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Initiatives Immersive Futures AI@UNSW AI Assurance Framework 2025 Societal Impact of AI Symposium About us Strategy Our people Contact us Report an issue Report an issue (for guests) Home Services & support Support Getting started at UNSW Study or work remotely Staff resources Student resources IT forms Service status Account access & email Your zID and password Accessing your Outlook email Multi Factor Authentication (MFA) Password Manager for SA accounts Privileged Access Management Devices & equipment Audio Visual services Fixing hardware issues Ordering hardware eWaste hardware disposal Mobile phone support Setting up managed hardware Wi-Fi & network Connecting to the UNSW network Connect to the VPN Printing Printing for students Printing for staff Find Me Print user manual Software & applications Software for staff Software for studying Educational and research technology Using Adobe Using Microsoft Office 365 Using Copilot Chat Using Microsoft Teams Video conferencing Storing & sharing files Microsoft OneDrive File System Access Management (FSAM) for staff Sharing files Microsoft Storage Hub | MyIT - UNSW Sydney Cyber security Secure account access Strategy & governance Policies and standards Systems of Critical Infrastructure Act (SOCI) Guidance ISO 27001 Certification Cyber training & awareness Cyber security programs Cyber security operations 2026 Cyber Security Summit Emerging technologies What's happening? Initiatives Immersive Futures AI@UNSW AI Assurance Framework 2025 Societal Impact of AI Symposium About us Strategy Our people Contact us Report an issue Report an issue (for guests) Advanced search What do you need help with? All support Connect to Wi-Fi Enjoy fast, secure Wi-Fi on UNSW campuses via Eduroam, available to staff, students, and alumni. Your zID & password Your zID grants access to various services. Learn how to change your password and secure your account. Multi-Factor Authentication Multi-Factor Authentication (MFA) is required for all UNSW students, staff, and zID account holders. Access your Outlook email UNSW's email services are available to all staff and enrolled students for seamless communication. Technology support All support Getting started How to get started at UNSW. Find all the information you need to start your journey at UNSW. Study or work remotely As part of our commitment to supporting your remote work and study needs, explore valuable resources to set yourself up for success from anywhere, anytime. Staff resources Discover essential IT staff resources at UNSW, including tools, support services, training and guidelines. Access everything you need in one place at UNSW IT. Student resources UNSW IT Student resources offer support and tools for remote learning and study including software access and technical assistance. Explore our guides and services. Need to ask for help? Get assistance with a technical issue by raising a service ticket to get help from our IT support team. Report an issue Power up your performance Microsoft Office 365 Microsoft 365 is a cloud-based productivity suite including applications like Word, Excel and Outlook, along with collaborative tools such as Teams and OneDrive for personal and business use. Adobe Adobe provides access to a collection of software, like Adobe Acrobat for editing PDFs or Photoshop, Illustrator and Premiere Pro, for design, photography and video production. Copilot Microsoft Copilot is an AI-powered assistant integrated into Microsoft 365 applications, designed to help users with tasks such as drafting documents, analysing data, and generating creative content. Keeping you secure UNSW is focused on safeguarding digital systems and data from cyber threats, including hacking, malware and data breaches. See all (n) Innovation at UNSW Discover more We're here to help We're here to help with all your tech needs, offering support and services to enhance your learning and work experience. Report a problem To create a ticket for help with an IT issue, submit your details through the support portal. Need urgent help? For urgent IT matters call us. Sydney +61 2 9385 1333 (Mon-Fri 8am-8pm & Sat 11am-3pm) or Canberra +61 2 5114 5678 (Mon-Fri 8am-5pm) Visit us Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST) IT walk-in service centres Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map) Middle Campus IT Hub - G008, Ground Floor H13  Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (View on map) Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus (View on map) UNSW Canberra ADFA Campus IT Hub - Ground Floor, Building 14, UNSW Canberra ADFA Campus (View on map) Top unsw.edu.au Engage with us Contact us Find an expert Careers at UNSW Education at UNSW Alumni Study UNSW International Degree Finder Student Portal Academic Calendar News, Media & Events Newsroom UNSW events Research news About us Our rankings & reputation Faculties and schools Campus locations Centres and institutes UNSW Library UNSW  Sydney NSW 2052 Australia Telephone: +61 2 93851000 UNSW CRICOS Provider Code: 00098G TEQSA Provider ID: PRV12055 ABN: 57 195 873 179 Acknowledgement of Country UNSW respectfully acknowledges the Bidjigal, Biripai, Dharug, Gadigal, Gumbaynggirr, Ngunnawal and Wiradjuri peoples, on whose unceded lands we are privileged to learn, teach and work. 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