Remote Box and Remote Remote control guide Using Maintenance Mode Reset your remote control Sync remote to the TV TV beeping when using remote See all Channels Channels Can't watch subscription channels Getting radio channels Getting HD channels Hide/unhide channels Missing freeview channels See all Guide Guide Turn on/off background transparency Turn on/off channel logos No channel logos in the guide Using the TV guide Guide not working properly See all On Demand On Demand ITV Hub app unavailable Help for Netflix 'Basic with Ads' plan On Demand player or app not working On Demand Player not working Now TV app unavailable See all Parental Controls & PIN Recordings Picture & Sound Accessibility About YouView YouView on Sony About YouView on Sony About YouView on Sony YouView features on Sony TVs Unable to get YouView Getting YouView on Sony Using an external hard drive YouView on Sony terms of use See all Accessibility Accessibility Accessibility Features See all Channels Channels Using red button services Subscription channels on Sony See all Error Messages Error Messages Fix for YVM3302 Fix for YVM3305 Fix for YVM3105 Fix for YVM3502 Fix for YVM3501 See all Guide Guide Missing channels on Sony TV Retune your channels Guide not working properly Hide & unhide channels Using the TV Guide See all On Demand On Demand Great! Player leaving some Sony TVs Using search Using On Demand Using Discover or TV Shows & Films On Demand player not working See all Parental Controls & PIN Picture & Sound Recordings Set up TV & Remote Popular Solutions Fix for YVM102 It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect: Read more Reset your remote control If your remote starts acting up, try resetting it. Pick your remote: Read more Useful Contacts Having trouble? Here are a list of useful contacts. Useful Contacts Fix for YVM302 Looks like we’re not getting enough signal from your aerial at the moment.  Read more Missing freeview channels If you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s): Read more Get in touch Need more help? Visit our full contacts page here Home Contact Us FAQs Support Open Source Terms Policies Website Accessibility Statement YouView Support: v1.4.1