IBM Privacy Statement Introduction At IBM we value your privacy and are committed to protecting and processing your personal information responsibly. This privacy statement describes how IBM collects, uses, and shares personal information about consumers and other individuals within our clients, business partners, supplier and other organizations with which IBM has or contemplates a business relationship. It applies to IBM Corporation and IBM subsidiaries except where a subsidiary presents its own statement without reference to IBM’s. Where we provide products, services, or applications as a business-to-business provider to a client, the client is responsible for the collection and use of personal information while using these products, services, or applications. This collection and use is covered by the client’s privacy policy, unless otherwise described. Our agreement with the client may allow us to request and collect information about authorized users of these products, services, or applications for reasons of contract management. In this case, this privacy statement, or a supplementary privacy notice, applies. We may provide additional data privacy information by using a supplementary privacy notice. Personal Information We Collect and Use This section describes the various types of information that we collect and how we use it. It includes information on Your Account, IBM Websites, IBM Applications, Cloud and Online Services, Marketing, Contractual Relationships, Support Services, Protecting You and IBM, IBM Locations, Recruitment and Former Employees, Conducting our Business Operations, Cookies and Similar Technologies, and Children. The information that we collect and use may include profile information, interactions on webpages, marketing preferences, information to investigate malicious activities, recordings or transcripts of your conversations with us for support purposes, information to improve our business operations, and more. Your Account You can create an account with IBM by creating an IBMid. An IBMid provides IBM with your name, email address, mailing address, and related information that you may provide. We may require an IBMid for certain services, such as the use of IBM Applications, Cloud and Online Services. We may also store your details from business contact information that you provide to us, or that we collect from your organization, our Business Partners, or our suppliers. Learn more An IBMid uniquely identifies you when you access our websites, make a request or order, or use a product or service. If you log into our websites with an IBMid we may link the information we collect with your account. An IBMid is also used to give you access to IBM Applications, Cloud and Online Services and allows you to manage your contract and billing history. The email address in your IBMid may be used to contact you in relation to any services to which you subscribe. Business contact information is typically information that you would find on a business card, such as name and business contact details. We use this information to contact or communicate with you about business matters. If we receive business contact information from a third party, such as an IBM Business Partner or supplier, we will confirm that the information was shared appropriately. We may also combine your business contact information with other business-relevant information, such as information about your professional education, skills, work experience, or other publicly available information, such as business-related blogs, publications, job roles, and certifications. This information may be used to tailor our interactions with you in any part of IBM’s business, for example in the sales process, to maintain a relationship with you, and for post-contractual relationships. If your account is created by using an email address containing a domain owned by an organization which you are employed by, contracted to, or volunteer for, your organization can: inquire about the status of your account, request your account settings (including your personal information), and, at its option, convert it to an enterprise ID. If your account was created as, or is converted to, an enterprise ID, your organization manages your account information. It is also the authenticating agency for your ID, meaning your access is controlled by your organization’s login service. If your IBMid is created through an Enterprise Federation Partner (Identity Provider), basic personal information is collected from the Identity Partner and shared with IBM. IBM Websites Our websites offer ways to communicate with you about us, our products, and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our websites without logging in with an account, we may still collect information that is connected to your website visit. For more information on the technologies that we use to collect website information, and setting your preferences, see Cookies and Similar Technologies. Learn more We collect information about your use of our websites, such as: the webpages you view, the amount of time you spend on pages, the website URL that referred you to our pages, your geographic information derived from your IP address, and any hyperlinks you select. We use this information to improve and personalize your experience with our websites, provide you with content that you may be interested in, create marketing insights, and to improve our websites, online services, and related technologies. We also collect the information that your browser or device automatically sends, such as: your browser type and IP address, operating system, device type, and version information, language settings, crash logs, IBMid information (if signed in), and passwords. We use this information to provide you with access to our webpages, improve the webpage view on your device and browser, adapt to your settings and language, and adapt content for relevancy or any legal requirements for your country. We also use this information to comply with system and network security requirements, and to provide support. For more information see, Support Services and Protecting You and IBM. We also provide platforms and forums that enable online sharing, support, and collaboration among registered members. Any information that you submit to these platforms may be made available to others on the internet, or removed by us, as covered in the platform privacy notice or terms. We are not responsible for any content that you make available through your use of our products or services. We prepare reports on the use of our websites to derive insights into trending topics and general market knowledge. These reports may be provided to third parties with details on how users interacted with or showed interest in the third-party products or services that were presented on our websites. We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications. IBM Applications, Cloud and Online Services Our cloud and online services include “as-a-service” and desktop applications, mobile applications (or apps), and IBM Learning services. We collect information about the use of these services, such as pages you view or your interactions on that page, to improve and develop our services and to generate technical and market insights. We may require an IBMid for the use of our cloud and online services (see Your Account). Learn More The information that we collect on our cloud and online services may include: the pages you view, your settings within the service, your browser type and IP address, operating system, device type, and version information, crash logs, IBMid information (if signed in), and passwords. This information is collected to provide you with access, to operate the service, for support, to personalize and improve your experience of the service, to develop other services and technologies, and generate technical and market insights. For more information on the technologies that we use to collect this information, and setting your preferences, see Cookies and Similar Technologies. As a public cloud provider, IBM does not use personal information processed under a contract for the purposes of marketing and advertising without express consent. Mobile application privacy notices may provide details about the information that is collected by the app, such as geo-location information or the unique User-ID of a device. Unique User-IDs are used to connect to servers and to connect the use of the device across apps. Depending on the functions of the app, you can tailor your privacy settings by using the settings menu or in your user profile. IBM Learning offers education services and collects information on course completions to be able to provide you with credentials, certificates, or further information when needed. We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications. Marketing Subject to your preferences, we use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business intelligence. You may submit an opt-out request, or select Unsubscribe at the bottom of each marketing email. To review or set your preferences regarding the information that we collect about you online on our websites, select Cookie Preferences in the website footer. Learn more We use information that we collect for marketing purposes. This may include information: Collected directly from you through your interactions with IBM, such as attendance at events or submission of online registration forms, Received from third-party data providers, subject to controls confirming that the third party legally acquired the information and has the right to provide the information to IBM for use in our marketing communications, Collected on our websites or from your interactions with IBM emails and content, including content on third-party sites. For more information on the technologies that we use to collect this information, see Cookies and Similar Technologies. Subject to your preferences, we may use this information to market to you regarding IBM products, services, and offerings. For example, we may: Contact you by using email, telephone, or postal mail Personalize your experience with IBM products and services, such as sharing more relevant content or pre-filling registration forms on our websites. Deliver targeted IBM advertisements on third-party websites based on information we or authorized third parties collect about your interactions with IBM websites, our content, emails, or, in select geographies, activity linked to your hashed email address. To set or update your preferences you may submit an opt-out request, or select Unsubscribe in each marketing email. To opt out of the use of your hashed email for personalization or targeted advertising, you can withdraw your email consent by using any of these options. To review or set your preferences regarding the information that we collect about you online on our websites, select Cookie Preferences in the website footer. We also use this information to develop marketing and business intelligence, which is essential for our business operations. For example, we may: Combine the information we collect to better understand your interests and potential business needs, Use aggregated data to measure effectiveness of our marketing campaigns and events, and to proceed to informed business decisions and investments, Aggregate the information that is collected about IBM website visitor…