HelpDocs en English Español Top Articles Account under review and deactivation FAQs | State by state alcohol certification information | Starting a return for an order New to the Platform Enrolling on the Spark Driver™ platform General FAQs Viewing and changing your delivery zone Logging into the Spark Driver™ app Driver Support options Sharing your location State and local government notices Viewing California driver info Spark Driver™ app notifications and communication preferences Viewing or changing your vehicle details State by state alcohol certification information How to apply for OnePay Cash Ready to Spark Now Selecting your default navigation app Real-time identity verification Error messages & alerts App issues Spill cleanup information Reporting safety incidents or customer conduct concerns Using Spark Now Reviewing your trips Account under review and deactivation FAQs Using the App Changing your Spark Driver™ app settings Updating your Spark Driver™ app Using the Report an Issue feature in the app Updating driver’s license and auto insurance Issues with confirming arrival at the store or customer location Signing out Earnings Navigating the Earnings tab Reviewing trip receipts Viewing tips Viewing incentives How to update earnings accounts 2025 Driver Tax Documents Offer Acceptance Understanding offers Receiving offers Accepting and completing offers Arrival & Pick Up Customer labels and scanning Picking up an order Delivery Delivering on the Spark Driver™ app Delivering to different location types Delivering an order with alcohol Delivering cold and flu medicine orders with Dextromethorphan Items rejected by customer Forgotten, mixed up, or missing items Canceling trips and Trip updates Delivery FAQs Shopping & Delivery Shopping an order Shopping for items out of sequence Produce and meat shopping Communicating with customers Checking out Shopping & Delivery orders Bagging and boxing items for orders Quantity Found metric for Shopping & Delivery orders Pharmacy order delivery FAQ Shopping FAQs Returns How to deliver a Customer return offer Canceled order due to product safety concerns Starting a return for an order Customer Return FAQs Rewards Spark Driver Rewards (Tier 1 and Tier 2) Spark Driver Rewards Program New to the Platform 12 articles by 2 authors Ready to Spark Now 9 articles by 2 authors Using the App 6 articles by 2 authors Earnings 6 articles by 1 author Offer Acceptance 3 articles by 1 author Arrival & Pick Up 2 articles by 2 authors Delivery 8 articles by 3 authors Shopping & Delivery 9 articles by 1 author Returns 4 articles by 2 authors Rewards 2 articles by 1 author (opens in a new tab) Powered by HelpDocs (opens in a new tab) × Contact Send