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Search We have a New change on how we can assist you 👉 NEW Support Portal Migration Kayako - Article Drafts Articles Popular in Kayako - Article Drafts Kayako Agent Portal Unreachable with “This site can’t be reached” / <code>DNS_PROBE_FINISHED_NXDOMAIN</code> (DNS Resolution Failure) New Knowledge Base Content Not Appearing Immediately in the Kayako ATLAS Plugin Make ATLAS article links open in a new tab from Help Center conversation pages Preparing for a Migration from Kayako to Another Ticketing System: Restricting Customer Access and Requesting a Full Backup Help Center search does not support conversation lookups by custom field; use Agent search with the custom field API key Kayako - Automations Articles Popular in Kayako - Automations Managing Deletion of Conversations in Kayako for GDPR Compliance Customizing Text Sent in Customer Satisfaction Surveys (NPS) Configuring Tickets to Reopen on a Specified Follow-Up Date Some of the Triggers to Stop Spam Are Not Working Why Messages Are Getting Assigned Automatically Kayako - Brands Articles Popular in Kayako - Brands How to be Logged in to Two Brands at the Same Time? Configuring Your Kayako Website to Be Accessible with and without 'www' Troubleshooting the "Not Secure" Error When Loading Some Pages in Kayako Handling SSL Certificate Issue Changing the Privacy Policy Consent Link Kayako - Channels (Email) Articles Popular in Kayako - Channels (Email) Bounced Emails Causing Status Change in Conversations Kayako IP Address is Blocklisted, error "This message was rejected by the recipient's mail server" Associating Email Addresses With Brands Adding Email Addresses to Work With Kayako Using External Domains or Email Addresses to Work With Kayako Kayako - Channels (Messenger) Articles Popular in Kayako - Channels (Messenger) Proactively Initiating Chat Conversations With Customers Visiting Your Help Center Generating Messenger Token for Automatic Identity Verification Initiating a Chat Message When Someone Visits a Page in Your Website Messenger Chat Button Missing Restricting Messenger Display on Help Center Kayako - Channels (Social Media) Articles Popular in Kayako - Channels (Social Media) Adding X (Twitter) Accounts to Kayako Configuring X (Twitter) Settings in Kayako Connecting Your Facebook Social Media Account With Kayako Facebook Integration Has Stopped Working Handling and removing personal data of Facebook users Kayako - Conversations Articles Popular in Kayako - Conversations Incomplete Data Export from Kayako - Not All Conversations Are Present Adding Private Notes to Capture More Context Adding Tags to Users, Organizations, or Conversations Allowing Customers to Change Conversation Statuses Automatically Changing the Status of an Open Conversation to Pending Kayako - Customer Accounts Articles Popular in Kayako - Customer Accounts Checking Your Expiration Date, Balance and Past Invoices Getting Invoices Delivered to a Different Email Address Requesting Assistance Changing the Billing Information Requesting Assistance to Add a New Contact to Your Billing Account Adding a Credit or Debit Card to Your Account Kayako - Email Templates & Placeholders Articles Popular in Kayako - Email Templates & Placeholders Using Automation and Placeholders to Acknowledge New Conversations Removing or Changing the Email Footer Message in Kayako Restoring the Default Email Template Codes Sending Custom Satisfaction Survey Using a Different Language Private Notes Are Not Private Kayako - Help Center (Advanced) Articles Popular in Kayako - Help Center (Advanced) Adding an Article With Attachment to the Help Center Through API Can Support Provide a Copy of All Help Center Articles in HTML Format? Customizing Your Help Center by Modifying the Templates Exporting Kayako Help Center Articles to a Document File Fixing the 'Cross-site Request Forgery' (CSRF) Error Kayako - Help Center (Basic) Articles Popular in Kayako - Help Center (Basic) Adding and Editing Categories on the Help Center Adding and Editing Help Center Articles Adding and Editing Sections on the Help Center Adding Tags to Help Center Articles Allowing Potentially Unsafe HTML in Help Center Articles Kayako - Inbox & Views Articles Popular in Kayako - Inbox & Views Creating Views that Contain Specific Words in the Message Content or Subject Adding Views for an Email Address Channel Deleting Emails From the Suspended Folder Unable to See or Access a View Unable to View Older Organization Conversations in Kayako Kayako - Infrastructure Articles Articles Popular in Kayako - Infrastructure 502 Error when Accessing the Dashboard Changing Your Kayako Domain or Instance Name Data Retention for Discontinued or Deactivated Instances Exporting Kayako Data to Another Customer Support System Fixing the Error "Kayako Can't Get Real-Time Updates Because of Network Settings." Kayako - Insights Articles Popular in Kayako - Insights Benchmarks and Performance for SLA Targets Finding Self-Service Metrics for Your Help Center Generating Custom Reports in Kayako Interpreting Custom Reports Columns Interpreting Performance Metrics in Insights Kayako - Integrations Articles Popular in Kayako - Integrations Adding Kayako Conversation Overviews to Your Salesforce Page Layouts API Error ASSOCIATE_NOT_FOUND When Adding an Article with an Attachment Using the API Connecting Kayako to Other Apps with Zapier Connecting Kayako to Salesforce Enabling OAuth Access for Apps Kayako - Localization Articles Popular in Kayako - Localization Adding Translations for Customer-Facing Fields Adding Translations for Self-Service Content Changing a User's Preferred Language and Timezone Changing Kayako's Default Language and Time Settings Enabling Multiple Languages for Your Customers and Agents Kayako - Mobile Apps Articles Kayako - Notifications Articles Popular in Kayako - Notifications Adding File Attachments in Email Notifications Disabling or Modifying the Notification or Acknowledgment Email When a New Conversation Is Created Real-Time Notifications and Alerts to Your Browser, Mobile App, or Email Setting Notifications and Reminders Using Automation Kayako - Spam Messages (Suspended) Articles Popular in Kayako - Spam Messages (Suspended) Allowing Emails to Pass Through the Kayako Spam Filter Blocklisting the Email Address or Domain of the Sender Changing the Spam Filter Aggressiveness Settings in Kayako Not Receiving Emails or Messages (Suspended Messages) Preventing Spam Emails From Getting Created as Conversations in Kayako Kayako - Unified Search Articles Popular in Kayako - Unified Search Cannot Search Using Conversation IDs From the Help Center Getting More Out of Search in Kayako Help Center Search Engine Process Refining Search Results Search Function Not Working Kayako - User Management & Team Settings Articles Popular in Kayako - User Management & Team Settings Adding New User Accounts for Agents and Admins (Staff) Adding Signatures for Your Staff Assigning the Owner Role to Another User Account in Kayako Assigning User Roles to Your Team and Customers Configuring Password Policies Kayako - General Articles Popular in Kayako - General Inquiring About Guest Posting Opportunities on Kayako Website Kayako - Troubleshooting Guides Articles Popular in Kayako - Troubleshooting Guides Troubleshooting Incorrect Data in Custom Reports in Kayako Missing Emails Or New Emails Being Merged Into Existing Conversations Missing Posts in Merged Conversation Troubleshooting Logout Issues with Custom Domains in Kayako Fixing Duplicate Values in Form Fields Kayako - Release Notes Articles Summaries of improvements, new features and fixes we make, week to week. Kayako - Upgrading from Kayako Classic Articles Ready to upgrade from Kayako Classic? Learn all about the process here. Popular in Kayako - Upgrading from Kayako Classic Changes in New Kayako What's Changed: Departments vs. Views Kayako - Integrations Articles No Kayako is an island. Integrate with all your (other) favorite tools to power up your support. Popular in Kayako - Integrations Viewing Options for Custom Fields in Kayako via API Call Integrating Kayako with WooCommerce Text Link to Open Kayako Messenger Integrating with Evernote Accessing Kayako & Ember Integration Repository Kayako - Help Center Articles Dial in your Help Center content and appearance, so you can provide the best self-service around. Popular in Kayako - Help Center Restoring Kayako Data Dump After License Expiration: Process and Costs Users Are Not Redirected to the Correct Link after Logging In to Kayako Help Center Checking Your Kayako Instance Default URL Maintaining Line Breaks and Spaces in Conversations Created Through the Help Center Changing the Status of an Article Kayako - Channels Articles Communicate with customers via email, chat, and social media – all without ever leaving Kayako. Popular in Kayako - Channels How to Block Specific Customers from Using Chat for Spam Purposes Understanding and Using Email Aliases in Kayako Error: Message Delivery Failure Switching to New Kayako Messenger Kayako - Conversations Articles Get help replying to, updating, viewing, and all-around improving your customer conversations. Popular in Kayako - Conversations Printing Conversations Within Kayako Custom Field Key Name Value Accessing Emojis in Kayako API Field Key for Custom Fields Kayako - Getting started Articles If you're new to Kayako, this is the place to be. Let's get you up and running! Popular in Kayako - Getting started Importing Your Data from Your Old Helpdesk Getting Acquainted with the Admin Area Exploring the Help Center Navigating the Agent Area Kayako - Automation Articles Take work off your team's plate by mastering Kayako's powerful, versatile automation tools. Popular in Kayako - Automation Trigger Not Assigning New Conversations To The Required User Using HTML Tags in Macros for Formatting HTML Support for Macros in Android Application Responding to Multiple Tickets with Same Response Disabling the Acknowledgment Email When an Agent Initiates Conversation Kayako - People Articles Make sure your users – whether customers or staff – are getting the most out of their Kayako accounts. Popular in Kayako - People Issues Assigning an Email Address to a New Agent in Kayako Error 'Oops, something went wrong' When Trying to Delete An Agent Profile Permanently Deleting User Accounts Kayako - Company Updates Articles Popular in Kayako - Company Updates Change in Assignment of Commercial Relationship with Kayako Limited Kayako - Product Updates Articles Check here for the latest news about Kayako's development. Popular in Kayako - Product Updates Kayako Release Notes Kayako 5.2.23 - Release Notes Kayako 5.2.21 Release Notes Kayako 5.2.20 Release Notes Kayako 5.2.19 Release Notes Kayako - Migration Questions Articles Just migrated from Kayako Classic? Find answers to common post-migration questions. Popular in Kayako - Migration Questions Knowledge Base & Ticket Conversation History Export and Import Between Two Kayako Accounts Where to Find a List of All Customers and Organizations The New Kayako as a Cloud-Only Solution Editing the Columns in the Inbox View Assigning a Conversation to a Department Kayako - Compliance Questions Articles Learn more about some of the policies and standards Kayako adheres to. Popular in Kayako - Compliance Questions The Voluntary Product Accessibility Template (VPAT) Kayako - Support processes questions Articles Popular in Kayako - Support processes questions Welcome to Kayako Support Restoring a Deleted Element in Kayako Submitting a Feature Request Kayako - Advanced Configuration Questions Articles Check here for help with advanced configuration tasks. Popular in Kayako - Advanced Configuration Questions Setting a Conversation On-hold with Timer Clickable URL in Macro's Reply Text Checking Meta Tags in Help Center Articles Tic…