Terms & Conditions | Caredove Legal Home Solutions Insights Contact Create an Account Sign in Home About Our Solutions CBO Essentials CBO Advanced Community eRequest Clinician eRefer Features Appointment Booking Public Sign-Up Caredove Forms WebBuilder Integrations Integrations Careers Blog Legal and Privacy Contact Sign in Create an Account Terms & Conditions Date of Last Revision: April 10, 2026 - View History CAREDOVE INC. (“Caredove”, “we”, “us” and terms of similar meaning) provide the Services (defined below), including access to the Caredove Platform subject to these terms and conditions of use (these “Terms”). An updated copy of these Terms will be available on www.caredove.com (the “Site”). Please read through these Terms carefully before using the Services. By creating a User Account or by otherwise using the Services, you agree to be legally bound by these Terms and all policies, statements and guidelines incorporated by reference into these Terms. If you do not agree to be bound by these Terms in their entirety, then do not use the Services. If you are creating a User Account or otherwise using the Services with the intentions of binding a company or organization, (a) you hereby represent and warrant that you have the power and authority to bind such company or organization, and (b) such company or organization shall be deemed to have agreed to these Terms. 1. Definitions “Administrative Rights” means the rights to provide, issue, administer, update and limit the rights of other Members of Member Organization or Member Organizations of a Network as the case may be. “Caredove Platform” means the web application, electronic services and APIs provided at the Site. “Content” means all content available on or through the Services, including all text, information, data, logos, marks, designs, graphics, pictures, sound files, other files, and their selection and arrangement. “Network” means a predefined set of Member Organizations (typically within a geographic area or sector) that are administered by a Network Administrator. “Network Administrator” means a User or Users who have been given Administrative Rights to administer the Member Organization information and User Accounts of all Member Organizations of a Network. “Member” means a User who registered for a User Account under the administration of a Member Organization. “Member Organization” means a User or a company, agency, institution or organization that is represented by a User which has registered for a User Account to receive Member Services. “Member Organization Administrator” means a User or Users who have been given Administrative Rights to administer the User Accounts of all Members of a Member Organization. “Member Organization Contact Information” means Member Organization contact and relevant services information which may be inputted into the Services by Caredove and/or a User of the Services. “Services” means the services provided by Caredove, including through the Site and the Caredove Platform as more particularly described in Section 2 below. For greater certainty, and where applicable, Premium Services (as defined in these Terms) shall form part of the Services. “Sponsor” means a company, agency, institution or organization that sponsors the licensing of the Services by a Network. “Users” means all users of the Services. 2. The Caredove Services Our Services Caredove is an online platform that streamlines access to healthcare services. It facilitates referrals and scheduling arrangements between healthcare providers, and between recipients of healthcare (“Clients”) and their healthcare providers. The Caredove Services may be available through the Caredove Platform, the Site or through third party websites and applications that have linked to the Caredove Platform. The Services are not intended to be used by children. You must be at least thirteen (13) years of age to use the Services. Public Services Some of the Services are made available to Users without the need to register for a User Account. We refer to these Services as “Public Services”. Public Services may include functionality that permits Users to search for health care services near an address and request service. Member Services Other Services are only available to Users who have registered for a User Account. Such “Member Services” may include functionality that permits the sending or receiving patient referrals or updating service provider information. Additional and Premium Services In addition to Public Services and Member Services, certain Users may request additional, premium or customized Services that are not generally available to the public or are only available for additional fees (the “Premium Services”). Premium Services shall be subject to the supplemental terms found in the Premium Services Addendum attached to these Terms. Premium Services may be requested by contacting Caredove. If a request for Premium Services is made, Caredove will evaluate such request and provide you with a proposal for the Premium Services (“Proposal”) at the contact information you provide. Upon acceptance of the Proposal, Caredove will present you with such additional agreements (each, a “Premium Services Agreement” or “PSA”) or addendums to these Terms as necessary, which, upon acceptance shall be incorporated into these Terms. Available Premium Services and the associated fees are described further on the Site. 3. Privacy Policy and Additional Policies Incorporated by Reference Please refer to Caredove’s privacy policy, available at http://www.caredove.com/legal/privacy-policy (the “Privacy Policy”) for information on how Caredove collects, uses and discloses personally identifiable information from Users of the Services and patients referred using the Services. By using the Services, you agree to our use, collection and disclosure of personally identifiable information in accordance with the Privacy Policy. In addition, please refer to www.caredove.com/legal for additional policies statements and guidelines related to our Member roles and responsibilities that are incorporated by reference into these Terms (“Policies”). 4. User Responsibilities and Restrictions User Accounts; Registration Data; Account Security As described above, certain types of Users who wish to use certain features of the Services (including Member Services), will be required to register for a Caredove account (“User Account”). The rights associated with your User Account and the Services available to you will vary based on the rights and privileges attached to your account and whether your User Account has had Premium Services paid for. Upon registering a User Account, you agree to (a) provide accurate, current and complete information as may be prompted by any registration forms on the Service, including information about the Member Organization you represent (“Registration Data”); (b) maintain the security of your password; (c) maintain and promptly update the Registration Data, and any other information you provide to the Services, and to keep it accurate, current and complete; and (d) accept on your own behalf and on behalf of your Member Organization (if applicable) all risks of unauthorized access to the Registration Data and any other information you provide through the Services. Caredove will not be liable for any loss or damage from your failure to comply with this obligation. You are responsible for your use of the Services, all activity on your User Account and for any Content you post to the Services. Administration of User Accounts The use of the Services by a Member, Member Organization or Network may be administered in one of the following manners: Member Organization is administered by one or more Member Organization Administrators Member Organizations may specify one or more Member Organization Administrators to (i) manage the Member Organization account information; (ii) manage access to Member Organization Administrator User Accounts; (iii) ensuring that each Member of such Member Organization complies with these Terms. Network is administered by the Network Administrator The Sponsor of a Network may specify one or more Network Administrators to (i) manage the Member Organization account information of each Member Organization within the Network; (ii) manage access to Network Administrator accounts; (iii) ensure that each Member Organization within the Network and each User within such Member Organization complies with these Terms. Member Organization Administrators and Network Administrators are responsible for notifying Caredove if they become aware of any unauthorized access to any User Accounts for which they are responsible. In addition to the responsibilities described herein, you hereby agree to be bound by any additional responsibilities which may be applicable to your User type (role) as defined in the Caredove Referral Network Roles and Responsibilities policy available on the Site at www.caredove.com/legal/caredove-referral-network-roles-responsibilities. 5. License to Use the Services and Applicable License Restrictions Grant of License Subject to your compliance with these Terms, Caredove grants to you a limited, revocable, and non-exclusive license to access and use (a) the Public Services (if you are not a Member); (b) the Member Services (if you are a Member); or (c) the Premium Services (if you and Caredove have agreed to such Services pursuant to any executed additional agreements or addendums) and to view the Content available to you through the Services (collectively, such licenses are referred to herein as the “License”). License Restrictions Other than as expressly permitted in these Terms, the Content and the License are subject to the following restrictions and account terms: The Services we provide are for your use only. You may not resell, lease or provide them in any other way to anyone else, except as permitted through the Services. You may not make or distribute copies of the Caredove Platform or any portion of the Services. You may not alter, merge or translate the Caredove Platform or any portion of the Services, or decompile, reverse engineer, disassemble, or otherwise reduce the Caredove Platform or any portion of the Services to a human-perceivable form. You may not modify or create derivative works based on the Caredove Platform, Services or the Content. You may not use the Caredove Platform or Services for any application deployment or ultimate production purpose. You may not use the Caredove Platform or Services to develop any application having the same or similar primary function as the Caredove Platform or Services. You may not remove or modify any copyright, trademark or other proprietary notices that have been placed in the Content. You may not otherwise use the Services or the Content other than for its intended purpose. You may not sell or transfer any information included in our Services or use such information to market any product or service by sending or facilitating the sending of, unsolicited e-mails (“Spam”). You will not, without our prior written approval, access or use, or attempt to access or use, any portion of our Services other than with (a) a commercially available browser; or (b) our published application programming interface (“API”). You may not circumvent, or attempt to circumvent, any technical measures that we have put in place to restrict certain functionality of the Services or the API. Except as expressly permitted above, any use of any portion of the Content without the prior written permission of its owne…