portal.business.gov.au Skip to main content Skip to main navigation chevron_left business.gov.au (opens in new window) Grants portal Grants portal Menu person Sign in Frequently asked questions Home Frequently asked questions Dismiss errors Confirmation required No Yes Your session is about to expire Click 'Refresh session' to extend your session, otherwise you will be automatically logged out in 2 minutes. Click 'Log off' to end your session now. Log off Refresh session Loading... Please wait… Open all 1. How do I create a portal account? Navigate to the Sign in page and select the Create an account link. This will take you to the Create an account page. Provide your email address which you will use to log in each time. This must be unique to you. Select 'Send verification code'. Retrieve your verification code from your email and copy it to the input box. Select 'Verify code'. Continue as indicated. This will take you to the Set up multi-factor authentication page. Enter your phone number to protect your account with multi-factor authentication (MFA). You can choose to receive a one-time verification code via SMS or an automated voice call each time you sign in. Enter the code received via SMS, or press the pound/hash key (#) when prompted during the voice call. You can also choose to use an authenticator app instead of entering a phone number. You must use the authenticator app for MFA if you are outside Australia or New Zealand. You will then need to accept the grants portal Terms of Use to create an account. Continue as indicated. Visit cyber.gov.au for more information on authenticator apps. 2. How do I start a new application? You must first create a portal account. See FAQ 1. When you log in for the first time you will be taken to the Instructions page. If you have previously submitted an application on the portal, when you log in you will be taken to the My applications page. Your previous submissions will be recorded here. Select New application in the navigation ribbon at the top of the page. 3. I didn't receive the code to register/login to my portal account Email address verification code: Check your junk or spam email folder for an email from Microsoft. Check that the email is not getting blocked by your organisation's firewall. Ask your IT administrator if an email from Microsoft on behalf of business.gov.au "[email protected]" is being blocked. Phone number verification code: Check your phone has signal and can receive messages. Check to make sure unknown senders can send you messages. If you block unknown numbers, you won't receive the codes. If you still experience problems contact us on 13 28 46. 4. What are the password restrictions on the portal? Passwords must contain: a minimum of 8 and a maximum of 16 characters 3 out of 4 of the following character types: lowercase letters, uppercase letters, digits (0-9), one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ; 5. Which internet browsers does the customer portal support? For the best experience when completing your application we recommend you use following browsers: On Windows: The latest versions of Mozilla Firefox, Google Chrome and Microsoft Edge On Mac: The latest versions of Safari and Google Chrome 6. Is my privacy protected? Yes. The Commonwealth’s use and disclosure of your personal information (provided in this application or otherwise) is set out in the Grant Opportunity Guidelines. Further information regarding the Department of Industry, Science and Resources' obligations in accordance with the Privacy Act can be found in our privacy policy. 7. Why was I logged out of the portal and my data not saved? If you have not saved your entries in 30 minutes you will be logged out and any data you have not saved will be lost. You will be prompted to save 28 minutes after your last save. Typing or moving your mouse does not reset the time out. 8. How do I cancel my portal account? You may cancel your portal account at any time. Contact us on 13 28 46 for assistance. 9. Can I preview the application form before preparing my application? You will have to start an application to preview the entire application form. See FAQs 1 and 2. You will have to provide your organisation details and get past the first eligibility page. Once past this page you can view the whole application form. To navigate through the form you can select the page numbers on the left hand menu. You can save the draft form and come back to it or delete the application and start again. To see what questions we ask in the application form you can find a sample form on the program page on business.gov.au. 10. Why won't my ABN validate in the application form? If you are having trouble validating your ABN in the application form, check that: • Your ABN is entered correctly (11 digits in length and entered in the portal with no spaces between the digits) • Your ABN is valid. Use the ABN Lookup on the Australian Business Register (ABR) website to search and check your ABN. • If your ABN is not valid, follow the advice provided on the ABR website to fix the issue. If you still experience problems call us on 13 28 46. 11. What do I do if my ANZSIC Division/ ANZSIC Class is not listed in the application form? The ANZSIC Division/ANZSIC Class fields in the application form populate with information from the Australian Bureau of Statistics (ABS). If your organisation’s ANZSIC code is not listed in the application form, select the closest fit for your organisation. 12. Is my application automatically saved? No. Data entered is not automatically saved. You need to click on the Save button at the bottom of each page to save your responses. 13. Can I save my application as a draft? Yes. You can save your progress by clicking the Save button. You can exit and re-enter the application form up until you submit it. 14. How do I access my application? When you log in you will be taken to the My applications page. You will see a list of any applications you have started or submitted. Select the application you wish to return to. 15. How do I go back and edit a previous section of my application? You can only edit an application still in draft. You can access your application on the My applications page. See FAQ 14. Once you are in your application, you will see a navigation menu on the left hand side of the page, where you can select the page you want to edit. Remember to save each page before you navigate to a different section of your application. You cannot edit the applicant details on the program selection page. If these details change you must start a new application. 16. How do I change my ABN? You cannot edit your ABN once you have saved the program selection page. The ABN is a unique identifier linked to your entity. Changing the ABN is the equivalent of changing the applicant entity. If you have not submitted your application, you may need to start a new application. Call us on 13 28 46 to discuss your options. If you have already submitted your application, you will need to call us on 13 28 46 as you are unable to change a submitted application. 17. Can I download and print a copy of my application? You cannot print or download a copy of an application still in draft. To print a submitted application, navigate to the Application summary page and select View submitted application. This allows you to view and print each page. 18. How do I submit my application? When you complete all mandatory fields and acknowledge you have read and agree to the declaration on the last page, a Submit application button will appear. If you receive an error when trying to submit or the submit button is not available, check the status of the grant opportunity or program. It may be closed or suspended. 19. I tried to submit my application but got a list of errors An application cannot be submitted with errors. You will need to go back through the pages that require further information to resolve the errors that are highlighted in red before you can submit your application. Pages without errors are indicated on the navigation menu with a tick. 20. Where can I find a reference number for my application? When you log in, you will be taken to the My applications page, which includes a list of all of your applications and their application IDs. This application ID is your ongoing reference number. Your application ID is also displayed on the top of each page of your application and eReport. 21. Can I go back and edit or delete my submitted application? No. Once your application has been submitted, you cannot edit or delete the application through the portal. Contact us on 13 28 46 if there is a problem with your submitted application. 22. Who can complete an application form? For most programs, the application form may be completed by anyone authorised by your organisation to do so. This may be a consultant. However if your grant opportunity guidelines state we are using an approval letter grant agreement, the application must be submitted by someone authorised to enter into an agreement with the Commonwealth, on behalf of your organisation. Whoever submits the application form must read the Applicant declaration and agree to the declaration and confirm all statements to be true. 23. How can I add a participant or collaborator to my application? Only some participant roles allow you to invite another participant. If you are an applicant creator, primary contact, authorised signatory, facilitator or adviser you can invite other participants. A participant must accept the invitation on the portal before they are added. If you are in the middle of an application you should first save your application. Select the Application summary link from the top menu. It will have the application ID next to it. On the Application summary page, select the Participants tab under the summary. This will show any current participants and allow you to invite a new participant. You will need to select the appropriate Participant role for the new participant. The role determines what they can see and do within the application. See FAQ 27. After you press Send invitation, an email will be sent to them. They will need to register to use the portal if they are not already registered. They must use the email address you provided to access the application. 24. How do I give someone permission to access my application? If you need someone else to access your application, you (or the primary contact) will have to invite them as a participant. See FAQ 23 for details on how to add a new participant. You should not allow anyone to access the application using your login or password. 25. Can a participant add another participant? Only some participant roles allow you to invite another participant. If you are an applicant creator, primary contact, authorised signatory, facilitator or adviser you can invite other participants. If you do not have one of these roles you should contact the primary contact to invite another participant. Participants are only added to the application once they have accepted their invitation. Refer to FAQ 23 for the process. 26. Can I control what other participants see and do in my application? You can control what a new participant can see and do in an application by the role that you assign to them. See FAQ 27. 27. What is a participant or collaborator role type? Role types determine what a participant can see and do within any particular application. Role types may differ from one program to the next, however there are some standard role types. The same participant can have multiple roles which would give them the combined permissions of those roles. • Application creator is the person who created the application. They have full access to the application, including the ability to submit and delete the application, and can add other participants. • Primary contact is…