Accessibility at TD

Accessibility at TD Skip to main content Personal Small Business Commercial Investing TD Asset Management About TDSelected Search Canada Canada Selected United States English English Selected Français Who We Are Our Impact Go Back Our Impact Close Initiatives Sustainability TD Ready Commitment TD Sponsorships Diversity & Inclusion at TD See all Diversity and Inclusion Indigenous communities 2SLGTBQ+ People with disabilities Black experience Celebrating women Get to know us Who we are Our people Corporate profile Corporate citizenship Environmental, Social and Governance (ESG) Investor relations Awards News and Economics For Investors Customer Care Open TD: About TD Personal Small Business Commercial Investing TD Asset Management About TD Selected Who We Are Our Impact Go Back Our Impact Close Initiatives Sustainability TD Ready Commitment TD Sponsorships Diversity & Inclusion at TD See all Diversity and Inclusion Indigenous communities 2SLGTBQ+ People with disabilities Black experience Celebrating women Get to know us Who we are Our people Corporate profile Corporate citizenship Environmental, Social and Governance (ESG) Investor relations Awards News and Economics For Investors Customer Care Country: Canada Canada Selected United States Language: English English Selected Français Accessibility is at the heart of everything we do</h1>\r\n"}}" id="text-7fb2f4889f" class="cmp-text"> Accessibility is at the heart of everything we do It’s part of what drives us—creating an accessible experience that empowers all.</p>\r\n"}}" id="text-fad5a7bba6" class="cmp-text"> It’s part of what drives us—creating an accessible experience that empowers all. Accessibility at TD</h2>\r\n"}}" id="text-8a2c885aef" class="cmp-text"> Accessibility at TD We're dedicated to creating an inclusive banking experience. Discover how we're making our products and services more accessible.</p>\r\n"}}" id="text-184a8b4f73" class="cmp-text"> We're dedicated to creating an inclusive banking experience. Discover how we're making our products and services more accessible. Ways to bank Plan and progress Our stories Share feedback <b>Ways to bank</b></h2>\r\n"}}" id="s1" class="cmp-text"> Ways to bank From the branch, ATM, on the phone or online, we want your experience to be seamless.</p>\r\n"}}" id="text-8a5f70cd19" class="cmp-text"> From the branch, ATM, on the phone or online, we want your experience to be seamless. At a branch or ATM Our retrofitted branches give you access to these accessibility features:</p>\r\n<ul>\r\n<li><span>Dedicated parking spaces</span></li>\r\n<li>Automatic doors</li>\r\n<li><span>Wheelchair access teller stations and vaults</span></li>\r\n<li><span>Tablets with real-time, Video Remote Interpreting (VRI) in American Sign Language (ASL)</span></li>\r\n<li><span>Adjustable touchscreen and audible instructions at ATMs – explore <a style=\"color: rgb(26,83,54);\" href=\"https://www.td.com/ca/en/personal-banking/solutions/ways-to-bank/branch-atm\"><u>more features</u></a></span></li>\r\n</ul>\r\n<p>We're adding these features in all branches where possible. Check with your local branch for availability.    </p>\r\n<p><a style=\"color: rgb(26,83,54);\" href=\"https://www.td.com/ca/en/personal-banking/branch-locator#/\"><u>Find a TD branch or an ATM near you</u></a> or <a style=\"color: rgb(26,83,54);\" href=\"https://www.td.com/ca/en/personal-banking/book-appointment#/appointment-type\"><u>book an appointment</u></a>.</p>\r\n"}}" id="text-3d2c83b628" class="cmp-text"> Our retrofitted branches give you access to these accessibility features: Dedicated parking spaces Automatic doors Wheelchair access teller stations and vaults Tablets with real-time, Video Remote Interpreting (VRI) in American Sign Language (ASL) Adjustable touchscreen and audible instructions at ATMs – explore more features We're adding these features in all branches where possible. Check with your local branch for availability. Find a TD branch or an ATM near you or book an appointment. On the phone To complete some banking transactions, call us:</p>\n<ul>\n<li><a href=\"tel:1-844-229-0787\">1-844-229-0787</a> to use Relay calls or Video Relay Service (VRS) <a href=\"#cmp-modal~des1\" title=\"More details\"></a>.</li>\n<li><a href=\"tel:1-800-361-1180\">1-800-361-1180</a> to use Teletypewriter (TTY), which lets you talk to an operator using your TTY device.</li>\n</ul>\n"}}" id="text-e62adc357b" class="cmp-text"> To complete some banking transactions, call us: 1-844-229-0787 to use Relay calls or Video Relay Service (VRS) . 1-800-361-1180 to use Teletypewriter (TTY), which lets you talk to an operator using your TTY device. Online We follow Web Content Accessibility Guidelines (WCAG) and use Level AA as our benchmark. Some features you'll notice on our new websites:</p>\r\n<ul>\r\n<li>Compatible with most assistive technology</li>\r\n<li>Easy keyboard navigation</li>\r\n<li>Plain language, video captions, and transcripts</li>\r\n</ul>\r\n"}}" id="text-04f1406f59" class="cmp-text"> We follow Web Content Accessibility Guidelines (WCAG) and use Level AA as our benchmark. Some features you'll notice on our new websites: Compatible with most assistive technology Easy keyboard navigation Plain language, video captions, and transcripts Explore MagnusCards® and grow confidence MagnusCards is a free mobile app designed to support you with step-by-step digital guides through common ATM transactions.</p>\r\n<p>It uses easy-to-follow visuals, text, and audio guidance to help you feel more confident and independent when banking.</p>\r\n"}}" id="text-5445f7d4b7" class="cmp-text"> MagnusCards is a free mobile app designed to support you with step-by-step digital guides through common ATM transactions. It uses easy-to-follow visuals, text, and audio guidance to help you feel more confident and independent when banking. Go to MagnusCards You can download the MagnusCards app from the App Store or Google Play and access TD’s ATM Card Decks within the app anytime you need support.</p>\r\n"}}" id="text-b33f4ad547" class="cmp-text"> You can download the MagnusCards app from the App Store or Google Play and access TD’s ATM Card Decks within the app anytime you need support. <b>Explore RDSP and alternate document formats</b></h2>\r\n"}}" id="s1" class="cmp-text"> Explore RDSP and alternate document formats Registered Disability Savings Plan (RDSP) Open an RDSP to help individuals who are eligible for the disability tax credit to save for the future. Learn how an RDSP works Request alternate formats Alternate formats like Braille, large print, or accessible digital documents are available. Call us or visit a TD branch to let us know your preference. 1-800-831-1158 1-800-831-1158 <b>Enhance your online experience</b></h3>\r\n"}}" id="text-6eb49860c7" class="cmp-text"> Enhance your online experience For a more personalized accessibility experience on any website, use the TD Accessibility Adapter developed through the <a style=\"color: rgb(26,83,54);\" href=\"https://tdinvent.td.com/\" target=\"_blank\"><u>TD Invent</u></a> approach and available at no cost via the <a style=\"color: rgb(26,83,54);\" href=\"https://chromewebstore.google.com/detail/td-accessibility-adapter/gojenooamlnamkmglonclikkdnakpjoe\" target=\"_blank\"><u>Chrome Web Store</u></a>.</p>\r\n"}}" id="text-8ac668f3a1" class="cmp-text"> For a more personalized accessibility experience on any website, use the TD Accessibility Adapter developed through the TD Invent approach and available at no cost via the Chrome Web Store. Plan and progress</h2>\r\n"}}" id="s2" class="cmp-text"> Plan and progress Our Accessibility Plan reflects our ongoing commitment to finding and removing barriers so everyone can use our products and services with ease. Our Progress Report highlights our achievements and where we are in this effort. Additional formats of the Accessibility Plan are available upon request, contact us through any of the options listed in the Accessibility Feedback section (below).</p>\r\n"}}" id="text-32ab3575c5" class="cmp-text"> Our Accessibility Plan reflects our ongoing commitment to finding and removing barriers so everyone can use our products and services with ease. Our Progress Report highlights our achievements and where we are in this effort. Additional formats of the Accessibility Plan are available upon request, contact us through any of the options listed in the Accessibility Feedback section (below). 2026 Accessibility Plan</h3>\r\n"}}" id="text-0a511807bd" class="cmp-text"> 2026 Accessibility Plan <a style=\"color: rgb(26,83,54);\" href=\"/content/dam/tdcom/canada/about-td/pdf/accessibility/2026-td-accessibility-plan-standard-print.pdf\" target=\"_blank\"><u>Standard print</u></a></h3>\r\n"}}" id="text-507f3871d0" class="cmp-text"> Standard print <a style=\"color: rgb(26,83,54);\" href=\"/content/dam/tdcom/canada/about-td/pdf/accessibility/2026-td-accessibility-plan-large-print.pdf\" target=\"_blank\"><u>Large print</u></a></h3>\r\n"}}" id="text-ce946fa48f" class="cmp-text"> Large print <a style=\"color: rgb(26,83,54);\" href=\"#cmp-modal~v10\" title=\"Play audio: accessibility plan\"><u>Audio</u></a></h3>\r\n"}}" id="text-ddeb001410" class="cmp-text"> Audio <a style=\"color: rgb(26,83,54);\" href=\"#cmp-modal~v9\" title=\"Play video: accessibility plan executive summary in ASL\"><u>Executive Summary in ASL</u></a></h3>\n"}}" id="text-bef95573cf" class="cmp-text"> Executive Summary in ASL Past Accessibility Reports Standard print Large print Audio Executive Progress Summary in ASL 2025 Accessibility Progress Report View standard print View large print Open audio View Executive Progress Summary in ASL 2024 Accessibility Progress Report View standard print View large print Open audio View Executive Progress Summary in ASL 2023 Accessibility Plan View standard print View large print Open audio View Executive Summary in ASL <b>Our stories</b></h2>\r\n"}}" id="s3" class="cmp-text"> Our stories Inspirational stories on how an inclusive workplace sparks innovation and community.</p>\r\n"}}" id="text-bb0f4d1ff2" class="cmp-text"> Inspirational stories on how an inclusive workplace sparks innovation and community. How the TD Accessibility Adapter works The TD Accessibility Adapter personalizes the browsing experience for people with a wide range of accessibility preferences. Explore how TD is innovating with purpose. how the TD Accessibility Adapter works Read the full story How experiences shape digital products Meet Brian Moore, our go-to expert in digital accessibility! Get ready to be inspired by his dedication about making the digital world accessible for everyone. how experiences shape digital products Read the full story How Lovepreet managed mental health at work Growing up, seeking help for mental health wasn’t normalized in Lovepreet Singh's family or community. Discover how a supportive work environment changed a life. how Lovepreet managed mental health at work Read the full story <b>Together, we are stronger</b></h2>\r\n"}}" id="text-54742c1d4a" class="cmp-text"> Together, we are stronger At TD, colleagues with disabilities bring their unique perspectives and talents to a space where they feel valued, included, and free to be themselves.</p>\r\n"}}" id="text-03da2b10d1" class="cmp-text"> At TD, colleagues with disabilities bring their unique perspectives and talents to a space where they feel valued, included, and free to be themselves. <b>Build a meaningful career with us</b></h3>\r\n"}}" id="text-3af0de01dd" class="cmp-text"> Build a meaningful career with us Make a difference every day, join our diverse team and be part of a supportive environment where your skills and ideas matter. Together, we can create a positive impact.</p>\r\n"}}" id="text-4d3dd21872" class="cmp-text"> Make a difference every day, join our diverse team and be part of a supportive environment where your skills and ideas ma…