Botpress | The enterprise-grade AI agent platform for customer support Platform Build Botpress Viber Natural language builder Botpress Studio Visual AI agent builder Built by Botpress End-to-end AI agent service Explore components The Botpress Engine Knowledge Bases Tables Integrate Jira Hubspot Salesforce Deploy Webchat WhatsApp Slack All channels and integrations Escalate Botpress Desk: the AI helpdesk built for complex support Learn more Solutions Industries SaaS Healthcare Education Retail Fintech Customers How Extendly reduces call centre volume by 30% by automating with Botpress All case studies Resources Build Docs API Changelog Partners Become a Partner Hire an expert Learn Blog Library Community Discord Events Videos Compare The 10 Best AI Agents for Customer Support in 2026 Docs Enterprise Pricing Log in Get a demo Try for free New Now with our own AI-native helpdesk The AI-native customer support platform. The AI-native customer service platform. Takes real action on refunds, account updates, and multi-step workflows. Never hands complexity back to your team. Botpress agents process refunds, update accounts, and run multi-step workflows, without ever handing complexity back to your team. Get a demo Try for free 4.5 rating An AI agent company that built a helpdesk. Not the other way around. 750k AI agents built 10 yrs of AI infrastructure Most AI support tools fall apart when a ticket gets complicated. Botpress agents are built to handle the tough tickets. Test it on your own support tickets No per-seat cost. Ever. No per-seat cost. Grow your team without growing your software bill. AI usage included. Because real AI companies don’t bill separately for AI. Save $25,500 per year compared to Zendesk Intercom Seats 4 Conversations/mo 1,200 Botpress $9,000/yr Zendesk $34,500/yr Intercom $25,500/yr Your team never solves the same problem twice. Step 1 AI handles the ticket Resolved end-to-end without pulling in your support team. Step 2 Hot handoff to a human when needed Picks up the ticket with the conversation history, account details, and any troubleshooting steps already attempted. Step 3 The system learns One resolution becomes permanent knowledge. Every future similar ticket is handled automatically. Your AI answers. Ours acts. Multi-step workflows Coordinates several systems in one motion: updates the record, triggers the next step, closes the loop. Account updates Changes a plan, updates billing details, or corrects an account error without routing it to your team. Order corrections Reissues a shipment, corrects an address, or replaces a damaged order without a human touching the ticket Refunds Approves and issues the refund directly, under the same conditions a human agent would. Proactive outreach Reaches out before the customer has to, when a limit, renewal, or change is coming. Enterprise-grade reliability, built over 10 years. Robust security SOC II certified, GDPR compliant, and penetration tested by KPMG. Your data and your customers' data are protected to the highest industry standard. Reliable infrastructure Built on AWS with automatic scaling and zero maintenance required. Botpress handles peak traffic without interruption — your team never has to think about it. AI that knows its limits Botpress agents are built with escalation rules and fallback logic that determine exactly when AI acts and when it escalates. Full context passed to your team every time — no cold handoffs. Built for the tickets with no script. Most tickets follow a playbook. Some need judgment, and context pulled from more than one place. That's where Botpress is built to hold up, not fall back to a human by default. Keep your helpdesk. Level up your AI. Botpress works on top of your existing helpdesk, or as a standalone helpdesk. No migration Connect to your existing helpdesk in minutes. Your tickets stay intact No helpdesk? No problem. Botpress Desk is a full ticket management system. Level up your email inbox strategy. No engineering required No dev resources needed to go live. Build your AI agents with natural language. Connect via OAuth. Start resolving. Trusted by businesses across the world. Learn about our customers HOSTIFAI 75% resolution rate Botpress was a great fit because it could reach multiple channels, integrate with existing systems, and leverage an expansive knowledge base. Most importantly, we could get started right away and not worry about servers or maintenance. Gordon Clark Founding Partner, Hanakano Consulting WAIVER GROUP 9x increase in visitor engagement EXTENDLY 30% call reduction Built for the tough tickets. Use your senior support reps wisely. Let AI handle the rest. 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