Feedback - Supadata Supadata Sign in / Sign up Feedback Roadmap Changelog Help make Supadata better. Tell us how we could make the product more useful to you. Need help? Use the chat button in the corner to contact us. Create A New Post NewTopTrending New Search Create A New Post Consistent duplicated lines in transcripts Hi, I’m evaluating your API and am finding duplicated transcript lines pretty consistently, sometimes transcribed differently. It seems the repeat might be happening in the input to the transcription model maybe? Examples: “(…) i was surprised too now the most fun part cleaning the mint same oil fresh mint leaves straight in the smell hit the entire room instantly then chili heat the entire room instantly then chili garlic everything back in i heat two minutes (…)” this example also has low quality sentence structuring “(…) Now our sauce is just equal parts sugar and my dear mum fish sauce, a tablespoon of minced garlic, a splash of water, some chopped Thai chilies to burn your booty hole, Tie chilies to burn your booty hole and lime juice. (…)” “(…) Let's start by browning a whole garlic bulb, then add a kilo of pork, mix that around, then 4 tablespoons of vinegar, 2 tablespoons soy sauce, peppercorns, pepper, 1 bay leaf, of vinegar, two tablespoons soy sauce, peppercorns, pepper, one bay leaf, general salt. (..)” loic.hovon 11 days ago 1 Consistent duplicated lines in transcripts Hi, I’m evaluating your API and am finding duplicated transcript lines pretty consistently, sometimes transcribed differently. It seems the repeat might be happening in the input to the transcription model maybe? Examples: “(…) i was surprised too now the most fun part cleaning the mint same oil fresh mint leaves straight in the smell hit the entire room instantly then chili heat the entire room instantly then chili garlic everything back in i heat two minutes (…)” this example also has low quality sentence structuring “(…) Now our sauce is just equal parts sugar and my dear mum fish sauce, a tablespoon of minced garlic, a splash of water, some chopped Thai chilies to burn your booty hole, Tie chilies to burn your booty hole and lime juice. (…)” “(…) Let's start by browning a whole garlic bulb, then add a kilo of pork, mix that around, then 4 tablespoons of vinegar, 2 tablespoons soy sauce, peppercorns, pepper, 1 bay leaf, of vinegar, two tablespoons soy sauce, peppercorns, pepper, one bay leaf, general salt. (..)” loic.hovon 11 days ago 1 1 Bug: Instagram thumbnails have a weird play button overlay on them the thumbnailUrl for GET v1/metadata endpoint for all instagram reels returns a thumbnail image that has a weird play button overlay on them. I’ve attached the returned thumbnail image for the reel https://www.instagram.com/anthony.alexander.john/reel/DbEYMU7s7Gd/ anthonyalexanderjohn 19 days ago 1 Bug: Instagram thumbnails have a weird play button overlay on them the thumbnailUrl for GET v1/metadata endpoint for all instagram reels returns a thumbnail image that has a weird play button overlay on them. I’ve attached the returned thumbnail image for the reel https://www.instagram.com/anthony.alexander.john/reel/DbEYMU7s7Gd/ anthonyalexanderjohn 19 days ago 1 2 how to delete my supadata account? been looking for a way for days , the customer service is non existent. this is just a last resort vimi_fortp68 22 days ago how to delete my supadata account? been looking for a way for days , the customer service is non existent. this is just a last resort vimi_fortp68 22 days ago 1 Why does Supadata can't get Instagram transcripts anymore? I keep getting errors for weeks.. https://www.instagram.com/reel/DaszSeURhsc/ its always the same error: { "error": "transcript-unavailable", "message": "Transcript Unavailable", "details": "No transcript is available for this video", "documentationUrl": "https://docs.supadata.ai/errors/transcript-unavailable" } why? daniel about 1 month ago 1 Why does Supadata can't get Instagram transcripts anymore? I keep getting errors for weeks.. https://www.instagram.com/reel/DaszSeURhsc/ its always the same error: { "error": "transcript-unavailable", "message": "Transcript Unavailable", "details": "No transcript is available for this video", "documentationUrl": "https://docs.supadata.ai/errors/transcript-unavailable" } why? daniel about 1 month ago 1 1 Completed Instagram thumbnail ERROR Since ~July 2, 2026, GET /v1/metadata for all Instagram reels returns description, author, stats, tags but media.thumbnailUrl is always absent (and author.avatarUrl empty) — 100% of requests, not intermittent. YouTube metadata returns media.thumbnailUrl normally on the same key. Repro: any public reel, e.g. instagram.com/reel/DKRUldhuOzt. This matches the open "missing thumbnailUrl/avatarUrl" issue but is now total, and appears to coincide with the fix for the metadata-404 incident. rishavrajjain about 1 month ago 6 Completed Instagram thumbnail ERROR Since ~July 2, 2026, GET /v1/metadata for all Instagram reels returns description, author, stats, tags but media.thumbnailUrl is always absent (and author.avatarUrl empty) — 100% of requests, not intermittent. YouTube metadata returns media.thumbnailUrl normally on the same key. Repro: any public reel, e.g. instagram.com/reel/DKRUldhuOzt. This matches the open "missing thumbnailUrl/avatarUrl" issue but is now total, and appears to coincide with the fix for the metadata-404 incident. rishavrajjain about 1 month ago 6 3 Not getting the credit level I'm paying for My API calls return 429 {"error":"limit-exceeded","details":"Plan usage limit was exceeded."} even though my dashboard shows only 100 of 3,000 credits used and my $17/mo subscription is active and paid. Since 100 is your free-tier cap, it appears your API is enforcing free-tier limits on my account while the dashboard shows my paid plan. I emailed [email protected] about this yesterday and did not receive a response. carneyt16 about 1 month ago 1 Not getting the credit level I'm paying for My API calls return 429 {"error":"limit-exceeded","details":"Plan usage limit was exceeded."} even though my dashboard shows only 100 of 3,000 credits used and my $17/mo subscription is active and paid. Since 100 is your free-tier cap, it appears your API is enforcing free-tier limits on my account while the dashboard shows my paid plan. I emailed [email protected] about this yesterday and did not receive a response. carneyt16 about 1 month ago 1 1 Completed Instagram /metadata returns 404 not-found for public Reels while /transcript succeeds Hi Supadata team, I’m seeing consistent failures from the /v1/metadata endpoint for public Instagram Reels, even though /v1/transcript succeeds for the same URLs. Example URL: https://www.instagram.com/reel/DXvEhVWNeKI/ Metadata request: GET https://api.supadata.ai/v1/metadata?url=https%3A%2F%2Fwww.instagram.com%2Freel%2FDXvEhVWNeKI%2F x-api-key: Metadata response: { "error": "not-found", "message": "Not Found", "details": "Post not found or is private", "documentationUrl": "https://docs.supadata.ai/errors/not-found" } Transcript request for the same URL succeeds: GET https://api.supadata.ai/v1/transcript?url=https%3A%2F%2Fwww.instagram.com%2Freel%2FDXvEhVWNeKI%2F&text=true x-api-key: That returns a valid transcript. I also confirmed the Reel appears public: Instagram oEmbed returns 200 The public Instagram page loads Supadata transcript succeeds I tested several URL variants and they all produce the same metadata failure: https://www.instagram.com/reel/DXvEhVWNeKI/ https://www.instagram.com/reel/DXvEhVWNeKI https://instagram.com/reel/DXvEhVWNeKI/ https://m.instagram.com/reel/DXvEhVWNeKI/ https://www.instagram.com/reel/DXvEhVWNeKI/?igsh=... I also tested 30+ other Instagram Reel/post URLs and saw the same /metadata 404 behavior, while TikTok and YouTube metadata work correctly with the same API key. Expected behavior: /v1/metadata should return Instagram metadata, including media.thumbnailUrl when available, for public Reels. Could you confirm whether Instagram metadata is currently degraded, unsupported for some Reels/accounts, or requires a different request format than the documented /metadata?url= call? logan.howell about 2 months ago 3 Completed Instagram /metadata returns 404 not-found for public Reels while /transcript succeeds Hi Supadata team, I’m seeing consistent failures from the /v1/metadata endpoint for public Instagram Reels, even though /v1/transcript succeeds for the same URLs. Example URL: https://www.instagram.com/reel/DXvEhVWNeKI/ Metadata request: GET https://api.supadata.ai/v1/metadata?url=https%3A%2F%2Fwww.instagram.com%2Freel%2FDXvEhVWNeKI%2F x-api-key: Metadata response: { "error": "not-found", "message": "Not Found", "details": "Post not found or is private", "documentationUrl": "https://docs.supadata.ai/errors/not-found" } Transcript request for the same URL succeeds: GET https://api.supadata.ai/v1/transcript?url=https%3A%2F%2Fwww.instagram.com%2Freel%2FDXvEhVWNeKI%2F&text=true x-api-key: That returns a valid transcript. I also confirmed the Reel appears public: Instagram oEmbed returns 200 The public Instagram page loads Supadata transcript succeeds I tested several URL variants and they all produce the same metadata failure: https://www.instagram.com/reel/DXvEhVWNeKI/ https://www.instagram.com/reel/DXvEhVWNeKI https://instagram.com/reel/DXvEhVWNeKI/ https://m.instagram.com/reel/DXvEhVWNeKI/ https://www.instagram.com/reel/DXvEhVWNeKI/?igsh=... I also tested 30+ other Instagram Reel/post URLs and saw the same /metadata 404 behavior, while TikTok and YouTube metadata work correctly with the same API key. Expected behavior: /v1/metadata should return Instagram metadata, including media.thumbnailUrl when available, for public Reels. Could you confirm whether Instagram metadata is currently degraded, unsupported for some Reels/accounts, or requires a different request format than the documented /metadata?url= call? logan.howell about 2 months ago 3 2 Youtube, choosing manual over automatic transcripts If a youtube video has both autogenerated subtitles AND manually uploaded subtitles for the same language, this service seems to pick between them arbitrarily and you can’t ask for the manual one specifically (at least I can't seem to get the manually uploaded ones through your API for that video). Is there a solution for this? notarealwalrus about 2 months ago Youtube, choosing manual over automatic transcripts If a youtube video has both autogenerated subtitles AND manually uploaded subtitles for the same language, this service seems to pick between them arbitrarily and you can’t ask for the manual one specifically (at least I can't seem to get the manually uploaded ones through your API for that video). Is there a solution for this? notarealwalrus about 2 months ago 2 Completed Still getting "limit exceeded" on every request but I have 700+ credits left I'm on the Pro plan and my dashboard says I've used 2,272 of 3,000 credits, so I should have around 728 left (resets 06/24). But right now every single request comes back with "limit-exceeded — Plan usage limit was exceeded." The weird part is it happens even on one single request after waiting a few minutes with nothing else running. I asked support and they said the Pro limit is 10 requests/second, but I'm nowhere near that, and even one isolated call fails — so it doesn't feel like a rate limit. So I'm confused about what's actually being hit. Is the credits-remaining number on the dashboard maybe not live, and I've actually used them all? Or is there some daily cap or temporary lockout that isn't shown on the billing page? I just want to use the credits I have left before they reset. Anyone run into this where it says limit exceeded but you still clearly have credits? liad142 about 2 months ago 1 Completed Still getting "limit exceeded" on every request but I have 700+ credits left I'm on the Pro …