Privacy complaints | OAIC We use cookies on this site We use cookies to analyse traffic and to improve your browsing experience on our website. To find out more, read our privacy policy. Close Skip to main content News Join our team Contact us Home Privacy Privacy Your privacy rights Privacy complaints Australian Privacy Principles Privacy guidance for organisations and government agencies Notifiable data breaches Privacy legislation Privacy assessments and decisions Privacy registers Privacy for Kids Freedom of information Freedom of information Your freedom of information rights How to access government information Freedom of information guidance for government agencies Freedom of information legislation and determinations Information Commissioner decisions and reports Freedom of information statistics for the OAIC Australian Government freedom of information statistics Consumer Data Right Consumer Data Right Information for consumers Consumer Data Right complaints Consumer Data Right guidance for business Consumer Data Right legislation, regulation and definitions Consumer Data Right assessments Digital ID Engage with us Engage with us Consultations Submissions Translations Events Networks Research and training resources About the OAIC About the OAIC What we do Who we are Join our team Access our information Our regulatory approach Our corporate information Commissioner Priorities Information policy Serving legal documents on the Australian Information Commissioner News Join our team Contact us Privacy Privacy complaints Privacy complaints The Privacy Act 1988 has strict rules about how an organisation or agency handles your personal information. If you think they’ve mishandled it, you can lodge a complaint with us. What you can complain about You may complain if your personal information is mishandled How we investigate and resolve your complaint We're an impartial third party when handling your complaint Your complaint review rights You have the right to appeal our decision or determination External dispute resolution schemes Schemes we recognise to handle privacy-related complaints How to ... Complain to an organisation or agency Do this first, before complaining to us Before you lodge a privacy complaint with us You can complain to us in writing Representative complaints Privacy complaint: immigration data breach Class privacy complaint against the Department of Immigration and Border Security, our notice to those affected and our determination Representative complaint: Medibank data breach The Information about the representative complaint against Medibank Private Limited arising out of the 2022 Medibank data breach, and our notice to those affected. Handling of personal information by Dymocks Pty Ltd The information about the representative complaint against Dymocks Pty Ltd resulting from a data breach in 2023 Representative complaint: handling of personal information by Ticketek Pty Ltd Did you find this helpful? Yes No We'd love to hear more! Please tell us more Rate your experience We'd love to hear more about your rating What did you come here to do? How can we improve this information? ⨯ Share Facebook Twitter Linkedin Site map Copyright Terms and conditions Privacy policy Accessibility Contact us 1300 363 992 Monday to Thursday 10 am to 4 pm (AEST/AEDT) Language Please select… العربية繁體中文ελληνικόςItalianoEspañolภาษาไทยTiếng Việtਪੰਜਾਬੀကညီကျိာ်简体中文ܐܵܬܘܿܪܵܝܵܐनेपालीFilipinoهزارگیEasy English Follow us Acknowledgement of Country The OAIC acknowledges Traditional Custodians of Country across Australia and their continuing connection to land, waters and communities. We pay our respect to First Nations people, cultures and Elders past and present. © Commonwealth of Australia