UC Berkeley | Contact IT Support - IT Service Hub - Knowledge PortalContact IT Support A knowledge base article about Contact IT Support provided by the UC Berkeley IT Service Hub - Knowledge Portal For Employees & Affiliates Faculty, staff, postdocs, student employees, visiting scholars, alumni, and other affiliates can reach IT Support either online (CalNet authentication required) or by phone. Support for alumni is available Tuesday-Thursday from 1:00-3:00. Support for other affiliations is available Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays). Online Submit a ticket for IT help. Call Us Call 510-664-9000 and press 1 - often the quickest! For Students Student Tech Services (STS) provides free tech support to all graduate, professional, and undergraduate students at UC Berkeley, as well as Calnet support for their delegates (e.g. parents). The Student Helpdesk is available in-person, by phone and via email (excluding University holidays and curtailment periods). Need tech equipment? Check out our STEP program for free loaner laptops, hotspots, webcams, and more! In-Person Locations See locations and hours Call Us Call 510-642-HELP (4357). Email Send your request to [email protected]. Accessibility Assistance If you are unable to access content or use features of IT Service Hub due to a disability, for assistance, please call (510)-664-9000 and include a description of the web access barrier. We will respond within 1-2 business days, excluding University holidays and curtailment periods.