Legal contracts | Vocus Skip to main content About us News and insights Customer stories Vocus Support English (Australia) Business Business For Australian small to medium sized businesses. Internet Internet From the city to the outback, business internet that helps connect your sites and employees. Fast Fibre Symmetric, dedicated business internet delivered over the Vocus high-performance fibre network. Business nbn Internet Our most affordable, unlimited business nbn plans that connect businesses in days. nbn Enterprise Ethernet Dedicated bandwidth delivering enterprise-grade fibre connectivity in even more locations. Vocus Satellite - Starlink High-speed, low-latency internet connectivity across Australia with managed support and install. Get up to $1000 rebate* on Fast Fibre plans *Avaliable on eligible 24+ months plans. T&Cs apply. View plans & pricing Voice & Unified Communications Voice & Unified Communications Modern business phone systems and collaboration tools that help Australian SMBs connect with customers and teams across locations. BizPhone A cloud business phone system replacing traditional PBX with flexible VoIP calling and predictable costs. Vocus Collaborate - Powered by Zoom A unified collaboration platform combining voice, video, messaging, and AI-powered collaboration. Secure Networking Secure Networking Protect your connectivity, systems and data from disruption without adding complexity to your business. Corporate Firewall Protect your growing business with a fully-managed firewall designed to stop cyber threats and simplify security without enterprise complexity. DDoS Detect & Protect Help keep critical internet services online during DDoS attacks with early detection, expert monitoring, and real-time mitigation. Mobile SIM Partner Network Commander Customer Hub Enterprise Enterprise For companies with 200 - 5,000 employees By product By product Enterprise Internet Take control of your internet with low-latency, high-capacity enterprise-grade connectivity. Secure Networking Enable and support secure connectivity, operational continuity, and scalable growth in the age of the distributed enterprise. Data Networks Private, carriergrade connectivity designed to support missioncritical operations across distributed organisations. Voice & Unified Communications Support largescale collaboration, hybrid work, and critical customer and employee communications. Space & Wireless Satellite and private wireless solutions designed to support reliable connectivity for remote, regional, and specialised industries. Colocation & Hybrid Cloud Secure, scalable infrastructure solutions combining cloud flexibility with dedicated environments. Mobile SIM Scalable SIM-only mobile plans for Australian businesses. From small teams to enterprise, get control, flexibility & support with Vocus. By need By need Tackle your toughest challenges with enterprise solutions built for business resilience, digitisation, security, and the modern workforce. Business Resilience Partner with us to build the foundation for sustained success, ensuring your business remains agile and ready for the future. Digitisation By embracing innovation, Australian businesses can drive growth, improve satisfaction, and lead in their industries. Modern Workforce Equip your organisation to meet the challenges of tomorrow with confidence. Security Controls Advanced solutions from Fortinet, Netskope, and trusted delivery partners to detect threats in real time, uncover vulnerabilities, and strengthen your cyber defence. By industry By industry Tailored enterprise solutions designed to meet the unique demands of industries like mining, emergency services, health, and public safety. Financial Services The payments sector is becoming more sophisticated, bringing opportunities to innovate, accelerate growth, and enhance convenience and the consumer experience. Health and Care Our brilliant fibre and network solutions are enabling digital transformation in health and aged care. Mining and Resources With 30,000km of high-capacity terrestrial fibre connecting mainland capitals and regional centres, minings shift to remote operations has driven strong demand for Vocus' services. Public Safety Organisations Vocus' rapid deployment infrastructure provides essential voice and data services in times of crisis. Partner Network Government Government For government agencies across federal, state and local levels. Government Defence As an infrastructure supplier to the Department of Defence and major prime systems integrators, Vocus helps ensure that critical missions succeed so Australians remain safe. Federal Government Our network and emerging technology maximise value to the government. State Government Transforming public engagement and service delivery through digitisation. Public Safety Organisations Vocus' rapid deployment infrastructure provides essential voice and data services in times of crisis. Wholesale Wholesale Our carrier-grade, resilient fibre infrastructure, combined with strategic global partnerships, ensures seamless business operations while keeping you connected to the world. Wholesale Data Centres Providing highly scalable and flexible connections into data centres and software providers. Internet and Networks Provide your customers with domestic and international high-capacity, low-latency network connectivity. Mobile Vocus Wholesale Mobile gives you the flexibility to design 4G voice, data, and backup solutions over the Optus network - offering more choice, value, and control for your customers. Voice Services Create high-quality voice and collaboration solutions with flexible pricing models and a single portal for end-to-end customer management. International Networks Whether you need to reach throughout Australia & New Zealand, into Asia, or beyond. Our international reach & resiliency sets us apart from other telcos. Transform Your Network Operations with Vocus Next-Gen APIs For our Wholesale Customers Get started today Login Get a quote Login Get a quote search Menu Cancel Business Business Internet Internet Fast Fibre Business nbn Internet nbn Enterprise Ethernet Vocus Satellite - Starlink Voice & Unified Communications Voice & Unified Communications BizPhone Vocus Collaborate - Powered by Zoom Secure Networking Secure Networking Corporate Firewall DDoS Detect & Protect Mobile SIM Partner Network Commander Customer Hub Enterprise Enterprise By product Enterprise Internet Secure Networking Data Networks Voice & Unified Communications Space & Wireless Colocation & Hybrid Cloud Mobile SIM By need Business Resilience Digitisation Modern Workforce Security Controls By industry Financial Services Health and Care Mining and Resources Public Safety Organisations Partner Network Government Government Defence Federal Government State Government Public Safety Organisations Wholesale Wholesale Data Centres Internet and Networks Mobile Voice Services International Networks About us News and insights Customer stories Vocus Support Login Get a quote Vocus Support Legal contracts Legal contracts Terms & conditions, service schedules, and legal documents for Vocus customers Links to sections Vocus Terms and Conditions Vocus Service Schedules Vocus Plan Summaries Policies Commander Service Schedules Commander Critical Information Summaries Pipe Networks Archived Schedules and Terms Terms and Conditions Vocus Business At the time of buying services from us, if you employ less than 100 people or have annual turnover of less than $10 million, these terms apply to you: Vocus Business Standard Terms & Conditions (Effective from 16/7/2025) Enterprise If, at the time of purchasing our services, your business employs more than 100 people or has an annual turnover of $10 million or more, and you are acquiring the services for your own use, these terms apply to you. Vocus Enterprise Standard Terms & Conditions (Effective from 01/06/2026) Vocus Resupply Terms Schedule (Effective from 28/06/2021) Wholesale If you are wholesaling or reselling our services (or incorporating our services into your own network) to service your customers. Vocus Wholesale Standard Terms & Conditions (Effective from 01/06/2026) Supplier Agreements If you are supplying goods and services to us these terms apply to you. Vocus Web General Terms and Conditions for the Supply of Goods and Services to Vocus (Effective 17/12/2025) Service Schedules Vocus Direct and Wholesale Access and Service Level Agreement Access Service Schedule (Effective from 11/06/2024) Vocus Service Level Agreement (Effective from 02/09/2025) Connectivity Agile Networking (Managed SD WAN) Service schedule (Effective from 05/05/2021) Agile LAN Switching Service Schedule (Effective 10/02/2025) Agile Managed Wi-Fi Service Schedule (Effective 10/02/2025) Dark Fibre Service Schedule (Effective from 12/09/2024) Ethernet Service Schedule (Effective from 14/05/2025) Fibre Access Service and Construction Service Schedule (Effective from 9/11/2023) GoldNet Microwave Service Schedule (Effective from 30/11/2022) Internet and IP Transit Service Schedule (Effective from 28/07/2025) IP WAN Service Schedule (Effective from 21/11/2024) NBN Access Service Schedule (Effective from 02/05/2019) NBN Connect Service Schedule (Effective from 12/09/2024) Private Wireless Networks Service Schedule (Effective from 21/10/2024) PSTN and ISDN Schedule of Fees and Charges (Effective from 01/11/2018) SD WAN Service Schedule (Effective from 19/11/2018) Wavelength Service Schedule (Effective from 4/11/2022) Collaboration Carrier Voice Connect Service Schedule (Effective from 15/03/2018) SIP Voice Connect Service Schedule - Wholesale & Direct (Effective from 27/04/2026) Unified Communications Service Schedule (Australia Direct Only) (Effective from 27/04/2026) Unified Communications Service Schedule – Australia Wholesale only (Effective from 23/11/2022) Unified Communications Service Schedule – New Zealand numbers (Resellers only) (Effective from 26/04/2016) Vocus Calling (Direct) Service Schedule (Effective from 27/04/2026) Vocus Collaboration powered by Zoom Service Schedule (Effective from 27/04/2026) Colocation and Cloud Business Continuity Service Schedule (Effective from 25/02/2016) Cloud Service Schedule (Effective from 10/05/2021) Equinix (IBX Centre) Service Schedule (Effective from 20/12/2023) Google Cloud Products Service Schedule (Effective from 02/12/2019) Leading Edge Data Centre Service Schedule (Effective from 12/02/2025) Metronode Data Centres Service Schedule (Effective from 21/08/2017) NEXTDC (Colocation & Axon) Service Schedule (Effective from 20/03/2026) Pulse Data Centre Service Schedule (Effective from 12/02/2025) Vocus Data Centres Colocation Service Schedule (Effective from 15/04/2025) Your DC Service Schedule (Effective from 12/02/2025) Mobile Vocus Mobile SIM Service Schedule - Part A (Effective from 30/3/2026) Vocus Mobile SIM Service Schedule - Part B (Effective from 19/6/2026) Satellite Vocus Internet & Vocus Satellite - Starlink Service Schedule (Effective 17/06/2026) Vocus Satellite - Starlink (Data Pools) Service Schedule (Effective 18/09/2025) Wholesale API Gateway Service Schedule (Effective from 01/04/2025) Ethernet & ENNI Service Schedule (Wholesale Only) (Effective from 14/07/2021) Wholesale DSL Service Schedule (Effective from 02/08/2018) Wholesale Optus Mobile Services Service Schedule (STC version) (Effective from 10/09/2020) Wholesale Optus Mobile Services Service Schedule (MSA version) (Effective from 10/09/2020) Vocus Wholesaler IPND Obligations Plan Summaries Vocus Mobile Plan Summary SMB Mobile SIM Voice (Effective from 30/3/2026) Plan Summary SMB Mobile SIM Data (Effective from 30/3/2026) Plan Summary SMB Mobile SIM 4G Backup (Effective from 30/3/2026) Policies Policies Acceptable Use Policy Financial Hardship Policy Small Business Customer Complaints Process Service Schedules Commander Commander Service Schedules Broadband IP Voice Maintenance Priorit…