AQMETRIX SUBSCRIPTIONS ABOUT US LOGIN Precision and Insight in Every Metric. Currently rating +200 Performance & Functionality Digital Financial Benchmarks DOWNLOAD LATEST RATINGS DOWNLOAD LATEST RATINGS ✖ Accept our terms of use, privacy and cookies. SEND THE REQUEST SPEED & UPTIME DESKTOP BROKER SPAIN JUNE 2025-2026 MOBILE RETAIL BANKING SPAIN 1Q 2026 MOBILE RETAIL BANKING PORTUGAL 1Q 2026 A signature model For more than 25 years, Financial Institutions have leveraged on our signature model to gain insight into the quality of service offered through their digital channels. DOWNLOAD LATEST RATINGS DOWNLOAD LATEST RATINGS Overall Rating for: Desktop or Mobile Desktop or Mobile Digital (Desktop + Mobile) Digital (Desktop + Mobile) ✖ Accept our terms of use, privacy and cookies. SEND THE REQUEST BA RATING MEDIUM HIGH UPTIME SPEED Home Login FUNCTIONALITY FIDDLE WITH THE SELECTORS ABOVE TO LEARN ABOUT OUR RATING MODEL BA RATING MEDIUM HIGH UPTIME Desktop Mobile SPEED Desktop Mobile CONTACT CENTER FUNCTIONALITY FIDDLE WITH THE SELECTORS ABOVE TO LEARN ABOUT OUR RATING MODEL AQMETRIX Overall Ratings Our indicators, based on over 60,000 objective variables and 500,000 quarterly measurements, provide institutions with a rigorous, insightful and independent follow-up of their competition and leading market players. DOWNLOAD LATEST RATINGS DOWNLOAD LATEST RATINGS Overall Rating for: Desktop or Mobile Desktop or Mobile Digital (Desktop + Mobile) Digital (Desktop + Mobile) ✖ Accept our terms of use, privacy and cookies. SEND THE REQUEST UPTIME SPEED CUSTOMER SUPPORT FUNCTIONALITY Uptime iOS Apps, Android Apps, Desktop Bowsers (Chrome…) Automated monitoring process: Homt +Login+ Private area Uptime levels & requirements (updated every 6 months based on real market data) 1 - Excellent 99.70% 2 - Positive 99.40% 3 - Average 99.10% 4 - Poor 98.80% 5 - Negative 93.00% Speed iOS Apps, Android Apps, Desktop Bowsers (Chrome…) Automated monitoring process: Home +Login+ Private area Example of minimum levels to achieve AAA Overall ratings Website Home Load time Iphone App Login Customer Support AQMETRIX rates the Contact Center based on the questions or queries posed to the different Call Centers, Email Support Centers, AI Chatbots, Social Media, Search Engines Help and FAQs, etc, that provide customer support. More than 20,000 yearly responses in all business areas. Functionality AQMETRIX rates the set of tasks -queries, transactions, information requests and application/hiring processes- that customers can carry out regarding the range of financial products and services offered by institutions on their digital platforms. Our rating is based on the measurement of more than 2,000 objective variables per scenario / platform (iOS App, Android App, PC Browser…) and institution. UPTIME SPEED FUNCTIONALITY Uptime iOS Apps, Android Apps, Desktop Bowsers (Chrome…) Automated monitoring process: Home +Login+ Private area Uptime levels & requirements (updated every 6 months based on real market data) 1 - Excellent 99.70% 2 - Positive 99.40% 3 - Average 99.10% 4 - Poor 98.80% 5 - Negative 93.00% Speed iOS Apps, Android Apps, Desktop Bowsers (Chrome…) Automated monitoring process: Home +Login+ Private area Example of minimum levels to achieve AAA Overall ratings Website Home Load time Iphone App Login Functionality AQMETRIX rates the set of tasks -queries, transactions, information requests and application/hiring processes- that customers can carry out regarding the range of financial products and services offered by institutions on their digital platforms. Our rating is based on the measurement of more than 2,000 objective variables per scenario / platform (iOS App, Android App, PC Browser…) and institution. Please contact us if you need further information. [email protected] © 2026 AQMETRIX BENCHMARKS. Terms of Use | Privacy | Cookies