Privacy Policy - UnitedHealth Group Skip to content About About UnitedHealth Group Healthcare should work better than it does today. Too often, it's complicated, expensive and difficult to navigate. At UnitedHealth Group, we're working to change that. Through UnitedHealthcare and Optum, we're helping make care more affordable, accessible and connected — so more people can live healthier lives and the healthcare system works better for everyone. Mission & Values Our People & Culture United for Giving Awards & Recognition United Health Foundation Our Businesses Sustainability What We Do Value-Based Care Health Financial Services​ Health Benefits Artificial Intelligence Pharmacy Services​ How We Do It Careers Careers UnitedHealth Group is a healthcare and well-being company dedicated to improving health outcomes for millions of people around the world. 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Go to Optum About Optum Careers at Optum For Business Find Care Member Sign-In Country Country Built for Better Health Online Services Privacy Policy We recognize that the privacy of your information is important. This Online Services Privacy Policy ("Privacy Policy" or "Policy") describes our practices in connection with information we collect through the online and mobile websites, platforms, services, and applications that we own or operate and that contain a link to this Privacy Policy (collectively, "Online Services"). As used in this Policy, terms such as "we," "us," "our," and "Company" refer to current and future affiliated entities, subsidiaries, agents, contractors, or vendors of UnitedHealth Group, Inc. Our Online Services are intended for a United States audience. Any information you provide, including any personal information, will be transferred to and processed by a computer server located within the United States. By using the Online Services, you consent to our collection, use, disclosure, and storage of information as described in this Privacy Policy. Our Privacy Policy explains: When This Privacy Policy Applies What Information We Collect About You How We Use Your Information How We Share Your Information How to Manage Your Information Protecting Your Information Children Under 13 Additional Rights for California Residents State Consumer Privacy Notice (CA) Social Media Disclaimer Social Security Number Protection Policy Changes to This Policy Contact Us   When This Privacy Policy Applies Our Policy applies to Online Services that we own or operate and that contain a link to this Privacy Policy. Our Policy does not apply to information collected through other means such as by telephone, via Online Services that do not link to this Privacy Policy, or in person, although that information may be protected by other privacy policies. Our Policy does not apply to the practices of other companies or other websites or software applications that may be linked from or made available through our Online Services. The inclusion of a link on our Online Services or the ability to utilize a third-party website or software application through our Online Services does not imply that we endorse, or otherwise monitor the privacy or security practices of that third-party website or software application or the accuracy of its content, and your use of the third-party website or software application is governed by the third-party's privacy policy. Some of our products and services are regulated by certain state and federal laws, including the Health Insurance Portability and Accountability Act ("HIPAA") and the Gramm-Leach-Bliley Act and may have specific privacy practices ("Product Privacy Notices") such as a HIPAA Notice of Privacy Practices or other specific privacy practices that we want you to be aware. When a Product Privacy Notice exists, the content of the Product Privacy Notice applies to your use of the product and service. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party. What Information We Collect About You We may collect two basic types of information through the Online Services: (1) information you provide directly to us, and (2) information that is automatically provided to us or collected through your use of our Online Services (collectively, “Information”). Such Information may include information that identifies you such as your full name, telephone number, email address, postal address, certain account numbers, your User ID that you create or is assigned to you, health and medical information, including Protected Health Information, financial information and other information described in this Privacy Policy. When you use the Online Services, you may provide certain Information directly to us. For example, you may input a telephone number or email address into a webform or enter information into a chat functionality. We also may make certain information available to you on the Online Services that we collect from other sources. For example, we may pre-populate certain demographic information in an online form or make health or medical information viewable on the Online Services that you have provided to us on paper forms or maintained in other information systems. We also may obtain Information that is automatically collected through the Online Services. The automatically collected Information may include demographic, de-identified, aggregated, or certain information from your device such as technical information about your device, web-browser information, and server log files collected by us or provided by you. See Cookies and Tracking for more information on automatically collected information. You may limit the Information you provide or make available to us if you want to; however, that may limit your ability to access or use certain functions of the Online Services or to request certain services or information. Mobile Devices and Applications In addition to the Information identified above, our mobile applications also may collect the following Information: Information that Identifies You Health, medical, therapy, or financial information; Information created by UnitedHealth Group; Location data such as GPS, Wi-Fi, or carrier network location (see below for more details); and User files stored on your device, like calendars, photos, and videos, if you grant permission through your device settings. What You Do on Your Device Camera use. Certain features may have access to your camera if you grant permission in your device settings; Local storage; Phone dialer; Use of screen, e.g., what points are touched, frequency, etc.; and Patterns of app usage. Device or System Data Mobile Device Identifier, e.g., Unique Device Identifier (UDID), Android ID; and Technical information about your device and system and application software, e.g., type of phone, Operating System (OS), and IP address. We may obtain location data from your device to provide location-related services (e.g., driving directions or distance calculation, via the mobile application). You may withdraw consent to use precise, real-time, or network location data at any time by turning off the location-based feature on your mobile device or by not using any location-based features. If you withdraw your consent, functionality associated with precise, real-time, or network location (e.g., navigation) will no longer work. How We Use Your Information We may use your Information: To respond to an email, chat or other instant message or particular request from you; To communicate with you; To provide you with content, services, and functionality through our Online Services or other services that we may offer; To process an application for a product or service as requested by you; To authenticate you on any portion of our Online Services and with vendors acting on our behalf; To administer surveys and promotions; To personalize your experience on our Online Services; To provide you with informational or promotional offers, as permitted by law, that we believe may be useful to you, such as information about products or services provided by us or other businesses; To perform analytics and to improve our products, Online Services, and advertising; To facilitate the provision of software updates and product support; To improve products and other services related to the Online Services or to provide services or technologies to you; To comply with applicable laws, regulations, and legal process; To protect someone's health, safety, or welfare; To protect our rights, the rights of affiliates or related third parties, or to take appropriate legal action, such as to enforce our Terms of Use; To keep a record of our transactions and communications; and As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law or for any other purpose with your consent. We may contact you using the Information you provide through our Online Services, including any email address, telephone number, cell phone number, or fax number. We may communicate, electronically or via telephone with you about your benefit plan, programs, products, or services that are or may be available to you in connection with your transactions with us including, but not limited to, Online Services updates, general wellness reminders or information, prescription reminders, appointment reminders, general health information, newsletters, and surveys. These electronic communications may contain protected health information. You acknowledge and accept that such communications may be sent unencrypted and there is some risk of disclosure or interception of the contents of these communications.   We may, when permitted, combine your Information with other information, whether online or offline, maintained or available to us from you or from other sources, such as from our vendors, and we may use and disclose combined data for the purpose described in this Section or for internal business purposes. We may, when permitted, use and disclose de-identified and aggregated data for any purpose, which may include, without limitation, disclosures to third parties for analytics purposes such as evaluating the Online…