Community | Community Skip to main content Users Admins Developers Feature requests Support User Groups Create a post Login Community Ask questions, get answers and engage with your peers Home Community Recently active Help others Categories C community-managerBox Employee  Support Forum Scheduled Event Trigger - Box Relay For Box Relay, there is a Scheduled Event trigger which can be parametrized into days or weeks. But there is no way to specify the hour.  At what hour does any scheduled event run? 0 934 3 hours ago J JimTsangNew Participant  Support Forum Upgrade issue: Your account needs further verification Every time I try and upgrade my personal account to business account it says I need to verify my account but provides no way to verify. 0 40J 6 hours ago E ealmonte32New Participant  Support Forum Location is not available the cloud operation was not completed before the time-out period expired ​This issue is getting frustrating, it is the third time I experience this in the last 8 months and keep having to reset Box Drive, sign out, delete AppData folder, sign back in, to get some folders to respond when they randomly get this location not 1 1392A 1 day ago C chardenNew Participant  Support Forum How do i get a copy of the original document with completed signatures. I only see the log file with signatures in my account. I requested signatures on a document but can only see the log file with signatures in my account.  How do I retrieve the original document with completed signatures.  The help files are no help to find a solution to this.  Thanks 1 281 2 days ago C community-managerBox Employee  Support Forum How to change Default Box Drive Folder Location from C to D Hello, I have 2 hard drives on my PC. The C drive almost Full and the D drive which is empty.I want the BOX files changed location from C drive to D drive because I have not any free disk space in the C drive.Is It possible to do something like tha 0 15248M 2 days ago F FR1New Participant  Support Forum Need to open Support Case My logs have been sent successfully and I need to create a support case. 0 141 2 days ago A AKM AT SCMNew Participant  Support Forum UPGRADED: now What? I upgraded today and I saw the message, “files may not be available”.  Now they are not showing up.  Where did they go and when will they show up in my account? 0 130A 2 days ago S satrancNew Participant  Support Forum Upgrade issue: Your account needs further verification I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do? 6 4666164 2 days ago A andriy boxBox Employee  General Known Folder Redirection (KFR) for Box Drive on Windows — Intune Deployment Guide Hey everyone,Known Folder Redirection is one of the most-requested features we've shipped for Box Drive on Windows, and getting it deployed via Intune has a few non-obvious steps. Here's a guide that walks through the full setup — happy to answer que 3 5086 3 days ago C community-managerBox Employee  Support Forum Access restricted because of a security policy I'm a co-owner of a box that I had full access to two days ago. Nothing has changed since then but when I try to access the box, I get the message 'Your access to this content is restricted due to a security policy'. Does anyone know how to solve thi 0 1534F 3 days ago C community-managerBox Employee  Support Forum Scheduled Event Trigger - Box Relay For Box Relay, there is a Scheduled Event trigger which can be parametrized into days or weeks. But there is no way to specify the hour.  At what hour does any scheduled event run? 0 934 3 hours ago J JimTsangNew Participant  Support Forum Upgrade issue: Your account needs further verification Every time I try and upgrade my personal account to business account it says I need to verify my account but provides no way to verify. 0 40J 6 hours ago E ealmonte32New Participant  Support Forum Location is not available the cloud operation was not completed before the time-out period expired ​This issue is getting frustrating, it is the third time I experience this in the last 8 months and keep having to reset Box Drive, sign out, delete AppData folder, sign back in, to get some folders to respond when they randomly get this location not 1 1392A 1 day ago C chardenNew Participant  Support Forum How do i get a copy of the original document with completed signatures. I only see the log file with signatures in my account. I requested signatures on a document but can only see the log file with signatures in my account.  How do I retrieve the original document with completed signatures.  The help files are no help to find a solution to this.  Thanks 1 281 2 days ago C community-managerBox Employee  Support Forum How to change Default Box Drive Folder Location from C to D Hello, I have 2 hard drives on my PC. The C drive almost Full and the D drive which is empty.I want the BOX files changed location from C drive to D drive because I have not any free disk space in the C drive.Is It possible to do something like tha 0 15248M 2 days ago F FR1New Participant  Support Forum Need to open Support Case My logs have been sent successfully and I need to create a support case. 0 141 2 days ago A AKM AT SCMNew Participant  Support Forum UPGRADED: now What? I upgraded today and I saw the message, “files may not be available”.  Now they are not showing up.  Where did they go and when will they show up in my account? 0 130A 2 days ago S satrancNew Participant  Support Forum Upgrade issue: Your account needs further verification I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do? 6 4666164 2 days ago C community-managerBox Employee  Support Forum Access restricted because of a security policy I'm a co-owner of a box that I had full access to two days ago. Nothing has changed since then but when I try to access the box, I get the message 'Your access to this content is restricted due to a security policy'. Does anyone know how to solve thi 0 1534F 3 days ago C community-managerBox Employee  Support Forum Uplod stuck at 100% Dear all, When we upload folders (1-2 GB in size), sometimes it randomly stuck on one file at 100%. When we try upload again, sometimes it upload all files successfully, sometimes it stuck again on another file. We figured out, that if we cancel uplo 0 1193J 3 days ago Getting started in the community Introductions and general questions relating to Box Introductions 71 topics General 646 topics Support Forum Your go-to space to ask questions, share concerns, and get help with any support-related issues. 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