Our Support Channels | Vocus Skip to main content About us News and insights Customer stories Vocus Support English (Australia) Business Business For Australian small to medium sized businesses. Internet Internet From the city to the outback, business internet that helps connect your sites and employees. Fast Fibre Symmetric, dedicated business internet delivered over the Vocus high-performance fibre network. Business nbn Internet Our most affordable, unlimited business nbn plans that connect businesses in days. nbn Enterprise Ethernet Dedicated bandwidth delivering enterprise-grade fibre connectivity in even more locations. Vocus Satellite - Starlink High-speed, low-latency internet connectivity across Australia with managed support and install. Get up to $1000 rebate* on Fast Fibre plans *Avaliable on eligible 24+ months plans. T&Cs apply. View plans & pricing Voice & Unified Communications Voice & Unified Communications Modern business phone systems and collaboration tools that help Australian SMBs connect with customers and teams across locations. BizPhone A cloud business phone system replacing traditional PBX with flexible VoIP calling and predictable costs. Vocus Collaborate - Powered by Zoom A unified collaboration platform combining voice, video, messaging, and AI-powered collaboration. Secure Networking Secure Networking Protect your connectivity, systems and data from disruption without adding complexity to your business. Corporate Firewall Protect your growing business with a fully-managed firewall designed to stop cyber threats and simplify security without enterprise complexity. DDoS Detect & Protect Help keep critical internet services online during DDoS attacks with early detection, expert monitoring, and real-time mitigation. Mobile SIM Partner Network Commander Customer Hub Enterprise Enterprise For companies with 200 - 5,000 employees By product By product Enterprise Internet Take control of your internet with low-latency, high-capacity enterprise-grade connectivity. Secure Networking Enable and support secure connectivity, operational continuity, and scalable growth in the age of the distributed enterprise. Data Networks Private, carriergrade connectivity designed to support missioncritical operations across distributed organisations. Voice & Unified Communications Support largescale collaboration, hybrid work, and critical customer and employee communications. Space & Wireless Satellite and private wireless solutions designed to support reliable connectivity for remote, regional, and specialised industries. Colocation & Hybrid Cloud Secure, scalable infrastructure solutions combining cloud flexibility with dedicated environments. Mobile SIM Scalable SIM-only mobile plans for Australian businesses. From small teams to enterprise, get control, flexibility & support with Vocus. By need By need Tackle your toughest challenges with enterprise solutions built for business resilience, digitisation, security, and the modern workforce. Business Resilience Partner with us to build the foundation for sustained success, ensuring your business remains agile and ready for the future. Digitisation By embracing innovation, Australian businesses can drive growth, improve satisfaction, and lead in their industries. Modern Workforce Equip your organisation to meet the challenges of tomorrow with confidence. Security Controls Advanced solutions from Fortinet, Netskope, and trusted delivery partners to detect threats in real time, uncover vulnerabilities, and strengthen your cyber defence. By industry By industry Tailored enterprise solutions designed to meet the unique demands of industries like mining, emergency services, health, and public safety. Financial Services The payments sector is becoming more sophisticated, bringing opportunities to innovate, accelerate growth, and enhance convenience and the consumer experience. Health and Care Our brilliant fibre and network solutions are enabling digital transformation in health and aged care. Mining and Resources With 30,000km of high-capacity terrestrial fibre connecting mainland capitals and regional centres, minings shift to remote operations has driven strong demand for Vocus' services. Public Safety Organisations Vocus' rapid deployment infrastructure provides essential voice and data services in times of crisis. Partner Network Government Government For government agencies across federal, state and local levels. Government Defence As an infrastructure supplier to the Department of Defence and major prime systems integrators, Vocus helps ensure that critical missions succeed so Australians remain safe. Federal Government Our network and emerging technology maximise value to the government. State Government Transforming public engagement and service delivery through digitisation. Public Safety Organisations Vocus' rapid deployment infrastructure provides essential voice and data services in times of crisis. Wholesale Wholesale Our carrier-grade, resilient fibre infrastructure, combined with strategic global partnerships, ensures seamless business operations while keeping you connected to the world. Wholesale Data Centres Providing highly scalable and flexible connections into data centres and software providers. Internet and Networks Provide your customers with domestic and international high-capacity, low-latency network connectivity. Mobile Vocus Wholesale Mobile gives you the flexibility to design 4G voice, data, and backup solutions over the Optus network - offering more choice, value, and control for your customers. Voice Services Create high-quality voice and collaboration solutions with flexible pricing models and a single portal for end-to-end customer management. International Networks Whether you need to reach throughout Australia & New Zealand, into Asia, or beyond. Our international reach & resiliency sets us apart from other telcos. Transform Your Network Operations with Vocus Next-Gen APIs For our Wholesale Customers Get started today Login Get a quote Login Get a quote search Menu Cancel Business Business Internet Internet Fast Fibre Business nbn Internet nbn Enterprise Ethernet Vocus Satellite - Starlink Voice & Unified Communications Voice & Unified Communications BizPhone Vocus Collaborate - Powered by Zoom Secure Networking Secure Networking Corporate Firewall DDoS Detect & Protect Mobile SIM Partner Network Commander Customer Hub Enterprise Enterprise By product Enterprise Internet Secure Networking Data Networks Voice & Unified Communications Space & Wireless Colocation & Hybrid Cloud Mobile SIM By need Business Resilience Digitisation Modern Workforce Security Controls By industry Financial Services Health and Care Mining and Resources Public Safety Organisations Partner Network Government Government Defence Federal Government State Government Public Safety Organisations Wholesale Wholesale Data Centres Internet and Networks Mobile Voice Services International Networks About us News and insights Customer stories Vocus Support Login Get a quote Vocus Support Vocus Support and Portals Get help online, access our FAQ's, downloads, manuals, and troubleshooting guides, create and manage support cases securely, 24x7 Our support portals Vocus Support Portal Get help online, access our FAQ's, downloads, manuals, and troubleshooting guides, create and manage support cases securely, 24x7. Visit Vocus Support Vocus Portals Links to Vocus One, Enterprise, Government and Partner Portals. View Vocus Portals Resources for TPG Telecom and Commander customers TPG Telecom customers FAQs and support for TPG Telecom customers. Learn more Commander customers FAQs and support for Commander customers. Learn more Key information about outages Outages View current Vocus network outages and service disruptions. Get the latest status updates, impacted locations and restoration information. View outages Mass service disruptions Vocus may be exempt from usual repair timeframes during major disruptions, and customers will be notified if this applies. View service disruptions Historical outage register Historical outage register containing information on unplanned network outages that affected services during the past two years. View historical outage register Managing communications Communications during outages How Vocus communicates with customers during major outages. Learn more Manage communications Getting too much mail? Or not enough? Let us know so we can customise your communication preferences with Vocus. Change preferences Legal contracts and privacy Legal contracts Terms and conditions, service schedules, and legal documents for Vocus customers. View legal contracts Privacy Policy We recognise the importance of protecting the privacy of personal information that we collect and our privacy policy outlines how we do this. View Privacy Policy If you have any questions or need support, were here to help. We’re here to support you every step of the way. Contact us Call 1300 889 988 Business Enterprise Government Wholesale About About Vocus Our leadership Careers ESG at Vocus News and Legal News and insights Media enquiries Legal contracts Privacy policy Help and support Contact us Support Portal Communications Preferences Outages Mass Service Disruptions © Vocus Group 2025 · ABN 96 084 115 499 General enquiries If you have any questions or need support, were here to help. Were here to support you every step of the way. General enquiries: Please complete the form below and our team will get back to you promptly. Vocus customers: Contact your Account Manager or call Vocus Support on 1300 889 988. TPG Telecom customers: Contact your Account Manager, or TPG Telecom Support for SMB on 13 42 02 or 1300 415 429, or Enterprise and Government Support on 1300 055 717 or for Wholesale support on 1300 851 299 We have received your request Thanks for raising a general enquiry with Vocus. Your enquiry number has been emailed to you for your reference. Vocus Support standard business hours are 8am-8pm (AEST) Monday to Friday. If you are a Vocus customer please visit Vocus Support or for urgent support, please contact Vocus on 1800 262 663 (+61 3 9917 4085). Vocus Wholesale customers please call 1300 855 845 (+61 3 9917 3956). Vocus Support Team Select an enquiry type General Enquiry Billing Enquiry Technical Enquiry Provide Feedback This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. CMS error